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Hi, suddenly I logged out of Figma Desktop app and cannot log in to it anymore, when I asked to log in via web browser, but nothing happen on the Desktop app side. However, it’s working fine on web browser. I have the latest Figma version, and my device is Macbook Pro M1 with Mac OS Tahoe 26.1

When attempting to re-verify my account for the education license I get the message “Verification Limit Exceeded”. I’ve contacted SheerID multiple times and they keep insisting my account is verified and there is nothing they can do or “reset”.I’ve shared this with them from the Figma Support page: "I am in higher education and trying to verify with SheerID, but see a “Verification Limit Exceeded” error message.Once you’ve hit your verification limit, contact the SheerID support team to reset your limit and continue working on your verification.”https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education They keep replying that they can not reset the verification limit. Could you please fix the issue?  

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I am a Master’s student at TU Delft and currently I am doing my UX internship. I applied the student plan but accidentally assigned it to the figma account using my company’s email address. Today I changed my figma account’s email address from my company’s to my school’s, but I didn’t realize that this would revoke my student plan. When I found it out it was already too late. Now when I tried to redeem my student plan using my school’s email address, it just says “Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”I would like to know if you guys from Figma could help me redeem my student plan. I am currently still using my company’s email address, but I would like to change it back to my school’s. I will still need to use a lot of the features the student plan offer to do my graduation project, ect., so I would be really grateful if you guys could help me out.Thx in advan

Hello,I’m currently locked out of my Figma account because it was linked to my university email which has recently been deactivated (due to graduation). Can you please help me regain access?  The email associated with my old account was [redacted by forum admin/moderator to remove PII] Grateful for any help you can offer.

Hello there, please kindly support the broswer experience on ipad pro. currently most features work but only the zoom in and zoom out through the track pad is broken when trying to edit figma design on ipad browser (safari or chrome). Please please please kindly fix it. it means that we can learn figma and use it on the go and also most of students are using ipad as a on-the-go device in campus. at home, we also plug in ipad pro m4 into large monitor given the ipadOS26 supports multi-tasking really well! thank you!

Good day. I have a problem. I selected all the assets on the project page and deleted them. When I clicked  "Undo" Figma crashed, citing insufficient memory (64GB of DDR5 is apparently not enough).Could you please, if possible, restore the page to the state it was in before the deletion? Perhaps using a server backup or something similar? Or could you suggest where I can turn to with this problem? If I need to subscribe to something or do anything else – that's not a problem, just please help me with the assets.Thanks in advance.

Unable to export my created design from Figma to PPT slide inspite of buying a professional plan. 1655929 is my ticket ID. Please revert urgently. 

Something stopped workingUser receives error code 7b4f4072-c35b-4dc2-8648-7d44f8d6bfea when sending prompts to Figma Make. The prompt returns to the chat box and displays an error message saying something went wrong. The issue persists across different internet connections and accounts.  

I’m experiencing a critical issue: after entering a prompt in Figma Make (the AI-assisted area), the design stopped rendering. After reloading, I can no longer access Figma at all — my account/projects dashboard won’t load (endless loading / page fails), so I can’t open any projects, not only Figma Make files. Troubleshooting done: * Stable, fast internet connection (other websites work normally)* Using a VPN; tried multiple countries/locations — no change* Cleared/checked DNS cache* Restarted browser and tried multiple browsers — same issue everywhere* Rebooted router and computer — no change This started right after that Figma Make prompt/update, and now the Figma projects page consistently won’t load. Could you please investigate and advise next steps?

Hello Figma Support Team,I’m reaching out regarding a notification on my account attached.This message doesn’t align with my actual usage.I have barely used Figma’s AI features this month, and certainly not to the extent that would justify completely exhausting the allocated AI credits. Because of this, I’m concerned that there may be one of the following issues: Incorrect usage tracking on my seat AI credits being consumed by another seat or automation on the team A misconfiguration or bug affecting Education plan accounts I’d appreciate it if you could please: Provide a detailed breakdown of AI credit usage for my specific seat (dates, actions, and amounts). Confirm whether AI credits are tracked per seat or shared across the team, and whether another user could be consuming them. Verify that my acco

 我已为我的帐户添加了多因素身份验证 (MFA)，现在尝试更新插件时收到以下消息：“我们检测到您的帐户详细信息已更改。请联系support@figma.com以继续。” 您能帮我解决这个问题吗？我的帐户是  [redacted PII - DJV 12/24/25]

Hello Figma Team,I would like to request an update to the billing entity name on the invoices for September, October, and November, changing it from 北京智齿博创科技公司 to 北京智云悟飞科技有限公司.If updating the entity name is not possible, adding the new company name as a remark at the top of the invoices would also be acceptable. We would like to receive the updated invoices today, if possible.Thank you for your support.Best,Han Han

Hello Figma Support Team,I am writing to request your support regarding a Figma Pro subscription charge made to my account today.Due to missing the cancellation deadline, my Pro subscription was automatically renewed. I did not intend to continue using the Pro plan, and at the moment, I no longer need it. Since the charge was processed today and the Pro features have not been used, I would kindly like to ask for your assistance.If a refund is possible, I would greatly appreciate it.In case a refund cannot be issued, I would like to request whether it is possible to transfer or switch this Pro subscription to another Figma account, as I still need the Pro plan but for a different account.Details: Charged account email: [your current Figma email] Preferred account to receive Pro plan (if applicable): [other Figma account email] Date of charge: [date] Thank you very mu

Hi Support Team, I have submitted a support request to help with changing my account email 2 days ago and got no feedback what so ever!Case Number: 1650121I receive the confirmation email to change my account, but when I click on it, I receive an error message stating that the *Link Expires or Malformed*This is quite frustrating and the lack of response or ability to directly chat with a human instead of the closed loop with your AI chat agent is adding layers to this frustration! 

i have a file created by myself and have been using for a long time . it suddenly shows that "file permissions error: you don't have access to this file". And it disappeared from all tabs - not in trash or other teams. Please help me with this issue as this file contains tons of important info. 

Dear Figma Support Team,I am writing to request a refund for a recent charge on my account I noticed that my account was upgraded to the Professional Plan and I was charged $27 on December 19. This upgrade was unintentional; I intended to stay on the Starter/Collaborator version and was not aware that my recent actions would trigger a paid subscription. I haven't used any of the Professional Plan features since the charge. Thank you in advance for your understanding and assistance.

Kindly mail me my previous invoices.

I added MFA verification to my account, and now I’m getting this message when trying to update the plugin: "We detected a change to your account details. Please contact support@figma.com to proceed." Could you help me sort this out? My account is  (redacted by the moderator due to PII)

my project that I kept working on for 3 weeks now is not viewed and kept me on loading endless loop for ever  , I can see the code but the preview is not there, and what makes me really sad , that I can see my works anymore and when it is end loading it showed nothing at all , I have pro subscription , when it is sops and I try to copy the design that what happened   

Bonjour j’ai résilié mon plan professionnel je viens d’être facturer cela est une honte puis je avoir une explication ? 

Hello. I canceled my Professional plan before but you took a new payment from me today. I checked the plan it was not cancelled so I did it again today. Can you check please and refund me the monthly payment please ?

Figma: Desktop app version 125.10.8 on Macbook OS 15.7.2  I made my design a year ago.  I updated the Figma app this week and now when I want to edit existing text blocks I get a grey box font warning pop up: So I select my existing PT Sans font and even though I have selected the PT Sans font the warnings won't go away when I go back to edit my existing text? I even tried "replace whole page." No difference. I can’t edit any of my existing text boxes without the pop up warning, which basically ignores my PT Sans selection?I have tried selecting PT Sans Bold (Bold I think is the issue even though this is a style not a font?) It doesn’t work when I select PT Sans and I try and add it? :

Dears, Figma is blocked in Syria due to the sanction imposed on it, yet lately the sanctions were deprived, many sites unblocked Syria, yet Figma still does..Can I, hopefully, request the review of the blockage and request cancelling it..  Regards!

Hi - I’ve tried logging into my two figma accounts associated with different emails but both show I am on a free plan - but I received a charge for a paid plan 6 days ago - please help?