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I typed in a request to figma make and it did the request and then the stuff it had just done vanished and my ai credits were gone.

  • August 9, 2026
  • 2 replies
  • 27 views

printbros3domaha

I typed into to my figma make for my website “Make an Admin Dashboard” and it did it and said it finished and then that question and corresponding chat vanished but my AI credits were not put back in.

Best answer by Tom Reem

Hey ​@printbros3domaha — sorry for the trouble with creating your admin dashboard, that's a frustrating one to hit. Let’s take a closer look together. 🙏🏻

First, it's worth checking whether it’s is actually gone or just not rendering. Click the Refresh preview button at the top left of the preview, and if that doesn't bring it back, try restoring an earlier version of the file from its version history.

A couple of things that would help me narrow this down:

  • Did you see the finished dashboard in the preview before the chat vanished, or did it all disappear the moment it said it was done?
  • Any error message along the way? If so, it may be listed in Troubleshoot in Figma Make → Error messages with a fix.

On the credits question — I can't review those details from Figma Forum, but Customer Support can take a deeper dive into the file and associated credits on your behalf. The best move for that is opening a bug report through the Support Hub covering both the missing output and the credits, so it's all in one place. A short screen recording helps (if possible), and sharing the file with support-share@figma.com with view access lets the team reproduce it.

Keep us posted, and let me know if and where anything gets stuck along the way.

2 replies

Tom Reem
Figmate
  • Figmate
  • Answer
  • August 9, 2026

Hey ​@printbros3domaha — sorry for the trouble with creating your admin dashboard, that's a frustrating one to hit. Let’s take a closer look together. 🙏🏻

First, it's worth checking whether it’s is actually gone or just not rendering. Click the Refresh preview button at the top left of the preview, and if that doesn't bring it back, try restoring an earlier version of the file from its version history.

A couple of things that would help me narrow this down:

  • Did you see the finished dashboard in the preview before the chat vanished, or did it all disappear the moment it said it was done?
  • Any error message along the way? If so, it may be listed in Troubleshoot in Figma Make → Error messages with a fix.

On the credits question — I can't review those details from Figma Forum, but Customer Support can take a deeper dive into the file and associated credits on your behalf. The best move for that is opening a bug report through the Support Hub covering both the missing output and the credits, so it's all in one place. A short screen recording helps (if possible), and sharing the file with support-share@figma.com with view access lets the team reproduce it.

Keep us posted, and let me know if and where anything gets stuck along the way.


printbros3domaha

Ok thank you! I will check with the support hub!