I cancelled the automatic payment to terminate my subscription, but the payment was processed today. I would like to request a refund for this charge.
Question
Refund request for automatic payments after subscription cancellation.
Hey ​
I'm not able to look into account specifics here on the forum for security reasons, but I can share some general context that might help while you wait to hear back:
After cancelling a Professional plan, access usually continues until the end of the current billing period. Sometimes charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.
You can find a bit more detail in these two articles if helpful:
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