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hadymalik
hadymalik
New Member
July 22, 2026
Question

Images Not Loading in Figma Desktop App (Works When Using VPN)

I'm experiencing an issue with the Figma Desktop App where images are not loading properly.

When I open a Figma file, images remain as gray placeholders and do not load. The issue continues even after waiting for several minutes, which prevents me from properly viewing and editing my designs.

I noticed an unusual behavior: when I connect to a VPN, the images immediately start loading and appear correctly again. Without a VPN connection, the images fail to load and remain as gray placeholders.

Details:

  • Platform: Windows Desktop App
  • Issue: Images stay as gray placeholders and do not render.
  • Internet connection is stable.
  • Restarting the app did not resolve the issue.
  • The problem occurs without VPN but works normally when VPN is enabled.

This makes me suspect there may be a network, routing, or connection issue affecting Figma's image servers in my region/network.

Could you please help me identify the cause and provide a solution? I can provide screenshots, logs, or any additional information if required.

Thank you.

    1 reply

    ksn
    Figmate
    ksn
    Community Support
    July 22, 2026

    Hey ​@hadymalik - thanks for reaching out! This is a bit interesting...I think it would be very helpful to get a look at the network logs.

    Can you do the following?

    • Run through these steps to get a copy of your network logs: Export Network Logs
    • Start with initiating a convo in Figma with these steps:  in Figma, click the ? icon → Contact support. Include details like a video, steps to reproduce, and screenshots/error messages to help troubleshooting.

    When you’ve submitted that, please let me know. Someone on our support team can analyze and provide more details.

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