Refund request for unexpected charge after subscription cancellation

I have no idea what this is for and I have no use for this but somehow I have been charged for this and I didn't authorize or order this I had to create this account to get on here . I don't know how you got my information to begin with and from what I can gather I see that the service is free so that is even more of an anomaly I have no idea how to cancel this or request a refund I submitted a ticket but it's not moving at the speed I need it to and as a buisness owner this could very well cost me my ability to attend a Nationals I race open late model and outlaw sprint I have parts I have to order and if I cannot because of this unauthorized charge I have been preparing for this since last year and I am not going to be a  chill guy if this prevents me from this Race you have no idea how much this will cost me  . i need a refund asap !

Hi ​@Mr Jay powell, thanks for reaching out. I understand how concerning this is, especially given the impact you mentioned it could have on your upcoming race.

I can see there's a Professional plan associated with the account you're contacting us from. While we're not able to handle billing-related inquiries here in the Community forum, I've located the support ticket you submitted (#2006204).

Since you've mentioned that you don't recognize or authorize this charge, the Billing team will investigate the charge and assist with your refund request if appropriate.

Please keep an eye on the inbox, someone from the team will follow up with you there as soon as they're able.

Thanks for your patience in the meantime.

I literally created this account to post that message I didn't set anything up so I don't see how this is anything  other than a account that I created just before I posted my message and it's been atleast two days since I created a ticket for this unauthorized charge so I am going to make a police report and have my bank take care of the rest  I see that there are a lot of people who are dealing with this same situation and that is not good for business , I don't even know what this site is nor do I need whatever this is and I will get this taken care of I don't have days and days for fraudulent activities at my expense . 

Hi ​@Mr Jay powell, I'm really sorry you have not heard back yet.

I understand that you only created this account to make this post and that you don't believe you've ever signed up for or used Figma, so I can see why this is concerning.

I've gone ahead and escalated your support ticket (#2006204) internally to help bring additional visibility to your case. The team will investigate the charge and follow up with you directly via email as soon as they can.

Thanks again for your patience 🙏

Thank You !

Hello,

I would like to request a refund for the automatic renewal of my Figma subscription.

Today, July 17, 2026, at approximately 7:45 PM, my subscription was renewed automatically and I was charged. I did not intend to renew the subscription.

The charge was made only about 3 hours ago, and I have not used any paid Figma features since the renewal. As soon as I noticed the charge, I decided to cancel my subscription and contact you.

I kindly ask you to consider a full refund as a one-time exception. I would greatly appreciate your understanding and assistance.

Thank you for your time, and I look forward to your response.

Best regards.

Hi, ​@zhnftb. Totally understand and thanks for your post.

Since we can’t assist with billing issues here in the forum like mentioned above, I’ve created a ticket for you with our support team. You should get an email notification for that shortly, and you’re welcome to reply with any additional information you want to include. Thanks for your patience, and let me know if you have any questions!