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지원이
지원이
New Member
July 19, 2026
Solved

I cancelled my subscription, but I was charged.

  • July 19, 2026
  • 2 replies
  • 45 views
I previously cancelled my subscription, yet I was charged again, and my account remains on the free version. Despite the cancellation, funds were deducted via an international transaction; please provide compensation. If I am not compensated, I will pursue all available legal avenues.
    Best answer by Tom Reem

    👋🏻 Hey ​@지원이 — welcome to Figma Forum, and thanks for flagging this.

    I can't access or discuss billing history in this public space, but I've shared your post with our Product Support team so they have full context as they review. They've received your request and will follow up on your case: 2022845.

    In the meantime, this article explains how cancellation and billing cycles work, which may clarify the charge you're seeing: Downgrade or cancel your plan → Downgrade or cancel your plan.

    Keep an eye on the email tied to your Figma account for specifics.

    2 replies

    지원이
    지원이Author
    New Member
    July 19, 2026
    A charge of $22 was made on July 19 at 8 PM, even though I had already cancelled my subscription. I would like to request a refund.
    Tom Reem
    Figmate
    Tom ReemAnswer
    Figmate
    July 19, 2026

    👋🏻 Hey ​@지원이 — welcome to Figma Forum, and thanks for flagging this.

    I can't access or discuss billing history in this public space, but I've shared your post with our Product Support team so they have full context as they review. They've received your request and will follow up on your case: 2022845.

    In the meantime, this article explains how cancellation and billing cycles work, which may clarify the charge you're seeing: Downgrade or cancel your plan → Downgrade or cancel your plan.

    Keep an eye on the email tied to your Figma account for specifics.

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