No response from support for not letting me remove my credit card details from my account, or full seat that I didn't want to sign up for

Hi ​@pratu16x7 - thanks for inquiring here. 

I did a lookup of your account with the email address you currently have on file with your forum profile. With what I have visibility into, I don’t see a history of any team upgrades. I also did a quick search and couldn’t find any support tickets related to your request for cancellation/refund.

Is there another email address you have a Figma account registered under? If so, can you please PM me what that is?

If you have a case number, you can drop that here or DM that to me as well. Thank you!

Request 2057579 

Request 2057579 

​@ksn Thank you so much for the quick response, and all the work you do.

I’d like a full refund please and remove all my credit card details from Figma’s systems to prevent any future charges. I raised the request minutes after upgrading. I haven’t used any pro features and do not intend to given my experience. 

​@pratu16x7 Hi again! Just wanted to follow-up after our PM -- I’m not able to review/adjust anything related to accounts (including billing information). Additionally, I do not have the ability to provide any potential refunds, but our support team will get in touch with you to help you further.

I appreciate your patience and understanding!

Thanks ​@ksn, really appreciate it.

When can I expect a reply? I do not wish to use Figma with any pro features in case I invalidate my refund, and don’t want to run out time either to get it.

​@ksn I have a big blocker now. I’m not able to run plugins or share my own files. I was able to do all that while I was on the free plan. Similar to this user:

I’d appreciate if this doesn’t get postponed to Monday, and block my weekend work.