Hello, I need help with an unresolved billing issue on D's Starter team.
I received a payment confirmation for invoice “hidden” for a recurring Professional subscription, but my team appears as Starter in Figma and I do not have any Cancel plan option.
I opened ticket #2011279 3 days ago and it is still Open with no staff reply, and I opened ticket #2017458 yesterday but it was marked Resolved without any email, comment, or resolution.
Both tickets are visible on my requests page, but neither gives me a way to move this forward.
Please review the unexpected charge and explain how this subscription can exist on a Starter team.
Solved
Unexpected Professional charge on Starter team — tickets #2011279 and #2017458 unresolved
Best answer by Gayani_S
Hey
I've located ticket #2011279, and I'm escalating this today so someone from our support team can help you out. I can't look into account specifics here on the forum for security reasons, so this does need to go through your ticket, where support can actually verify the account and take action.
One quick clarification: ticket #2017458 has been merged into #2011279, which is why it shows as resolved. That's just how merged tickets display, not a sign the issue was closed out. Everything's consolidated under #2011279 now, so that's the one to watch for updates.
In the meantime, you can always check your team's current plan and invoice history yourself. Go to Admin, then the Billing tab, then Invoices. Our guide to managing payment and invoice details walks through what you'll see there.
The team should be in touch soon, appreciate your patience in the meantime!
Hey
I've located ticket #2011279, and I'm escalating this today so someone from our support team can help you out. I can't look into account specifics here on the forum for security reasons, so this does need to go through your ticket, where support can actually verify the account and take action.
One quick clarification: ticket #2017458 has been merged into #2011279, which is why it shows as resolved. That's just how merged tickets display, not a sign the issue was closed out. Everything's consolidated under #2011279 now, so that's the one to watch for updates.
In the meantime, you can always check your team's current plan and invoice history yourself. Go to Admin, then the Billing tab, then Invoices. Our guide to managing payment and invoice details walks through what you'll see there.
The team should be in touch soon, appreciate your patience in the meantime!
Thanks for the update
That is exactly why I reported this as an unexpected charge: I received invoice “hidden” for D's Starter team, but there is no Billing section and no Cancel plan option anywhere in my settings.
If helpful, I can attach a screenshot of the visible settings page on the forum, but I will only share it if that is appropriate for a public post.
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