I previously cancelled my subscription, yet I was charged again, and my account remains on the free version. Despite the cancellation, funds were deducted via an international transaction; please provide compensation. If I am not compensated, I will pursue all available legal avenues.
Solved
I cancelled my subscription, but I was charged.
Best answer by Tom Reem
👋🏻 Hey
I can't access or discuss billing history in this public space, but I've shared your post with our Product Support team so they have full context as they review. They've received your request and will follow up on your case: 2022845.
In the meantime, this article explains how cancellation and billing cycles work, which may clarify the charge you're seeing: Downgrade or cancel your plan → Downgrade or cancel your plan.
Keep an eye on the email tied to your Figma account for specifics.
A charge of $22 was made on July 19 at 8 PM, even though I had already cancelled my subscription. I would like to request a refund.
👋🏻 Hey
I can't access or discuss billing history in this public space, but I've shared your post with our Product Support team so they have full context as they review. They've received your request and will follow up on your case: 2022845.
In the meantime, this article explains how cancellation and billing cycles work, which may clarify the charge you're seeing: Downgrade or cancel your plan → Downgrade or cancel your plan.
Keep an eye on the email tied to your Figma account for specifics.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.