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Question

Refund Please

  • July 12, 2026
  • 4 replies
  • 44 views
jihokimdev

Subject: Refund Request for Unexpected Figma Pro Charge

Hello Figma Support,

I hope you’re doing well.
 

I am a former Figma Pro user. I used the Pro plan for a few months in the past, but yesterday I noticed that I was charged approximately $26 USD.
 

I did not intend to continue my subscription. Instead of canceling it, I had kept my bank account balance low so that the payment would not go through. However, I temporarily deposited money into the account, and the charge was processed unexpectedly.

I would appreciate your help with the following:

  1. Could you please explain why I was charged approximately $26?
  2. I would like to request a refund for this charge.
  3. Could you also confirm that my subscription has been canceled (or auto-renewal has been disabled) so that I will not be charged again next month?

Thank you for your time and assistance. I look forward to your response.

Best regards,
jiho

4 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • July 12, 2026

Hi ​@jihokimdev — welcome to Figma Forum, and thanks for this explanation.

I'm not able to access billing details from this public space, but it's possible the charge reflects a remaining balance from a previous billing cycle that hadn't yet been processed. Our Product Support team will be able to confirm exactly what triggered it. I've opened a case on your behalf — your ticket number is: 2011173, and they'll follow up at the email tied to your Figma account.

To make sure auto-renewal is fully disabled and no further charges come through, this resource walks through the steps: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please check your inbox for an email for me with next steps and keep watch for the team's reply.

jihokimdev
  • jihokimdev
  • Author
  • New Member
  • July 16, 2026

Thanks for your reply ​@Tom Reem . 

Where can i look for the ticket number 2011173 ? Can you send me an link? Thanks.

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 16, 2026

Hi ​@jihokimdev, Celyn here, stepping in for ​@Tom Reem.

Here’s the direct link to your support ticket: 
https://help.figma.com/hc/requests/2011173

Let me know if you run into any issues!

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • July 19, 2026

    Thanks for looking out, ​@Celyn_L!  ​@jihokimdev, I touched base with our Product Support team — they were able to resolve this issue late last week. If you haven't already, please check the email inbox associated with your Figma account for the full details. If any questions remain, you can follow up with the team by replying to their last message directly.

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