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Hello,I have a question regarding my Figma billing and seat allocation.Previously, our workspace had 5 annual seats. When the subscription was renewed, we intentionally renewed only 2 annual seats. However, I noticed that an additional third seat was created and is being billed as a monthly seat.Could you please help me understand why this monthly seat was added and charged?Additionally, the monthly seat has been assigned to my account (Workspace Owner). I currently have an available annual seat in the workspace, but I am unable to switch my account from the monthly seat to the available annual seat because the option appears to be disabled.Could you clarify: Why the monthly seat was created and billed after the renewal? Why it was assigned to my account? How I can move my account to the available annual seat and remove the monthly seat to avoid future charges?

the last few prompts don't do anything. says thinking, and then stops, no change dones’t give me any update.  

Hi,I'm trying to recover a file that has suddenly disappeared from my account.- File name: kiwozoo (approximate)- The file was stored in my Drafts- It was accessible as recently as early 2025- I no longer have the file URLI have already checked Drafts, Trash, and the Search bar — the file does not appear anywhere. I did not delete it intentionally and no one else had access to it.Could someone from the support team please check the backend history for my account and see if this file can be recovered?Account email: redacted by the moderator due to PIIThank you!

因为我之前的邮箱是旧公司的，现在无法收到验证码。公司解散了，我那个邮箱无法再收到验证码了。

Add New Tab “+” is going underneath the Tabs List or Tabs History Icon button.How to reproduce?My laptop screen size is 13 inches and I noticed this behaviour when I opened more than 14 tabs. Please find the attached screenshot.Expectation 👍Tab scroll arrows (< >) 

Assinei um plano esperando ser possivel salvar sites e tirar totalmente que foi feito com IA e tambem ser possivel salvar como pdf como um projeto feito a mão porem foi tudo ilusao por conta disto gostaria do meu reembolso e tambem pelo fato que nem usei recursos pagos

Unable to Publish Figma Plugin – Account Details Change Detected  and i maild to support@figma.com    be they said to post here 

We’ve run into a decently major issue when it comes to the new Slots in Figma.  We’ve seen this happening quite a few times before but had trouble reproducing it.  On occasion, designs we’ve made that include slots break. Sometimes this happens when we click the designs, but often times it happens out of nowhere, without our knowledge. This is a big issue, as these designs need to stay consistent for our development team. I have two examples attached where we’ve been able to reproduce it, seemingly by reloading the page.  What happens:We create a design including a component using slots The slot itself has auto-layout set up. In one example that’s simply horizontal, the other has a wrap. This works fine, until suddenly it breaks (We don’t know what causes it) the widths of some elements inside the slot changes causing the original design to break. When it happens we cannot revert it using cmd+z We have to manually fix the sizing. But it can happen multiple times even after fixing. This

Figma’s licensing is incredibly frustrating. Why can my team members freely allow others to request seats? This is unacceptable. I often have no way to control this behavior. Please tell me how to prevent others from allowing seat requests.

Hello, I've encountered a very unexpected problem. I canceled my subscription on May 22nd, and on the 28th, I suddenly received a $15 charge. I'm asking support, but no one's responding. I'd like a refund, as I'm not using the subscription and am currently on the Starter plan. Thank you.

I’ve canceled my subscription through web, because i did not want to continue my subscription for a full team, which is $35.00. It was too much for me (i’m the only user), and i believe i’ve canceled my plan, but still got charged for $35.00 through my debit. I want a refund, please kindly reply and help me the refund. Thank you.

I’m trying to publish a library to Figma Make, but the “Export to Figma Make” option isn’t appearing. I also tested this with other libraries, and the option never showed up for any of them. Is there a way to resolve this? Thank you!

Hi, I submitted a refund request regarding an unintended automatic renewal, but I still haven’t received any response from support. The subscription was renewed automatically by mistake, and I already cancelled the plan to avoid future charges. I have not intended to continue the subscription. Could someone please review or escalate my ticket? Ticket number: NQJDIUW4-0002 Thank you very much.

I’ve used the Favicon upload tool in settings, using a Frame with PNG image with a 1:1 aspect ratio.Favicon looks great on tabs and everywhere else it appears. However, it does not appear on the Google Search listing for the website. This has been over many weeks, different browsers, incognito, cookies cleared, etc.Code that Figma generates for this is the following:<link id="link-iij9jo" rel="icon" href="/_assets/v11/43bb95a5f25e066aa2f349f2b87202a12384e0d5.png">Am I missing anything?

Hello. I need help with an urgent billing and account access issue, and I am hoping someone here can escalate it.I am on a paid annual plan. Last month I was charged over $400. My only authorized purchase was a one-time AI credit top-up of around $142, which is fine. The problem is the additional recurring monthly AI credit subscription of $240 that I never signed up for. That unauthorized charge shows on Invoice D951C71D-0037.I have emailed Figma support about this several times over the past few weeks. I have not received a single response. While I was still waiting to hear back, my access was blocked, and now I cannot open or work on any of my files at all.This is affecting my work. I run a design studio and all of my projects live in Figma, so being locked out has brought everything to a stop.Could someone please locate my case and escalate it internally? I am happy to share the email registered to my account privately so you can find it. What I need is simple: restore my access, c

!-->I have finally managed to reproduce this issue.When you have a component with a slot. You can use an instance of that component, add subcomponents to the slot and adjust the width of the subcomponents. But on tab reload, when clicking that width adjusted subcomponent, the width resets to it's last known size before you adjusted it.This can be reproduced in different ways. I created two demos.Demo using pre-filled subcomponents:Create a list-item component   Create main list component, which has a slot with the list-item pre-filled.   Create an instance of the list component and adjust the width of an item. (In my case fixed 150px)   Reload tab Click item in component instance again and see sizing break   Demo using empty slot:Create list-item component   Create list component with slot   Create instance of list component and add list-items to slot   Set width of list-items to fill   Reload tab Set with of list-items to fixed   Reload tab Click list-items and see them sna

My domain has been connected successfully however it seems that, the website is not reflecting. Seems the issue is on Figma’s side. This site can’t provide a secure connectionuses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCHI have a second website that I want to publish this week but if this doesn’t get resolved with Figma today, then I am moving both my sites.I need uptime. Please assist to get this resolved.

I'm trying to publish a widget (not a plugin). My manifest includes widgetApi and containsWidget: true as required for widgets. When I try to  publish via Plugins → Development → Publish, I get:                                   ▎ "Unable to create Plugin version: A plugin version cannot have 'containsWidget' set."                              ▎ It seems the publish flow is treating my widget as a plugin. . How do I get this to publish as a widget?                                                              

Deleted account without canceling professional plan I recently deleted my account without canceling my professional plan first. I’ve logging  but I lost the professional plan access and could not cancel the plan from the re-activated account.PLEASE,help

Figma is constantly changing the content layout, components size, texts, and missing icons.In order to fix it I have to give attention to the element (click on it) or even to fix the components size and text again and again. It can happen multiple times per day on the same file.It’s becoming super frustraiting! Especialy when I send the design for review/approval and the elements are off. Thus, I receive comments that something is missing or off.

I’ve been trying to use Figma Make to create a Make Kit for my design community, but this has revealed a real pain to do. For days I’ve been burning my AI tokens trying to replicate the components from my library (for some reason, there should be a better, cleaner, and more token-efficient way to do it, but well, that’s for another day).Now, I reached a point where I was ready to publish a few components I just created (around 10), but to my surprise, the Publish/Update Kit button was disabled. I tried multiple things, both myself and using the AI chat, but nothing seemed to help. Today I attempted to recreate it—now even by hand, trying to create files and folders myself, recreating the React code from the previous Make Kit, and it was working… Until the button got disabled again!I can’t seem to understand why this happens, as there are no errors or any issues, but Figma UI simply starts behaving weird. Now, if I duplicate the file, the button is working again, but this is stupid beca

Hi everyone,I’m having an issue with Figma Prototype mode.Previously, all frames connected within one flow were shown when navigating through the prototype with the arrow keys. Now, some connected frames are skipped and don’t appear in Prototype mode, even though they are connected in the flow.I also tested this in another file with another design, but the same issue still happens.I don’t understand what changed or how to fix it. Is this expected behavior, a known bug, or is there any workaround?Thanks!

Hi, this is the second time I've experienced issues exporting video from Buzz. When I try to export, the process gets stuck, it never finishes, and it doesn't generate the video.

The title says it all. It’s becoming more glitchy every time I use it. Can’t even get simple functionalities like copy/paste to work correctly. 

Hello,I submitted a refund request on May 21, 2026 for an unexpected auto-renewal charge of $308.36 USD, but have not received a response from the support team for over a week.Invoice ID: Invoice number: Team:Account email: [info redacted by forum moderator to remove PII] Could anyone from the Figma team please look into this?Thank you.