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나무르
나무르
New Member
July 15, 2026
Solved

Refund request for automatic payments after subscription cancellation.

  • July 15, 2026
  • 3 replies
  • 57 views

I cancelled the automatic payment to terminate my subscription, but the payment was processed today. I would like to request a refund for this charge.

    This topic has been closed for replies.
    Best answer by Celine_

    Hey ​@나무르 , I checked internally and can see the support agent resolved your case 2 days ago! A refund has been processed and should appear on your original payment method within 5-10 business days.

    Please check your support case #2016191 sent to your email (xxxxx80@gxxxl.xxm) for the full details. If you have any additional questions, feel free to continue the conversation directly via your support case — the team is best equipped to assist you with any billing-related questions.

    I'll go ahead and close this thread here as everything has been addressed, thanks for your understanding! 🙏

    3 replies

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    July 15, 2026

    Hey ​@나무르, thanks for reaching out! I can see that you’ve reached out to our support team (support ticket #2016200), so our team will be able to look into your account and payment history directly.

    I'm not able to look into account specifics here on the forum for security reasons, but I can share some general context that might help while you wait to hear back:

    After cancelling a Professional plan, access usually continues until the end of the current billing period. Sometimes charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.

    You can find a bit more detail in these two articles if helpful:

    Our support team will be able to review your specific case and explain exactly what happened. Appreciate your patience while we follow up!

    나무르
    나무르Author
    New Member
    July 20, 2026

    My account has currently been switched to the free plan, yet the payment was processed. I am requesting a refund.

    Celine_
    Figmate
    Celine_Answer
    Community Support
    July 20, 2026

    Hey ​@나무르 , I checked internally and can see the support agent resolved your case 2 days ago! A refund has been processed and should appear on your original payment method within 5-10 business days.

    Please check your support case #2016191 sent to your email (xxxxx80@gxxxl.xxm) for the full details. If you have any additional questions, feel free to continue the conversation directly via your support case — the team is best equipped to assist you with any billing-related questions.

    I'll go ahead and close this thread here as everything has been addressed, thanks for your understanding! 🙏

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