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Subject: Unable to drag and drop files into Figma Desktop when the window is maximizedDescription:I’ve recently encountered a strange issue with the Figma Desktop app on Windows.I can no longer drag and drop files (images, assets, etc.) into Figma when the application window is maximized.Here’s what happens: If Figma is maximized (full screen) → I cannot drag and drop any files into the canvas. It feels like the application loses focus or becomes “inactive” during the drag action. If I minimize or restore the window (not full screen) → drag and drop works normally. Drag and drop works perfectly in the web version of Figma. It looks like Windows does not consider the Figma window active during drag operation when it’s maximized.What I’ve already tried

I have been billed despite never using Figma. Please instruct me on how I can speak with a representative.

Hello Figma community,I’m posting to report a confusing billing issue and to see if anyone else has experienced something similar.What happened: On Dec 4, 2025, I upgraded from Starter (Free) to Professional (Monthly). I was charged €23.80 on Dec 4, 2025 , which covered the period Dec 4, 2025 – Jan 4, 2026. Invoice number PGLYPKTZ-0001 Date of issue December 4, 2025 Date due December 4, 2025 Immediately after getting the remainder email for next billing which was due on Jan 4 2026, I cancelled auto-renewal. Later, after confirming cancellation, I also deleted the account. Despite this: On Jan 4, 2026, I was charged again €23.80 for the same billing period,

Hi,I’m trying to publish a new version of my plugin Design Buddy, but I’m blocked by this message:“We detected a change to your account details. Please contact support@figma.com to proceed.”I emailed support@figma.com as instructed, but received an automated reply saying email support isn’t available for Starter accounts, so that path doesn’t work.I haven’t changed anything related to my account. This is blocking a plugin update for a waiting customer, so I’d appreciate it if a support specialist could check my account and help unblock the publishing process.Thanks in advance.

Hello,I’m having an issue with some components in my design system. The file is quite heavy, and for several components, the variants no longer appear in the right-hand panel.To switch variants, I have to select the component, right-click, and use the “Change variant” menu. From there, I can access all the variants, but they still don’t show up in the right panel.It really looks like a bug.Has anyone else experienced this? If so, how did you manage to fix it?Thanks!

Hi Figma Support Team,I’m experiencing a recurring issue with Figma Make that’s making it almost impossible to work. Every time I use Make to generate or update something on a page, it completes the action and then automatically refreshes back to the Home screen, closing my active file and interrupting my workflow.

Did we lose the ability to drag and drop inside Figma Make code editor view? It was working a few weeks ago and now I can’t do anything. Entire design team is having this problem. This affects images, logos, shared .md .tsx files, etc.

I was on a monthly plan, and now got asked to pay for three full seats with an annual fee.  team is locked out.

Já fazia algumas semanas que eu não acessava minha conta no figma, quando eu fui entrar nela nesta ultima sexta feira simplesmente todos os meus arquivos e projetos haviam sumido, trabalhos dos ultimos dois anos e que estavam inclusive no meu behance simplesmente desapareceram como se minha conta tivesse sido excluida e eu estivesse criando um perfil novo do zero. Perdi diversos trabalhos de web design importantíssimos e precisava recupera-los.

In a library file our team set up collections of variables and created two modes, one for Desktop and one for Mobile. We then decided that we wanted Mobile to be the default mode. As a workaround to make Mobile the default mode, we renamed the modes, swapping their names (so, Desktop → Mobile, and Mobile → Desktop). We then swapped all the variable values so they were under the correct mode.The problem is that now any pages or frames that were set to a specific variable mode before we renamed and swapped the modes still show the old naming even though they now have the correct styles based on what is supposed to be the default mode (Mobile). So, if I chose Mobile for the variable mode for a page or frame before the swap, it now reads Desktop when the styles are correct for Mobile. Also, new pages or frames created do not have this issue, so I can have two frames right next to each other, one that says “Auto (Mobile)” and one that says “Auto (Desktop)” and they both look corre

hello,We were paying for figma but it has now moved to a free plan. We wanted to pay annually by invoice. Please can you confirm what has happened?

I have been using the Copy Properties shortcut for years, but it suddenly stopped working in the past few weeks. I can still right-click to select ‘Copy Properties’ and use the keyboard shortcut to paste properties. Is this a bug after the updates?

I’ve found a similar forum that describes my issue exactly. Quoting the same problem:I am a University student that was using the Figma Education Plan last year, and over my courses made many projects under this account. The semester recently ended and I wanted to add some of the projects to my portfolio, but when I logged in using Google, Figma redirected me to the survey that you do when you initially register for a new account. Once I got past it I was indeed, greeted with a completely new Starter account. All of the files I had worked on were gone, all the saved libraries and teams I had made are nowhere to be seen as well.I still was able to find and open some of the files from my browser history, so they were thankfully not deleted, but all of my access is removed despite being able to still see my name and icon in the project’s editor’s history. When I click the [ask to edit] button, I even get the request in my exact same email

Hi there, I have spent an enormous amount of time building the UI of a mobile APP with Figma Make.I have purchased the full seat plan with the only objective to be able to push the code to GitHub, but it's showing an error that just stays "can't create repository" The solution Figma Make is giving me is to manually copy , paste and recreate all the project structure manually locally, this is not acceptable.The project i have is working correctly, I converted it to react native environment but urgently need to push it to a repository to keep working on it locally from the code.Ticket created: 1681642Urgency: HIGHNote: The repo is created but it does not push anything to it.

Hello,I am submitting this ticket due to an urgent and serious billing issue involving an unauthorized high-value charge and an inaccessible account.Situation Overview The original account owner has left the company We do not have access to the account or the associated email Account credentials were not handed over, and internal recovery is not possible As a result, we are unable to log in and manage billing or cancel the subscription Unauthorized Charge DetailsA charge was processed yesterday (January 11) without authorization from our organization: Plan: Starter (Annual) Amount: $1,152 (KRW 1,720,750) Payment date: January 11 Ca

Hi, I have already contacted SheerID support and they have been unable to help me get through the verification limit. I was given access to an alternate email ID but that lets me have only limited access to my school files. This is urgent, please!

There’s an issue where every time I open the app, it’ll add the login item. I see the following related issue, and I can follow those steps, but it still re-adds the login item every time I open the app. I feel like this is malecious. Please make it so that if I get rid of the login item, it does not re-add itself every time I open the app.  

Hi, I used to hit control+right click on trackpad and it opened the right click menu/context menu. First it wasn’t working on Chrome, but now it’s also not working on Safari. Please help as this is an important feature. I’m not using the mouse, only trackpad.Please note I have checked preference settings and the CTRL+right click - not working for me at all. This wasn’t an issue a few month ago. 

Inclusive Sans should have 10 combinations of weight and style, see: https://fonts.google.com/specimen/Inclusive+Sans But when I try to use it in Figma, only the ‘Regular’ and ‘Italic’ options are shown (screenshot attached).How do I fix this?  

Hi Figma team 👋,I’m posting here because my K-12 Education verification is being blocked at the institution level, not the document level.When selecting my school during the SheerID verification process, I immediately receive this message:“This benefit is not available.The educational institution you selected is not eligible.”This message appears before any documents are reviewed, which suggests that my school is currently marked as not eligible in the SheerID / Figma eligibility database.School details Name: Keisung Primary School Location: Daegu, Republic of Korea Education level: K-12 (Elementary School) Official school domain: keisung.dge.es.kr I’ve attached a screenshot showing the exact eligibility message for reference.This is a legitimate K-12 sch

Hi Figma team,I use Figma under [redacted by moderator to remove personal information]. When I try to activate the Education plan and complete the verification form, I repeatedly get “Verification Limit Exceeded” after entering all the required information.I contacted SheerID, and they confirmed my verification is already approved/activated and advised me to contact Figma to have it reflected on my account.Verification details: Email: [redacted by moderator to remove personal information] Request ID: [redacted by moderator to remove personal information] Date verified: [redacted by moderator to remove personal information] I also emailed education@figma.com earlier this week, but haven’t heard back yet.My spring semester starts tomorrow and I need Education access for my course. Could you please help escalate and apply/r

Hello Figma Support Team,I hope you are doing well.I am contacting you regarding an issue with my subscription. I have already canceled my Figma subscription, however I am still being charged, which is confusing and concerning for me.I would appreciate it if you could please check my account and confirm:That my subscription has been successfully canceledThe reason why charges are still being deductedWhether a refund is possible for any charges made after cancellationPlease let me know if you need any additional information from my side.Thank you for your help and support.Best regards, 

Dear Figma Support Team,I hope you’re doing well. I’m reaching out with concern regarding the sudden suspension of my Figma account registered under the email [redacted by moderator to remove personal information]. I was surprised to find that my account was suspended without any prior warning or explanation. I want to clarify that I have never engaged in any illegal or policy-violating activities. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I kindly request you to please review this suspension and, if possible, restore my account. If there was any issue or violation, I would greatly appreciate it if you could inform me of the reason so I can ensure it never happens again. My intention has always been to use Figma responsibly and in full compliance with your policies. I truly value Figma as a design platform and rely

Hi, I had the pro plan but now is on the starter. Why is free editing restricted and must require a paid professional plan but enabled free editing in my other “founder’s team’ workspace?[Moderator note: The title of this post was updated from “Free Editing” to “Editing locked after downgrading from Professional to Starter plan” on Jan 11, 2026.]