I don’t think the paid features are worth it for me, and want to request a refund. Haven’t received a response from support. I don’t want to run out of the refund window, given I just upgraded hours ago and do not like the experience.
Solved
No response from support for not letting me remove my credit card details from my account, or full seat that I didn't want to sign up for
Best answer by Tom Reem
Hi
I took a closer look at the thread you linked to above, and it sounds like this is most likely due to your seat type. Running plugins in Figma Design and inviting editors to Design files both need a Full seat — Dev, Collab and View can't do either, though Starter can. Here's the breakdown: Use plugins in files.
Two things would confirm it — could you check the following?
- Which account you're signed in as when it fails. More than one may be in play, and the seat that counts is the one on the account holding these files. No need to post the address publicly — just confirm whether it's the same one as your Figma Forum profile.
- Your seat type. Fastest check: Open a design file and click Share, or Start editing. If you get a prompt to request full access to Figma Design, that's likely the answer.
In addition, I've opened a separate case for the plugin and file sharing issue so that a member of our Customer Support team can take a look at your seat settings directly. Your case number for this separate issue is: 2061641 — please respond to the message from me sent a few moments ago at the email address that’s tied to your Figma Forum account. Once we’ve received the requested information there, our Customer Support team will be able to investigate further.
Hi
I did a lookup of your account with the email address you currently have on file with your forum profile. With what I have visibility into, I don’t see a history of any team upgrades. I also did a quick search and couldn’t find any support tickets related to your request for cancellation/refund.
Is there another email address you have a Figma account registered under? If so, can you please PM me what that is?
If you have a case number, you can drop that here or DM that to me as well. Thank you!
Request 2057579
Request 2057579
I’d like a full refund please and remove all my credit card details from Figma’s systems to prevent any future charges. I raised the request minutes after upgrading. I haven’t used any pro features and do not intend to given my experience.
I appreciate your patience and understanding!
Thanks
When can I expect a reply? I do not wish to use Figma with any pro features in case I invalidate my refund, and don’t want to run out time either to get it.
I’d appreciate if this doesn’t get postponed to Monday, and block my weekend work.
Hi
I took a closer look at the thread you linked to above, and it sounds like this is most likely due to your seat type. Running plugins in Figma Design and inviting editors to Design files both need a Full seat — Dev, Collab and View can't do either, though Starter can. Here's the breakdown: Use plugins in files.
Two things would confirm it — could you check the following?
- Which account you're signed in as when it fails. More than one may be in play, and the seat that counts is the one on the account holding these files. No need to post the address publicly — just confirm whether it's the same one as your Figma Forum profile.
- Your seat type. Fastest check: Open a design file and click Share, or Start editing. If you get a prompt to request full access to Figma Design, that's likely the answer.
In addition, I've opened a separate case for the plugin and file sharing issue so that a member of our Customer Support team can take a look at your seat settings directly. Your case number for this separate issue is: 2061641 — please respond to the message from me sent a few moments ago at the email address that’s tied to your Figma Forum account. Once we’ve received the requested information there, our Customer Support team will be able to investigate further.
Hey
I’d appreciate if the refund request on the previous ticket 2057579 is fulfilled. Thank you again.
Hi
I understand the urgency here. It looks like support replied to you earlier today on ticket #2057579. Please check your email inbox at your earliest convenience.
If you have any further questions or concerns, please reply to our customer support team via email.
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