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I am writing to request assistance with my account, which appears to be locked.I previously used this account for educational purposes at an academy about a year ago. As I have recently re-enrolled in the academy, I intended to use the service again. However, I am currently unable to access it due to the account lock.I have two specific questions regarding this: Is it possible to unlock my account so that I can use it again? Since I would like to use it under a basic setup, is it possible to transition this account to a Free Plan? I understand that new accounts typically have access to a free tier; can my existing account be converted to that status? I look forward to your guidance on how to resolve this issue.

so basiccly I'm making a music website, and I'm currently adding like 200 songs and a patch notes buttons WHICH IS NOTHING FOR FIGMA.. and it keeps saying failed.

I submitted the plugin I created for review, but it still has not been published. I have also received no updates regarding the review progress.

Hi Team,I’m attempting to integrate the Figma MCP remote server (https://mcp.figma.com/mcp) using the Cline VS Code extension with a streamable HTTP transport, but I consistently encounter an OAuth/parsing failure.Error observedHTTP 403: Invalid OAuth error response:SyntaxError: Unexpected token 'F', "Forbidden" is not valid JSON.Raw body: ForbiddenClient configuration{ "url": "https://mcp.figma.com/mcp", "type": "streamableHttp", "disabled": false, "timeout": 60, "autoApprove": []}Observed behavior (protocol-level)The MCP endpoint returns: HTTP 403 Forbidden Content-Type: text/plain Body: Forbidden The response is not JSON-formatted, which causes MCP clients (like Cline) to fail when parsing the OAuth or JSON-RPC response.Expected behavior (per MCP + JSON-RPC conventions)Even in error cases (including auth failures), MCP servers should return a valid JSON-RPC response or at minimum a structured JSON error payload. Content-Type should be application/json for compatibility with

Hi Figma team,I submitted my plugin Mediaquad DAM for review a few weeks ago, and it’s still showing as “In Review”. So far, I haven’t received any feedback, requests for changes, or updates on its status.I understand that review times can vary and that the team is likely handling a high volume of submissions. However, the lack of any communication makes it difficult to understand whether everything is progressing normally or if something might be blocking the process.I also tried reaching out through the support chatbot, but it seems to loop without creating a ticket or escalating to a human. Emails I’ve sent only received automated responses, so I’m not sure if my request has actually been seen.Could someone from the team please: Confirm whether Mediaquad DAM is still in the normal review queue Let me know if any action is required from my side Advise on the best way to follow up if the review continues to take longer Plugin link:https://www.figma.com/community/plugin/16011382326

Hi everyone,We’re running into serious performance issues on one of our Figma files and I’m curious if others have experienced something similar.As soon as 2 or more people are working in the file at the same time, performance drops dramatically. Everything becomes extremely laggy — selecting layers, moving elements, typing, navigating… it all slows down to the point where it’s barely usable.What’s confusing is that the file itself doesn’t seem particularly heavy:Memory usage is around 6% No massive image assets or obvious performance killers The structure is relatively clean and organizedDespite that, real-time collaboration is basically impossible for us right now. We’ve had to split work into separate files just to stay productive, which obviously isn’t ideal.We’re trying to understand:Is there a known issue with multiplayer performance under certain conditions? Are there specific things (even non-obvious ones) that can cause this kind of lag? Any debugging tips or tools we could us

Frustrated with Figma's AI Credits billing — being asked to pay for a subscription I never knowingly signed up for.I used the AI credits add-on once last month as a one-time top-up. What I didn't realise was that this would auto-enroll me into a recurring monthly charge. There was no clear opt-in for an ongoing subscription during the purchase.Last month I've used zero extra AI credits — yet I've received an invoice for $195. Breaking it down:• $180 — AI credits I did not use and did not sign up for as a recurring charge• $15 — Dev seat charge, which I am happy to payI've had a support ticket open since May 1st #1879798 with no resolution after a week of follow-ups.This feels like a dark pattern — a one-time purchase silently becoming a subscription should be communicated upfront and clearly. I'm sure I'm not the only one this has happened to.Figma team — can someone please look into this? I'm not trying to avoid paying for what I use. I'm simply asking for the $180 AI credits charge t

Hello,  I am currently having trouble registering for Config 2026. For some reason, when I click the attend in person option, I don’t see any window in which I can formally register for the event with my payment method. Instead, I am directed instantly to the “Thank you” page with directions to check my inbox. Upon checking my inbox, I don’t see any confirmation either. Who can I talk to in order to resolve this issue and sign up for in-person attendance? 

Hi Figma team,I submitted my plugin, GradientLab By Josh, for Community review months ago and it still has not been approved or rejected. I have not received feedback, a request for changes, or a clear status update, so I am trying to make sure the submission has not slipped through or become blocked.Plugin details:- Name: GradientLab By Josh- Plugin ID: 1625649827103042693- Community page: https://www.figma.com/community/plugin/1625649827103042693- Support case: 1888465GradientLab helps designers generate polished, production-ready gradients directly for design work. I understand the review team is handling a high volume of submissions right now, and I appreciate the work involved. Could someone please confirm whether this submission is still in the normal review queue, whether anything is blocking it, and flag it internally if possible?Thank you for the help.Best,Josh

None of the embedded bitmap images in our figma design / figjam files are loading today.Seems to be across the board for all users.We are a large org with thousands of accounts.

The 'Layer in View' property isn't respecting local nesting; it's skipping the immediate parent and pulling layers from the 'Primary Desktop' level instead. This is causing some unexpected behavior with our reveal interactions that I'm currently troubleshooting.

Good morning Figma team,I appreciate all that y’all do, your engagement sets the standard. Honestly, y’all are rockstars in comparison to most other modern communities. I’ve seen a few threads about the review process for a marketplace plug-in taking longer than 10 days. I’m aware of the work load and only want to create some visibility into my situation without adding to any stress to a swamped team.My plugin is also a chrome extension that is live on CWS. The Figma portion is a large part of the feature set and my tool actually pushes business directly to Figma while helping to make solve very real use cases in the infinite canvas space. Directly increasing the value of Figjam and providing churn protection for Ent Figma subs. I have Lucid and Miro users that have thousands of boards they want ported into Figjam but literally can’t because both block bulk extract. Compounding that, my tool is the only tool that provides 95+% fidelity and usability after migration.I believe in data fl

Hi, my plugin has been showing ‘In review’ for a few weeks now. It’s a simple free plugin which doesn’t have any data/purchase functionalities and I was hoping it would pass review but this is taking a while. Waiting for this to get published to share it with my team.

Hello Figma Support Team, I previously had an active Figma Education Plan that has now expired. I attempted to renew it via Sherid, but I reached the maximum number of verification attempts and cannot proceed further.Could you please help me reset my verification attempts or provide an alternative method to re-verify my student status so I can renew my Education Plan?I need access for educational purposes.Thank you for your support.

The attempt to share a project from my starter account resulted in the error message shown in the attachments. How can I get the permission to share my project?

Hello Figma community, I'm running into a very strange issue and I wonder if anyone know how to fix it. I have the feeling it is some king of bug or error because this prorotype was working perfectly before and apparently this problem started occuring two days ago.I made an “Accordion” component, made out of “Accordion Header” and “Accordion Content” — the latter can be changed to variants with different number of itens. Also, each item of the “Accordion Content” can be replaced with another component, i'll be using a “List” component to exemplify here. Accordion Component setup (the actual component on the right, and its elements on its left)With this setup, I was able to make an accordin component that can be opened and closed by clicking on its header. This worked fine for about three weeks. Accordion component working how its intendedHowever, in the past couple of days, the accordion is not working as it was. When it starts the prototype opened it works as intended, but when it sta

The plugin list loads endlessly 

Please tell me, if the underline is hardcoded in the style and the color has been changed from Auto to a variable - I can't find how to revert to Auto, it only lets me choose another variable, it doesn't delete with backspace, I can't find it in general.

Hi Figma Team,We’re trying to publish a new version of our Figma plugin, Email HTML Generator, but are unable to proceed due to the following error message:“We detected a change to your account details. Please contact support@figma.com to proceed.” Could you please help us understand why this is happening and how we can proceed with publishing the update?

Hello Figma Support,I am writing to formally dispute charges applied to my account related to Dev Mode and Full Seat upgrades.I did not intentionally upgrade my seat.Here is exactly what occurred: I accessed a file shared by another user. That file was associated with Full Seat features. Without any clear confirmation, warning, or explicit consent, my account was automatically upgraded. I became aware of this only the following day. Upon discovery, I immediately reverted my account back to Collab mode. Despite this, I was charged for both Dev Mode and Full Seat.This situation is highly problematic for the following reasons: The upgrade occurred without explicit user consent. There was no clear or sufficient warning that accessing a file would trigger a paid seat upgrade. Billing was processed immediately, without any reasonable opportunity to review or cancel. The upgrade mechanism allows unintended actions by users to result in irreversible financial charges. From a bill

Hello everyone,I am the only developer working on my project OzoneBio. I have never invited any team members and have not assigned any additional seats.Despite this, an extra Dev seat and an additional Full seat were automatically added to my account (redacted by the moderator due to PII). This resulted in incorrect overcharges on invoice No.PA4VQX5K-0002 for the billing period 31 March – 30 April 2026.I have already contacted support two days ago, but have not received any resolution yet.Could someone please escalate this case or provide assistance?Thank you.

안녕하세요 자동 결제로 인해서 지난 5월 4일에 클로드 결제가 됐는데, 이제 유료 피그마 사용하지 않을 계획이라서 결제 취소 예정이었는데 결제가 먼저 되었습니다…제발 환불 부탁 드립니다 ㅠㅠ

Dear Figma Community,I am having trouble verifying my student status again. My university recently changed its name, which also slightly changed the university email domain. Both the old and the new version of the email address still lead to the same inbox, so I receive emails sent to either address.The problem is that my older Figma account, which is connected to the previous university email address, is no longer verified because the student status has expired. I still need access to the projects from that account, especially for my final semester, but I cannot re-verify the student status successfully.I have tried several times and uploaded the required enrollment documents, including both a short and a long version of my certificate of enrollment. However, the verification keeps failing and says that the documents are not sufficient, even though similar documents had worked for verification in the past.I have spent a lot of time trying to solve this, but it still does not work. Cou

How do I fix this error? 

When attempting to connect our apex domain (pacerpro.com) to a published Figma Site, we received the following error:We use DNSimple to manage DNS records. There is not AAAA record for the apex domain in the records. The only AAAA record (which we don’t want to remove) is the following subdomain:AAAA api-ip2.pacerpro.com 2604:a880:400:d1::7a8:c001How can I resolve this issue?