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After changing my password, my Figma account appears to have switched to new profile.All my recent files are missing and only very old files are visible.It looks like my original account/profile was disconnected or duplicated.I need help recovering my original account and restoring my recent files.Please check for duplicate accounts under my email and merge them if needed.Email used: [redacted by forum moderator to remove PII]Names or descriptions of missing files: HORIZIN OR ANALITIX I will appreciate it if you could help me. Thanks

I keep trying to re-verify my student status, because I am supposed to be using my student account for another semester, but it says that my account has exceeded the limit. 

After updating, I can't see the emails of people who have requested access to my file. This is important to me because I can only grant access to people with corporate email addresses.  

Tried literally everything to verify my student account- filled out a form and everything and SheerID permanently closed my ticket! What do I do! I need to use this account with the education plan soon. What do i do??

I noticed that the children inside my frame suddenly disappeared for no apparent reason. I checked the version history, and everything is there in the previous versions, but in the current one I can’t see them at all. There are no layers under the frame, and I’ve confirmed that nothing is hidden—the frame genuinely shows no children.I also tried copying and pasting the frame from a previous version into the current one, but after pasting, it still shows no children.Please help me resolve this issue. Thank you!

I canceled the auto-renewal after my initial subscription, but I was still charged in the second month. What’s going on?Also, after being charged, my account didn’t receive any plan upgrade and is still on the free version.I’m currently unable to see any orders or anything related to canceling the subscription in my account.I need to cancel the subscription and request a refund. Please help me process this as soon as possible. Thank you.

I wanted to change my org e-mail, but even though I clicked on the confirmation button on my new e-mail within minutes it keeps telling me the link has either expired or malformed. Would appreciate the help!

Hi — I’m hoping someone can help point me in the right direction.I’m being charged $21.49 monthly by Figma, but I can’t locate an active subscription on any Figma account I’m currently able to access. I’ve checked the accounts/emails I’m aware of and don’t see any billing information or active plans.At this point, I’m not sure which account or email address the charge is associated with, and I don’t have a way to identify it on my end. I’m trying to figure out how to: Identify the billing account associated with this charge, and Cancel the subscription, since I’m no longer using it. I’d also appreciate guidance on whether any recent charges might be eligible for a refund.Thanks in advance — any help or direction would be appreciated.

Hello Figma Support Team,I am facing an urgent issue with my account.Since yesterday, I am continuously getting this error while trying to create a new file:“XHR for '/api/files/create' failed with status 429”Because of this, I am completely unable to create any new files in Figma (including Drafts). I have already tried: Logging out and logging in again Clearing browser cache Trying without plugins The issue still persists, and it is blocking my work urgently.Could you please check if my account is under any rate limit or restriction and help resolve this as soon as possible?This is time-critical for my work, so I would really appreciate a quick resolution.

Hey there… I just encountered the issue with glass effect. I made a navigation bar with frame tool and added glass effect; while I design it has glass effect, but when I go to preview it just disappears. When I copy and paste the same frame onto design file instead of website it works how it should. Is it me ? Am I going crazy or its just Figma?work on design tabtotally disappears on preview

Hi Figma team, I need to gain access to my old projects from my previous job. Ive tried logging in with my old email address [redacted by moderator to remove personal information] but only some of my projects are showing. They were saved in another team either titled L33 or by my name but these options do not show when i log in. Please could someone advise on how to retrieve them as I am trying to make a portfolio and im very worried that ive lost my last 8 years of work!

My game is not loading and it is saying "A little help? I couldn't solve this one. Ask Figma to fix it, adjust the prompt, or restore an older system in chat." I don't have any "A.I. Tokens" though. Any thoughts?

Hi there,I have been working on a program draft for the past two years. It contains one page with the semester schedule since August 2024 and about 45 pages with the detailed daily lesson plans as a small Landingpage per each day.  Additionally, all my class grades are listed on one separate page, showing the grades since the start of school in 2024.I am now quite concerned, because this file is no longer visible in my Figma account. This is a serious issue for me, as it represents many hours of work that would be almost impossible to recreate.Could you please advise me on what I can do? I am confident that the design file was not deleted, as I accessed it almost every 10 days/two weeks and always kept a close overview.Who could assist me with recovering this file?Thank you very much for your help, and best regards,Melanei

I can’t publish or update the components

downloaded font not working and can’t edit 

I successfully added a library to Figjam and was able to create a sticker out of my component but check I click on the variants icon I’m seeing blank boxes rather than previewing my various variants. I tried refreshing the cache on my desktop but no luck.   

Hey, I lost access to my university email account, which was connected to my Figma. I’ve been already chatting with some AI support and doing my verification, but haven’t received any news since a week. I provided an email address where I should be contacted. Can you help me? 

please help I can’t access my figma account and have a new account to post this. our domain was stolen and we had to change all our accounts but the figma accounts email was not changed. I come back from winter break and cannot access the account anymore please help. -Evan

Dear Figma Support Team,I hope you are doing well.My Figma account associated with the email [redacted by moderator to remove personal information] has been suspended, and I am unable to access my design file I would appreciate clarification on the reason and guidance on how to resolve this.Thank you for your help. Best regards,Uroš

Hello,i am waiting already over a week for my SSL verification on my website. Can someone maybe help me there?  

Hi Figma Support Team,I am writing to request manual verification for an Education plan. I am an educator and am currently logged in with my official school email address.My school does not currently appear in your dropdown database, which has caused my automated verification attempts to fail. To help expedite the process, I have attached the following documentation: A screenshot of my faculty portal/dashboard showing my name and current employment status. A link to the school’s official website showing our faculty directory (if applicable). A copy of my course syllabus or school ID. I am eager to get my students onboarded for the upcoming term. Could you please advise on the timeline for manual reviews, or if there is anything else I can provide to verify my status today?Thank you for your help!Best regards,Alessandro Pappalardo

I am currently using the Professional plan from March 19, 2025 to March 19, 2026.Earlier today, I accidentally added one extra annual full seat, thinking that it could be canceled immediately. Unfortunately, the invoice was finalized right away, and an additional charge of $37.87 is now scheduled for January 19, prorated for the remaining period.I do not intend to use this extra seat, and I would like to undo this action.Is it possible for the Figma support or backend/billing team to remove the added seat and prevent the upcoming charge from being processed?Please let me know if any additional information (workspace name, invoice ID, etc.) is required from my side.

Hello Figma Support Team, I am experiencing an issue where Figma crashes unexpectedly while I am working. At random moments, the app shows an error message saying “Something went wrong” with the reason listed as “crashed” (see screenshot). This happens during normal usage, without any specific action triggering it. Reloading sometimes helps, but the problem keeps occurring, which interrupts my work. Could you please help me understand why this is happening and how I can fix it?If needed, I can provide additional details such as my operating system, browser/app version, or logs. Thank you for your time and support.  

I am the original creator and former admin of this file.After an Education plan issue, I lost admin rights and now see “admin approval required.”I can access the file but cannot edit it.Please restore my admin access or transfer ownership back to my account.[redacted by forum moderator to remove PII]

Why am I charged an extra $20 in one-time charges and credits on my bill? I only have two editorial desks; I should only be charged $40.