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Question

I need help with my signature.

  • July 22, 2026
  • 2 replies
  • 6 views

Maria Luiza Cardoso Rêgo

Hello! My name is Maria Luiza and I signed up for SIGMA a month ago to do a final project for college.

I signed up for the $5 plan because it was only for one job; my intention was to continue with Sigma for maybe another two months just to get to know its features.

But today I received a charge of $35 on my credit card, I didn't understand it and saw that I was enrolled in a Premium subscription, which totaled $35.

I would like to understand at what point this change of plan occurred, as I haven't accessed Figma since the academic work.

I would like to say that the $5 plan was extremely clear about the price, but at no point was there a clear explanation of any additional charges without apparent reason. 

Please contact me by email [redacted]

This topic has been closed for replies.

2 replies

ksn
Figmate
  • Community Support
  • July 22, 2026

Hi ​@Maria Luiza Cardoso Rêgo! Happy to help you get this situated - first, just wanted to note that I redacted your email address from your post to protect your privacy.

Regarding your recent charges: I am unable to review or make changes to subscriptions.

You will need to contact our support team for assistance with potential refunds. I did see that you already had a ticket filed (#2027847), and someone will be in touch soon.

Thank you for your patience! I will be closing this topic, but feel free to create a new one if you have any other questions.


Maria Luiza Cardoso Rêgo

Hi ​@Maria Luiza Cardoso Rêgo! Happy to help you get this situated - first, just wanted to note that I redacted your email address from your post to protect your privacy.

Regarding your recent charges: I am unable to review or make changes to subscriptions.

You will need to contact our support team for assistance with potential refunds. I did see that you already had a ticket filed (#2027847), and someone will be in touch soon.

Thank you for your patience!

Thank you for your response, I await a solution.