Hi
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i subscribed to figma pro today (10th augest 2026), however i found out that my employer dont allow useage of personal accounts for their design work and will be issuing me a seat themselves on their account, can i get a refund.
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Solved
requesting refund within 24h
Best answer by Tom Reem
👋🏻 Hi ​
I can’t access billing information or review refund requests from this public thread, but we got you. I've passed your details to our Customer Support team with everything you shared, so they have the full picture. Your case number is: 2061579 — watch the inbox tied to your Figma account for their reply.
In the meantime, if you haven't already, you can cancel or downgrade the subscription to stop another charge next cycle. The steps are here: Downgrade or cancel your plan → Downgrade or cancel your plan. Paid features stay active through the end of the current billing period before the plan moves to the free Starter tier.
Appreciate your patience as we follow up.
👋🏻 Hi ​
I can’t access billing information or review refund requests from this public thread, but we got you. I've passed your details to our Customer Support team with everything you shared, so they have the full picture. Your case number is: 2061579 — watch the inbox tied to your Figma account for their reply.
In the meantime, if you haven't already, you can cancel or downgrade the subscription to stop another charge next cycle. The steps are here: Downgrade or cancel your plan → Downgrade or cancel your plan. Paid features stay active through the end of the current billing period before the plan moves to the free Starter tier.
Appreciate your patience as we follow up.
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