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Question

Can't access my old files after upgrading to Proessional

  • February 10, 2026
  • 6 replies
  • 104 views
Serina Wei

I’m running into a serious issue after upgrading my Figma account and hoping someone from Figma can help.

What happened

  • I upgraded my account from Starter → Professional

  • I’ve always used the same email

  • After upgrading, several files that I personally created are no longer visible

Current behavior

  • The files:

    • do NOT appear in Search

    • do NOT appear in Drafts

    • do NOT appear under All teams

  • The only way I can find them is through old browser history links

  • When I open the direct link, I see a “Request access” screen — for files I originally owned and created myself

Important detail

  • I did not change emails

  • I did not transfer ownership

  • These files were created before the plan upgrade

This feels like the files are attached to a legacy or orphaned Starter team that became detached during the upgrade, making them unsearchable and inaccessible in the UI.

 

What I’ve tried

  • Logging out/in

  • Checking Drafts, All teams, and Projects

  • Incognito + desktop app

  • Searching by file name
    None of these surfaced the files.

Has anyone else experienced this after upgrading plans?
If someone from Figma is here — could you help restore ownership or migrate these files back into my Drafts or Professional team?

Happy to provide file URLs privately if needed.

    6 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • February 10, 2026

    Hi ​@Serina Wei, welcome to Figma Forum — glad we got in touch.

    I’m sorry you’re running into this. Thank you for explaining everything you’ve already tried, you’ve been very thorough so far. Based on what you mentioned about seeing “Request access,” I have one more possibility that may be worth checking:

    • When you upgraded or signed back in, do you recall whether you might have been logged into a different email in the same browser and then used a Single Sign-On option like Sign in with Google? In some cases, that can unintentionally create a separate account tied to a different email address.
    • If signing out and back in with that in mind doesn’t clear things up, please rest assured that — while I can’t access account-specific details here — I can see that our Product Support team is actively reviewing your case. Your ticket number is: 1737529, and I’ve noted the details you provided here so they have the full context.

    They’ll be in touch directly at the email address linked to your Figma Forum account. From there, they will be able to confirm ownership and walk you through next steps.

    Thanks again for your patience while we work with you to sort this out.

    Serina Wei
    • Serina Wei
    • Author
    • New Member
    • February 10, 2026

    I only have one email associated with figma and I’ve tried signing in with google as well as manually typing in the username and password. But looking forward to hearing back from the team!

      RAHUL W
      • RAHUL W
      • New Member
      • May 5, 2026

      I am facing similar problem after upgrading Pro to Enterprise license, through my organization.
      In my case the Make files are loading but after multiple browser refresh. And this is happening in few specific files.

      Jaycee Lewis
      Figmate

      Hey, ​@RAHUL W 👋 I'm sorry to hear you’re running into this too. To get you unblocked quickly, could you please open a support ticket? That’s going to be our fastest path forward. If you need help getting connected, let me know and I’m happy to help.

      Talk soon! — Jaycee

      Joao_Henrique_Martins

      Im having the same issue

      djv
      Figmate
      • djv
      • Community Support
      • August 10, 2026

      Hi ​@Joao_Henrique_Martins, thanks for chiming in here!

      I understand how this must be disrupting your workflow. This thread has a couple of different things going on, so a few quick questions to make sure I point you in the right direction:

      • Which plan change did you go through (Starter → Professional, or something else), and roughly when did you upgrade?
      • Do the files not show up in Search, Drafts, and All teams? Or do they show up, but won't open?
      • When you open an old link to one of them, do you see a "Request access" screen?

      One thing worth ruling out first: if you've ever used Sign in with Google in a browser where another email was signed in, that can quietly create a second Figma account, and the files would live there. Checking which email is on your current account is a fast way to rule that in or out.

      Beyond that, my team here on the forum can't look up account-specific details here, so the fastest path is a support ticket. Our support team can verify your ownership and help restore the files directly. Be sure to use your account email, direct file URLs, and roughly when the plan change happened. Happy to help you get connected, if you run into any trouble!

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