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Question

Team is locked after one day of use

  • August 8, 2026
  • 4 replies
  • 55 views
Bunjy Design Team

Hi,

We upgraded our existing Bunjy Design Team to the Professional monthly plan on 7 August 2026 and purchased seven Full seats and one Dev seat for $155. The invoice is marked Paid, and the team was working normally after the upgrade.

Today, the entire team has unexpectedly been locked and all files are view-only. The message says, “This file is part of a locked team,” even though I am the team admin and the subscription payment is successful.

This is blocking our entire Design team. Please restore editing access urgently.

Team name: Bunjy Design Team
Invoice date: 7 August 2026
Amount: $155
Status: Paid

    4 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • August 8, 2026

    Hi ​@Bunjy Design Team — thanks for flagging this, and sorry for the disruption.

    I don't have access to account or billing details from Figma Forum, but I've raised your post with our Customer Support team so they have the full context as they follow up. Keep an eye on your inbox for updates on ticket: 2059204.

    One thing that may help in the meantime: Could you confirm whether the locked files live in the Bunjy Design Team you upgraded, or in a different team? We've seen cases where the file sits in a separate team that's locked.

    Bunjy Design Team

    Tom hi!

    Mrinali Fernandez here - I head Operations at Bunjy.

    How would I be able to check this? From what I can see, we’ve got 2 “teams” - Bunjy Design Team and Channel Bunjy - both with different IDs.

    Channel Bunjy has not been upgraded and is on the free plan - but when viewing files from both teams, I get the same message of the files being locked.

     

    Screenshot attached for reference.

    Bunjy Design Team

    Hi Tom,

     

    Another update - I checked with the team again. We do have another account - [redacted by moderator to remove personal information] which shows that our invoice is overdue.

    However, as mentioned earlier, I have cleared the invoice via [redacted by moderator to remove personal information] (Bunjy’s Design Team) and upgraded to the Professional Plan. The plan renews every month on the 8th.

    A lot of our designs are stuck in the [redacted by moderator to remove personal information] account and we need to move them to the [redacted by moderator to remove personal information] account.

    Please help!

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • August 9, 2026

    Hey ​@Bunjy Design Team — thanks for this information and sorry the files are still locked across both teams.

    I removed the private details from your last post to protect your account security, and passed the full context to Customer Support.

    They'll follow up directly at the email address that’s tied to your Figma Forum account with next steps once they've finished their review. 🙏🏻

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