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Refund and plan cancelation

  • July 17, 2026
  • 1 reply
  • 19 views
Sandra Monreal

Dear Figma Support Team,

I am writing to respectfully request the cancellation of my recent subscription and a full refund. Unfortunately, a misunderstanding occurred during the checkout process, resulting in an unintended purchase.

I want to clarify that this was entirely accidental, and the product will not be used at all. Because this budget was allocated for other essential expenses, I kindly ask if it would be possible to reverse the charge and return the funds to my original payment method.

Here are the details of my account for your reference:

  • Account Email: [Removed by moderator - 2026/07/17] (admin)

  • Date of Transaction: July 17, 2026 (within 24hrs)

  • Invoice/Order Number: RSV50TYS-0001

  • Team/Organization name associated with the subscription: CrĂ©ativita

I deeply appreciate your understanding and assistance with this matter.  

 

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • July 18, 2026

👋🏻 Hi ​@Sandra Monreal, welcome to Figma Forum, and thanks for the breakdown.

We aren’t able to access billing details from this public space, but I can see that our Product Support team has your request. They’re tracking everything under your case number: 2021607, and they'll be able to review the charge from there.

We also removed your email from the original post to protect your privacy — appreciate your understanding on that.

In the meantime, this resource covers the refund policy and how to confirm your plan is fully cancelled: Upgrade or downgrade your plan → Downgrade or cancel your plan.

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