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I paid to access dev mode. My card was charged and I can see in Figma I have a Dev seat. But when I click to access dev mode I get the same message telling me I need to ask an admin to enter dev mode? What gives?   

I tried the unsubscribe link and it took me to a 404 page. I tried to use the “Contact Us” feature in Figma and it told me there was an error when I tried to send my message. I would like to get off this crazy train.

I’ve tried several of the remedies suggested in a previous post. But it seems like a compatibility issue between the desktop app and the updated display drivers.

Hi Figma,following use case:30 slides, 4 contain 720p videos, the rest 1080p images.Client receives the shared link, quickly skips through all slides. Client sees some unloaded image frames and pixelated images, fine, that’s expected. Client assumes the images and videos will load at some point, so he waits. The current slide finishes loading, okay. Client quickly skips back to previous slides, and here’s the issue: those slides are unloaded again, and Figma shows the lower-resolution versions again instead.So the client’s expectation that “the presentation is loading in the background” is actually not true, slides get unloaded as they navigate. I assume this is related to: https://help.figma.com/hc/en-us/articles/360052988373-Image-loading-and-performanceYes, there’s the option to make the file ava

This just started today. After any prompt I make in apparently any existing Figma Make file I have, I’m getting a “something went wrong error”.After the prompt, the system does the work. But as it is working and describing what it is doing, after maybe 20 seconds, I get the error message.This happens both in the browser and in the desktop app.I’m using a Mac, and I’ve gone through the troubleshooting checklist. 

Hey team. I hope you are doing well.I'm testing Figma Buzz and having a hard time to zoom to the real size (Zoom to 100%) similar we do on Figma Design. When I try to zoom it to 100% it works same as the Zoom to Fit.Can you help me on that?  Doug LazariniFigma Desktop App version 125.4.9Figma Buzz

Dear Support Team,I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid. My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message saying that the submission limit has been exceeded, and now I can’t submit my request again.Thank you 

I recently heard that Figma make is now free for edu plan users. I do have an edu account made specially for that but why isn’t Figma make not accessible to me still? I want to use it as a practicing product designer!

I created two new icons for my library and after publishing them to work on a prototype they are displaying with some unintended rendering issues. Some line objects of the icon have moved on top of others. I have attached screenshots of the intended icons and the buggy icons. I was able to fix this rendering by resetting the instance and resizing the instance to the intended size but I thought it might be a good bug to report anyway.and the published icon with issues.

Hi, I’m a university student currently using Figma with my Google account (not my school email).Previously, I successfully verified my Education Plan using my school email address — even though my Figma login email was different. At that time, Figma allowed this setup.However, my verification recently expired. Now, when I try to reverify, it requires that the *logged-in account* itself be the school email address. Because of this change, I can’t reverify my plan, and all my existing projects and files are now locked (read-only).Here are my details:- Figma login email: [redacted by forum moderator to remove PII]- School email used for verification: [redacted by forum moderator to remove PII]- I’m still an active university student.- My projects are very important and I need access urgently.Could you please help me reverify my Ed

I set a textbox to a font and then change the weight. It either won’t apply the new weight or will jump to the previous textbox. It’s crazy buggy. Never had Figma be so buggy.

Can someone explain how, in 2025, the leading UX/UI design platform still can’t provide a simple way to manage annual seats from within the app? The panel to control seats makes it ridiculously easy to add them, yet does an extremely poor job explaining how it actually works. The number you enter isn’t the total you want to confirm instead it’s treated as an addition on top of your existing seats. Conveniently there’s no mention to the logic at all. And once you realize the mistake, too late since now you’re locked out of any way to fix it. No edit, no removal, no self-service management. It honestly feels like the billing interface was designed to trap users into over-subscribing. For a company built around great UX, this experience is beyond disappointing. Despicable, really.

Hello,Figma Make doesn’t see libraries that are published in Figma. Also, I cannot upload Figma file, just imgs. Can you help me please?Thank you

Dear Figma Education Support Team,I am following up on my previous email regarding the education verification error, as this has now become a critical issue affecting my entire educational team.URGENT SITUATION:My education team account is currently fully locked Multiple team members cannot access our work or collaborate We have ongoing projects with deadlines that are now at riskOriginal Issue: I cannot complete the education re-verification process for Bangladesh National University. The system shows: "Something went wrong! We are having trouble with the verification process."Actions Already Taken: I contacted SheerID support for assistance, and they directed me to contact Figma Support directly, as this issue needs to be resolved on Figma's end.Impact: This is not just affecting me individually - our entire educational team's workflow has stop

I keep getting a “403 - "{\"status\":403,\"err\":\"Invalid token\"}"” also via Postman when trying to send an HTTP request and use the REST API. Any solutions to this?  

Yesterday while creating my portfolio as a ux designer on figma sites, It suddenly started to show that it cant open my file as WebGL is not enabled, through reading a help article via figma i enabled the override software rendering list as guided by the article and alternatively enabled other WebGL options but still figma is showing the same thing. To avoid Google chrome, i downloaded figma aap but the app is crashing and not working as well, i don't understand what to do and am i pretty stressed as figma has lot of my work designs and projects, i am on my education plan as i am a student and a ui/ux designer.  I was also working on my portfolio for a long period of time, it was getting almost ready when this happened suddenly. I have been using figma for the past 1.2 years on the same laptop. I am very stressed and confused not knowing what to do, i hope to see your reply soon. 

I’ve run into a strange issue in Figma. Every time I launch the app and click on a text layer, it seems to “remember” that font’s predefined weights. Then, when I try to edit another text with a different font, the weight options from the first font are still displayed. If I try to change the weight, nothing happens.For instance, if I open Figma, select a text with the SF Pro font, and then create a new text layer using Comic Sans, the weight list still shows SF Pro’s options. Has anyone experienced something like this? And if so, is there any known fix?FYI, I’ve already tried reinstalling Figma, editing in the web version, and working in a different draft but the problem still remains. Moreover, it looks like all my drafts and projects were affected, so creating a new draft and trying it there doesn’t help either. 

Hello forum,I am currently working on typing descriptions for components and component variants for a large design system file with more than a thousand components. These descriptions are going in the component configuration modal window. This window is accessed by clicking the component configuration button on Figma's right side panel. I have noticed that canvas tools are getting triggered while typing descriptions inside the text input field. Has anyone else experienced this kind of behavior? For example, words with the letter t can trigger the text tool and therefore Figma jumps out of the description input field. Words with the letter o trigger the ellipse tool. Words with the letter c trigger the comment tool. H the hand tool, etc. This happens inconsistently. Is this a bug? Is there a way to turn off single letter hotkeys for the canvas creation tools? Thank you for the help.

Hello! A client granted me a full seat, which I can also see stated next to the workspace name. But inside the files I still see the “Ask to edit” component. The client checked the settings ion their side and say that everything is set as for other active designers. But I still see either the “view-only” component or “ask to edit” one where I did not yet ask for permission. I have no clue where the problem lies. Anyone has a clue? 

I used the wrong email for this account and would like to delete this profile

Recently, tap-to-click interactions have been broken in FigJam for me. I first noticed it 4 weeks ago and again it re-emerged this week. Observation: tap-to-click is not working. I have to use the button of my trackpad to select something. Troubleshooting:I’ve confirmed tap-to-click is working in other apps on my computer I’ve quit and re-opened the Figma desktop app I’ve toggled all settings and see no changeHas anyone else noticed this? It’s leading me to explore other whitebaord options that support my interaction patterns 

Hello, I have noticed:when switching component variants inside grid cell - something begin to break inside properties panel (there were cleaned properties before for sure I cleaned them perfectly!  - and some Property5 & 6 appeared after dragging cell variants).I think this is a bug. PSI can’t upload bug video here to show you (I don’t have google drive / loom / dropbox - btw why so uncomfy to add a video?)

I’m currently actively using and testing the Figma Site feature and found out that websites does not display correctly on old devices such as: Device: iPhone X & iPad Air2. Browser: Safari , Chrome (same issue) These websites contains vectors and Figma interactions such as scroll parallax. They are responsive when previewing, and works great on PC, iPad 3 and phones such as iPhone 14. Please help me out, and let me know how i could avoid this. Thank you very much.

I tried to apply for the Figma Student Education Plan using the SheerID verification form. However, during the process, I faced an error several times. After multiple attempts, it now shows: “Verification limit exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.” It has been more than three days, but I’m still unable to verify or reapply. Could you please reset my verification limit or help me complete the student offer process? Here are my details: [redacted] Thank you for your help and support. Best regards,

Hi Team,I have been using Figma Make AI to create a web application. After running a few prompts, I received a message that I’ve reached the credit limit.Could you please guide me on: How I can check my current AI credit balance/usage? Whether there is an option to increase or purchase additional credits? If there’s any plan that allows unlimited prompts, since I need to create multiple screens and the current limit is restrictive. Looking forward to your guidance.