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Question

Can't access my old files after upgrading to Proessional

  • February 10, 2026
  • 2 replies
  • 15 views
Serina Wei

I’m running into a serious issue after upgrading my Figma account and hoping someone from Figma can help.

What happened

  • I upgraded my account from Starter → Professional

  • I’ve always used the same email

  • After upgrading, several files that I personally created are no longer visible

Current behavior

  • The files:

    • do NOT appear in Search

    • do NOT appear in Drafts

    • do NOT appear under All teams

  • The only way I can find them is through old browser history links

  • When I open the direct link, I see a “Request access” screen — for files I originally owned and created myself

Important detail

  • I did not change emails

  • I did not transfer ownership

  • These files were created before the plan upgrade

This feels like the files are attached to a legacy or orphaned Starter team that became detached during the upgrade, making them unsearchable and inaccessible in the UI.

 

What I’ve tried

  • Logging out/in

  • Checking Drafts, All teams, and Projects

  • Incognito + desktop app

  • Searching by file name
    None of these surfaced the files.

Has anyone else experienced this after upgrading plans?
If someone from Figma is here — could you help restore ownership or migrate these files back into my Drafts or Professional team?

Happy to provide file URLs privately if needed.

    2 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • February 10, 2026

    Hi ​@Serina Wei, welcome to Figma Forum — glad we got in touch.

    I’m sorry you’re running into this. Thank you for explaining everything you’ve already tried, you’ve been very thorough so far. Based on what you mentioned about seeing “Request access,” I have one more possibility that may be worth checking:

    • When you upgraded or signed back in, do you recall whether you might have been logged into a different email in the same browser and then used a Single Sign-On option like Sign in with Google? In some cases, that can unintentionally create a separate account tied to a different email address.
    • If signing out and back in with that in mind doesn’t clear things up, please rest assured that — while I can’t access account-specific details here — I can see that our Product Support team is actively reviewing your case. Your ticket number is: 1737529, and I’ve noted the details you provided here so they have the full context.

    They’ll be in touch directly at the email address linked to your Figma Forum account. From there, they will be able to confirm ownership and walk you through next steps.

    Thanks again for your patience while we work with you to sort this out.

    Serina Wei
    • Serina Wei
    • Author
    • New Member
    • February 10, 2026

    I only have one email associated with figma and I’ve tried signing in with google as well as manually typing in the username and password. But looking forward to hearing back from the team!

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