I cancelled the automatic payment to terminate my subscription, but the payment was processed today. I would like to request a refund for this charge.
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Refund request for automatic payments after subscription cancellation.
Best answer by Celine_
Hey
Please check your support case #2016191 sent to your email (xxxxx80@gxxxl.xxm) for the full details. If you have any additional questions, feel free to continue the conversation directly via your support case — the team is best equipped to assist you with any billing-related questions.
I'll go ahead and close this thread here as everything has been addressed, thanks for your understanding! 🙏
This topic has been closed for replies.
Hey
I'm not able to look into account specifics here on the forum for security reasons, but I can share some general context that might help while you wait to hear back:
After cancelling a Professional plan, access usually continues until the end of the current billing period. Sometimes charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.
You can find a bit more detail in these two articles if helpful:
Our support team will be able to review your specific case and explain exactly what happened. Appreciate your patience while we follow up!
My account has currently been switched to the free plan, yet the payment was processed. I am requesting a refund.
Hey
Please check your support case #2016191 sent to your email (xxxxx80@gxxxl.xxm) for the full details. If you have any additional questions, feel free to continue the conversation directly via your support case — the team is best equipped to assist you with any billing-related questions.
I'll go ahead and close this thread here as everything has been addressed, thanks for your understanding! 🙏
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