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Hi Figma Team,I'm experiencing an issue while trying to change the email address associated with my Figma account.Current email: (redacted by the moderator due to PII)New email: (redacted by the moderator due to PII)When I request an email change, I successfully receive the verification email at my new email address. However, every time I click the "Verify Email" button, Figma redirects me to a page displaying the following error:"Sorry, your link has expired or is malformed."I have already tried the following:• Requested multiple new verification emails.• Used only the latest verification email.• Opened the verification email immediately after receiving it.• Tried Chrome, Safari, and Incognito mode.• Copied and pasted the verification link directly into the browser.• Cleared browser cache and cookies.• Logged out and logged back into my Figma account.• Confirmed that the verification emails are being delivered successfully.Unfortunately, every newly generated verification link results

Hello Figma Support,I would like to apply for the Figma Education (Student) Plan, but I need assistance with the verification process.I am currently a student and would like to access the Education plan for learning UI/UX design and improving my skills. Could you please guide me through the verification process or let me know if any additional documents are required?If there are any issues with my application, I would appreciate it if you could help me resolve them.Thank you for your time and support. I look forward to your response.

Hello. i couldnt open my file. i didnt delete it, when i search my file, it didnt appear anywhere in my drafts or recent file. can you help me restore my file? the last time i open the file was about Wed 24 Jun 2026, 12:00 GMT +7, and my file name is 'Skripsi', and it should be accessible in this link https://www.figma.com/design/foQLzYYMusVjvCbUJu913B/Skripsi?node-id=78-9822&t=GwtFcbj2f3vz1eh8-1   

Hi Figma Support,I’m using a Starter account and have reached the Figma MCP tool call limit. The error message does not show when the limit will reset.Could you please clarify:When does the MCP tool call limit reset? Is the reset daily, weekly, or monthly? Is there any way to purchase additional MCP calls without upgrading the entire workspace? Will creating a new file or project affect this limit?Thank you.

We have 3 big projects files that are completely gone after a software update. Never have been deleted as I’m thinly admin in the team. 5 years of work gone !! We need to get them back now !!! 

구독 해지 했는데 오늘(6/28 16:34) 22달러가 결제되었습니다사용 안한 건인데 환불 받고 싶습니다 

We have a Team Project with no owner and it’s locked. I can see one member on the project but I can’t tell who that member is… I need to Archive off the data. How can this be achieved? Thanks

Hello dear Figma Team,I purchased a Figma Organization plan with two seats: 1 Dev seat and 1 Full seat, for a total of $960.However, it seems that 3 additional seats may have been added to my organization by accident. I do not need these extra seats — I only need 2 seats in total: 1 Dev and 1 Full.Figma currently shows that I have 3 available seats, but I couldn’t find a way to remove them. It also shows that my next quarterly invoice will be $1,574.14, which is beyond the budget I had planned.Could you please help me remove these extra seats and adjust the upcoming invoice? The quarterly invoice is scheduled for July 8.Thank you very much for your help. 

Dear Figma team,The call window on the Figma canvas is often obscured by the yellow notification banner, and there is currently no way to move or reposition it. Please consider allowing users to drag the call window or automatically repositioning it when notifications appear. 

Hi everyone,I’m experiencing a strange behavior with Figma’s text layout-resizing mode.When I paste a text string longer than 28 characters, the layout-resizing property automatically changes to Auto Height.For example: Pasting abcdefghijklmnopqrstuvwxyz12 (28 characters) → layout-resizing switches to Auto Height. Pasting abcdefghijklmnopqrstuvwxyz1 (27 characters) → layout-resizing stays as Auto Width. This happens consistently. Is this expected behavior? Is there a hidden threshold or setting that triggers this? I’d like to keep the text box as Auto Width regardless of length, but it keeps forcing the change when I paste longer content.Has anyone else encountered this? Any workarounds or insights would be greatly appreciated.Thanks!  

Abri a minha conta e verifiquei o time (único) que estou inserido e todos os meus projetos foram excluídos.Eu não fiz essa exclusão e sou o único com acesso aos projetos.→ Tenho certa urgência em resolver pois perdi tudo e dentro dele tinha toda a parte de design system da minha empresa.Aguardo retorno e agradeço atenção!

Title:Community publications disappeared after restoring deleted team/projectDescription:Hi Figma Support,I accidentally deleted a team/project around June 10. It contained several files that had been published to Figma Community.I restored the team/project, and the original design files are now available again in my Drafts. However, the original Community publications disappeared from my Community profile.When I open these files and try to publish them again, Figma shows the full “Publish your file to Community” flow with the “Next” button. I do not see “Publish update” or “Unpublish”, so it looks like Figma is treating them as new Community resources rather than the original published listings.I have not republished the files because I don’t want to lose the original Community pages, publication history, likes, comments, duplicate counts, and attribution.Community nickname: @vldklsnkvTeam/project name: ProjectsAffected file links: IOS Live Activity Design Conceptshttps://www.figma.co

I haven’t used Figma since finishing my studies and would like to downgrade my account from the Education to Starter plan as I’m starting to pick up freelance work. There’s no self-serve way for me to do this - can someone please assist?

I canceled my subscription within 24 hours, but I see that the plan is still showing as active for the month. I would like a full refund.

Hi Figma Support Team,I hope you're doing well. I'm reaching out to report a recurring issue I've been experiencing in Figma related to component instances and variants.The problem occurs when I use components with variants: sometimes the text, spacing, or layout inside an instance does not match the master component, even though no overrides have been applied. The instance appears visually incorrect or misaligned. However, as soon as I click on the problematic element—or make a minimal interaction such as toggling a property—the instance suddenly snaps back into the correct layout and becomes fully aligned with the main component.This behavior suggests that the layout or override system is not syncing properly until a manual interaction forces a recalculation. It happens inconsistently, but often enough to disrupt workflow, especially in large design systems.Here are the key symptoms:Instances display incorrect text alignment, spacing, or layout on initial load.No overrides are applie

I have canceled my subscription and even if I have free plan, you have charged some money from my credit card. Why are you steeling money from my credit card? What should I do? 

I appreciate the added AI feature in Figma Design — it’s very helpful.Recently, however, I encountered the following issue:The AI agent seems to take too long for simple data filling. In the example of a table with 8 columns and 8 rows, I selected only the options to change the text and the images using the available checkbox options. Despite that, it took around 4 minutes to complete.Additionally, I noticed that it performed two layers of changes without being instructed to do so. First, it applied the visible changes correctly, but then it replaced the image placeholders with colored circles.Since I did not want to change the placeholders, and I also forgot to add restrictions for some columns that needed to remain static, I tried to undo the changes. However, because the AI agent seems to run in two iterations, it only stored the last change. As a result, the rollback only restored the state before the image changes, not before the initial data changes.Since it appears to run multip

When I open drafts or projects that I haven opened in a few weeks the canvas is only showing as either white or a gradient dark screen. The project i’ve been working in recently opens just fine.  

I made a simple change by adding a label to a button in the layout, and it consumed 176 credits. I'm struggling to understand how Figma Make credits are calculated. If this is the expected usage for such a small change, it doesn't seem very practical.

I recently started university and prior to that had a private Figma account (with my private email) which I then linked with my school to get an education license. Now I had to start a school account (with my school email) as well but cannot get an education license there, because it is already linked with my private account. I know education licenses cannot be transferred, but is it possible to cancel it on my private account and then reapply for it on my school account? Or will this option be blocked?It’s not really about transfering my work but to put the education license on the correct account.Thank you for your help.

We have several [redacted by moderator to remove personal information] addresses that are not part of my organization.How do we ensure that they stay within their own organiztion and not mine?you can reach me at [redacted by moderator to remove personal information] if oyu have any questions.Thank youAvri

Im trying to edit my styles and ungroup my text styles but it is not working 

Dear Figma Support Team,I am writing to escalate my unresolved refund request regarding the USD 133 charge for the Professional Team monthly plan.I have already contacted Figma Support three times through the Support Hub, but I have not received a proper response or resolution. Instead, my requests were marked as “Solved,” even though my issue has not been resolved at all.I find this very unfair and unacceptable. I was charged USD 133, which is approximately KRW 210,000, without clearly understanding in advance that I would be charged such a large amount for the next billing period. The only response I received was an explanation about prorated billing and instructions to cancel the subscription.However, I have already canceled the subscription. I will not use the paid features anymore. What I am requesting is not simply a cancellation, but a refund for the unexpected USD 133 charge.As a student, this is a significant financial burden. I believe it is my legitimate right as a customer

When applying Figma Motion to an existing component, the animation track displays as purple and shows no keyframes in the timeline, even though keyframing the interaction via the side panel still works. The same workflow on a new layer that is subsequently converted to a component renders correctly.

Hey GuysAm I the only one facing that issue? When I have a shape inside a frame (I don’t know if it’s because there’s an auto layout or something else) I don’t have the “use as masks” option on right click. I need basically to copy the whole block (groupe with shape and mask shape) outside of the Fram (I paste it anywhere in the canvas outside of everything) and then I do have the option available. Then I just replace the whole block inside ma frame. Kind of a complexe way of applying a mask, especially since there seems to be no limitation, just the menu not appearing.