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Hi,I hope you are doing well,I’m facing Lag issue on designing the screen as well as on Prototype its not only occurring on my system anyone who is trying to view the prototype or screens are facing this loading and lag issue, can you please fix this. The project name is LMS on my profile it has 2000+ screens and memory usage is 66% currently I am using free plan is it because of that? or if I purchase the plan is it confirm that I will not face this issue? Kindly guide me on this.

Hi there,I have a frame with the Glass effect on top of a linear gradient making up the background of my first slide. This looks fine in the Slides file and regular presentation views, but appears differently when viewed from Presentation with Notes, as pictured. The file thumbnail is also off in a slightly different way, which never appears in any other circumstance. This issue seems to only affect the first slide of the presentation, despite all others containing the same properties.Any help would be appreciated. Thank you! 

I cannot access additional features for images such as the one I attached. I am using Figma Pro, but I cannot find this feature in my Figma Pro, whereas it is available in Figma Free. 

Having massive issues with Figma Make and has left my project un-useable. After every prompt following an update this morning we see an error and request to reload the page. It has steadily been getting worse over the last 2 weeks but now on every prompt it crashes.I have deleted the Desktop cache and files but same issue. Occurs on both web and desktop versions.I know I am not the only user experiencing this - Please advise as It has essentially broken my project and have no alternative. Something went wrong...Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates 

Hi! I recently updated Figma and after I updated it I can work for a little bit of time before it begins to delete my work when I click on an object. I also started to type and it began to delete whatever I typed. 

 Modify a component with multiple variants Use the “component description” to write a description and select some text to modify. Use bold, italic, or underline keyboard short cuts within the description. (command + b for example) Observe that both the selected description text and the actual UI design are modified by this. Shouldnt it only affect the wysiwyg editor if that’s open?Heres a quick video of the issue. 

Dear Figma Education Team,Reinstating the Education Pro seat has been particularly challenging this Winter semester for many of my students. A number of students are still stuck in a communication loop indicating that their status has expired and cannot be re-verified. This wasn’t an issue for my past students (last 10 yrs.)I am reaching out for your urgent support to help resolve this issue and ensure that our learners have uninterrupted educational access for the duration of their programs, which range from 2-year diploma to 4-year degree programs.Thank you very much for your assistance. I look forward to your help on resolving this matter promptly.

Hello Figma Team, I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID. Here’s what happened: I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed. As a result, I received “We were unable to confirm your identity”, with no explanation given. Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step. Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book. SheerID’s support

Hello I am a student at a college and need to be verified to edit my course pages. The issue is that I had to remake my account due to some technical issues and lost my verified status even though its the same email connected to the account. I’ve contacted SheerID and they responded saying they can process verifications every 335 days and will not be resetting my verified status and was told to submit a ticket. Which brought another issue I've had, multiple times last week I have submitted tickets, and sent education@figma.com and have not recieved anything not even a message to let me know it was properly sent through. SheerID did provide this to help prove that it was verified Verified email address: [redacted]Request ID:

while using figma last semster, i could actually edit and interactive with the shared files sent by the teacher but when this semster started my figma tells me i exceeded the verifaction limits (i cant even try to get my account fixed) and now i only can make edits on my own files.i have tried to summit emails to the support teams and no one so far has emailed me back about this issue, beside the 3rd party team (they couldn’t help).is there a way i can fix this?????, PLEASEE LET ME KNOW!

Hello,This is the third time I’ve had to reach out in two weeks regarding major ongoing issues I am experiencing with Figma’s education verification for me and my class. I am teaching a UX/UI design course at a college wherein we are utilizing Figma for design and collaboration, however we have had a number of issues regarding verification.Most recently and pressingly, despite my verified status for a Pro Education plan, I am unable to set our class group to a Professional tier without paying (prior to the re-verification mandated in an email sent on September 6 the group worked just fine at a free for education professional tier). There is no option in the Group’s admin settings to upgrade the group without having to pay for each seat.I’m posting about this here in the forum because when I tried to send a message to Figma support, my ticket (#1504933) was automatically closed and I was replied to by a bot which said that I was contacting support from a Starter

I am a pro version user, as shown in the image, I can complete the first step, and always get an error when generating the API key in the second step. Request help. (I am the team owner, I asked the admin to try, but it didn't work) Please answer

Figma Make has some serious problems and i cant find a fix at all. first when trying to copy anything from the figma make chat, so i don’t have to type it out it just wont work at all and has never worked. Secondly point and edit feature is selection everything instead of what i hover over. how can i fix this or when will figma fix these issues?

Trying to access this page: The figma parts of the page load but then it fails to load the rest of the page. I have permissions to the page. Here is the full console error from Chrome. 

Hello,I am asking for assistance because I have been trying to resolve this issue with support for 4 days and the file is still inaccessible.File details:• File name: “Калькулятор | Заборница”• Team ID: [redacted]• Original owner: [redacted]• Intended new owner: [redacted]• Ownership transfer was initiated but not confirmed• Account deletion occurred 2 days ago• File is not visible in team Trash (Files or Projects)I do not have a direct figma.com/file/ or figma.com/design/ link (file key).The invite redirect no longer resolves to a file URL.Support has mentioned that recovery requires a file key, but since the deletion happened very recently and ownership transfer logs should exist, I am hoping there is still an internal way to confirm whether the fil

I created a website using Make AI and published it, but when I try to open it, it loads endlessly and eventually returns an error. What should I do?

Hi guys,The designer finished working on a project of mine, and transferred project ownership to me, but I’m unable to use the dev mode, even though I purchased the professional package which includes the dev mode.  

Hi Figma team / community,I’m seeing a consistent, reproducible issue with Figma MCP, specifically the get_design_context tool, when a component changes from a single component to a Component Set (2+ variants).Summary With one variant only, get_design_context returns a full React tree and correctly includes CodeConnectSnippet blocks for nested components connected via Code Connect. As soon as I add a second variant (making it a Component Set), get_design_context changes behavior: it generates the expected union type for the variant property (e.g. type?: "..." | "...") but the returned JSX collapses to an almost empty wrapper (often a self-closing <div ... />) and drops the nested children /

Hi. I was working on some main components in figma file. My friend was working on some copy. Then the saw that he’s missing 80% of the copy on site.Strangely for me everything was working perfectly fine. I’ve decided to refresh tab with project and then the same problem occured for me. There is no way to click restore component. The instances that are used in other components show’s that it’s there, but the whole instance is basically empty and while clicking on it, the right side panel shows nothing and i can’t do nothing. Attaching screen. No name, no option to go to main component, no option to restore it. It’s basically dead. The only thing we can do is to revert version which wipes out whole day of work. Any one had similar problem?  

Hi Figma Support Team,I am writing to request the cancellation of an upcoming $20 "One-time charge" for a Full-seat on my next invoice (March 16).I realized that this charge was triggered because I recently moved a project from another Professional account and opened a file with "Can Edit" permissions.However, this was unintentional. I am the sole member of my team, and I have no intention of adding or using an additional paid seat. I have not made any edits using this extra seat, and I have already ensured that there are no other editors in my member list.Could you please review my account and remove this $20 charge before the billing date? I would like to maintain my current single-user subscription only.Thank you for your assistance.Best

I just saw the new vectorizer update and wanted to try it out, however i’m unable to access it even when refreshing my browser and Figma file. Is it available for education students? 

On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.I am requesting a full refund for the charge made on February 14.Please review this issue and process the refund as soon as possible.Thank you for your assistance.

I have a problem with google authorization: when I try to login with google account figma starts freezing and do not load the page. In devtools I see "SyntaxError: Invalid or unexpected token".I've already cleaned ALL cokies from storage ( with standart Chrome setting, with DevTools, and directly in a folder on my PC). I've also reset my password and deleted figma in google connections to third-party apps and services.But the problem remainsIf I run figma in incognito, everything works correctly (including authorization wih google). 

I keep getting this message:“We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”But I had already verified my school email with FIGMA but whenever I use FIGMA I am still on the free version. When I click on free to upgrade to pro, I don’t see a education plan at all. 

Hi everyone,I created a Figma Sites file about a month ago and even published the site. Now when I logged in to make some edits, I noticed that the file has just disappeared.The published site is still live and running. Its a personal account on a starter plan. So I’m the owner of the file and the sole user of the account. I’m certain I didn’t delete anything. I’ve checked the trash, drafts and everywhere else.Has anyone experienced something similar? How can I recover my file?Also, does anyone know how to contact a real support agent at Figma? I keep getting redirected to their AI chatbot, and I really need to talk to a human about this.Any help would be greatly appreciated!