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Question

Refund Request for Unused Auto-Renewed Subscription

  • July 22, 2026
  • 1 reply
  • 12 views
JHJ

Hi Figma Support Team,

 

I would like to request a refund for the recent subscription charge on my account.

 

I initially subscribed and paid only for the first month. However, I was not aware that the subscription would automatically renew, and I recently discovered that my account had been charged again. More surprisingly, the amount charged was significantly higher than I expected.

 

I have not used Figma at all during this renewed subscription period, and as soon as I noticed the charge, I immediately canceled the subscription.

Given that the subscription was not used and was canceled promptly after I became aware of the charge, I would sincerely appreciate it if you could review my case and consider issuing a refund.

 

Thank you for your time and understanding. I look forward to your response.

 

Kind regards,

 

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 22, 2026

Hey ​@JHJ, thanks for reaching out!

I can't look into account specifics on the forum for security reasons, could you submit a support ticket through our Support Hub with the following? Please mention the date of the charge and the amount billed and confirm that you've already cancelled the subscription.

Once that's in, someone from our team will take a look and follow up with you directly.

In the meantime, you can check your subscription status, upcoming invoices, and seat count any time from Admin > Billing tab. Manage billing on the Professional plan walks through where to find all of that.

Hope this helps! 

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