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Request for Refund – Subscription Not Suitable for Needs

  • July 21, 2026
  • 1 reply
  • 4 views
km y medio

Hello Figma Support,

I am writing to request a full refund for my recent subscription upgrade.

I upgraded to Professional on 7/21/2026 (today) with the goal of exporting production-ready design assets for a web development project. However, after using the product, I found that the exported SVGs were not optimized for web use and required the same manual cleanup I was already doing without a paid plan. For my workflow, the paid features did not provide the value I expected.

I have not used the premium features extensively and would like to cancel my subscription and receive a refund if possible.

My account email is: [redacted PII - DJV 02/21/2026]

Thank you for your time and assistance.

Best regards, April Itriago

1 reply

djv
Figmate
  • djv
  • Community Support
  • July 22, 2026

Hi ​@km y medio, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to help with Billing issues, but happy to see you also reached out to support directly on ticket #2026718. For your safety and privacy, I’ve redacted your email address, invoice number, and team name. It looks like our support team replied to you earlier today. Please check your email inbox at your earliest convenience. 

If you have any further questions or concerns, please continue working with our customer support team directly via email.  

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