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Hi, gow to cancel sub

SituationMy dev team is working with Claude. I’m told they need a clean design system file with the relevant component definitions and nothing else. My working design system file is full of random experiments, and all my prototypes use that set of components. (I manage my own versioning of said components when there needs to be major overhaul). Anyway, I’m told that the clean file needs to be published for Claude to digest.IssueWhen dev publishes the clean design system file, all my existing prototype instances suddenly point to the new kid on the block!QuestionsIs this expected? Is it preventable?  

Hey folks! I’ve constantly run into this problem which makes the Figma MCP completely unusable. Tried re-authenticating, reconnecting, and nothing worked. Clicked “Copy example prompt” on the web and pasted it in Claude Code. But both get_design_context and get_screenshot consistently return "The node ID provided was invalid" for nodes that exist in the file.Re-authenticating the MCP server does not help. Figma Debug UUID: 393eaedf-aeaf-4a9c-a1bd-c0f22d227842

Hi! I have an issue editing text layers which are inside a nested component. It only can me edited if I detach the main component. It’s not possible to edit this also with component panel

Hi Figma Support Team,I am writing to request assistance in tracking down an active Figma subscription. We have noticed a recurring charge of $16.05 per month on our corporate bank statements dating back to January.Unfortunately, we do not know which specific email address or account this subscription is tied to. We suspect it may belong to a current or former employee, but we currently only have the bank transaction details on our end.Could you please let us know the best and most secure way to share these transaction details with you so we can locate the account and manage or cancel the subscription?Thank you,  Pallavi, Kcloud9 LLC

I have a file that I am unable to access, I am admin for my team and the user who created also is unable to access the file. I get this error(screenshot redacted by the moderator due to PII) 

The new mechanism for removing users from a team requires admins to enter the user’s EXACT username before removal. This creates a lot of unnecessary friction for organizations with hundreds of users in FigmaThe “username” that admins must type is actually the display name that users can freely change in their settings. This name cannot be copied, so admins have to type it manually into the confirmation field. Users can create complicated names such as “Phương nhi 🧚hhl” which makes the removal process unnecessarily difficult for admins. Since users can change their display names at any time, someone could initially use a simple name like “Nhi” and later switch to a more complicated one, making urgent removal harder for admins — especially in organizations managing 200+ files and hundreds of users.I understand that this mechanism is intended to prevent accidental actions by admins, but the current implementation feels excessive and creates usability issues at scale.A simpler and more p

In the MacOS desktop app, it doesn’t respect the “Use scroll wheel zoom” option when the app opens. It will still be checked if I selected it before but not working. If I toggle it off and on it works until the app closes.

안녕하세요, 현재 Figma 팀에는 저 혼자뿐인데, 한 자리만 사용하고 있음에도 불구하고 두 자리 요금이 청구되었습니다. 환불 가능한 금액이 있다면 환불을 요청드립니다. 확인해 주시겠습니까? 감사합니다.

Hi, team, I’m trying to access my Figma account. The log-in email is removed , somehow the  verification code is NOT getting through. I have a free user as removed. Maybe i can somehow switch? I dont wanna lose my projects and i need it today! I cannot verify the account and log in to my Figma. Could you help me get access to this account, or can I update my email address from your end?  I submitted allready requests. Thanks!

안녕하세요. Figma 환불이 필요해서 글을 남깁니다.5.24에 결제된 Monthly seats - Full seat를 남은 사용기간만큼 환불받고 싶습니다.해당 문제를 해결해주시면 감사하겠습니다.

I started using Figjam because it is an approved system from the company. I painfully moved my work screenshot each image into the Figjam. And now all the images shows up BLANK. WTH. Is there a solution to fix this? Or is this a lost cause? If it is the latter I am NOT touching figma ever again. Wasted so much of my time and effort. 

Still rename layers isn’t workingWhen I’m clicking rename layers, my whole figma app or webpage freezes

i reached out to support asking for the subscription plan to be downgraded prior to the new subscription bill being issued. no response, and still received a bill at the old tier. can you look into it. 3000 credits for now will suffice.

Hello Figma Support!Could you please help me?We accidentally purchased a seat for the wrong team—an annual subscription. We need to fix this and move the seat to the correct team. This happened today, just a couple of hours ago. We don't need to cancel anything; we just need to get it set up correctly—removing the seat from one team and adding it to another.I contacted support via the form and have a ticket number: 1967696. However, I haven't received an email confirmation, and nothing shows up in my list of requests—even though the bot claims otherwise.

I sumbitted a support query over 24 hours ago, not 1 acknolwledgement. Seriously!(help.figma.com/hc/requests/1963091).

I am the owner of appreel short drama projects. however i don't see the team manager and the dashboard with the invoices. please advise- who is the owner of Appreel's Team plan. See attached link to the project: https://www.figma.com/design/IgutMWH8eVGAlzSB7OXjAE/AppReel?node-id=27-2642&t=OBaG3C0eF2dyz2yM-1 

Hello Figma Community and Support Team,I am reaching out because I accidentally permanently deleted an extremely important Figma file and I am trying to determine whether there is any possible way to recover it or whether a Figma team member can investigate further. 

I upgraded from Starter to a Collab seat and was charged €43.56.While trying to publish a Figma Site, I selected Continue on a prompt and then saw a projected invoice with a €161 billing adjustment, which appeared to trigger a Full seat upgrade requirement.I immediately canceled because I only wanted to publish my portfolio website.I am trying to confirm whether the €161 billing adjustment will be removed and whether my account is currently on a Collab seat or if any Full seat upgrade was applied.I would also like to confirm what is required to publish a Figma Site and connect a custom domain for a personal portfolio website.I raised a ticket with the AI support a few days ago but received no email confirmation and no reply. From a UX perspective, this experience is terrible in terms of transparency and billing clarity:No clear warning that you're about to incur a much larger charge. No email confirmation of the support ticket. No ticket number visible. I am stuck talking to an AI loop

Has been happening for a while now. Some designs just break the preview into checkerboard chunks and randomise them. Thought it was due to the Glass effect but nope. Some pages work absolutely fine, but most just garbled. App is pretty much unusable now.  

Inclusive Sans should have 10 combinations of weight and style, see: https://fonts.google.com/specimen/Inclusive+Sans But when I try to use it in Figma, only the ‘Regular’ and ‘Italic’ options are shown (screenshot attached).How do I fix this?  

I hope this message finds you well. I am currently using the most affordable model for neural generation. Additionally, I purchased an extra 1,700 tokens to ensure sufficient coverage for my tasks.However, I have encountered a significant issue during the design generation process. For what I would consider minor edits — specifically, changing the title in the website header and adding two blocks — the system deducted 1,000 tokens. This seems disproportionately high, especially since these changes introduced no substantial new content or complexity.Furthermore, I am experiencing persistent loading issues during the process, which further complicates the workflow.I kindly request that you review this matter and clarify the token consumption logic for such minor adjustments. If this deduction was indeed an error, I would appreciate a correction and possibly a refund of the overcharged tokens.Please let me know if you need any additional details, such as project IDs or timestamps, to assi

Hello Figma Support Team,I am experiencing an issue while using Figma Make.When I attempt to generate a design, the process fails and returns the following error/reference ID:5ca8fbde-5ac7-4731-8351-4a8cc3e7c812I have tried multiple times, but the issue persists. Could you please investigate the problem and let me know if there is any additional information required from my side?For reference:Product: Figma Make Issue: Generation fails and returns an error Error ID: 5ca8fbde-5ac7-4731-8351-4a8cc3e7c812Thank you for your assistance.

i got the an email from announcements@figma.com with the confirmation : “We wanted to let you know that you are now in the beta for Figma’s new AI agent.” But still agent is not available and no update available also. What am i missing here …? (My connected Figma account is the right one)