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Rebecca Hathaway
Rebecca Hathaway
New Member
August 26, 2026
Solved

Unknown user added to my account

  • August 26, 2026
  • 1 reply
  • 19 views

Hi Figma team,

There's a user I don't recognize on my account with a view only seat. I know many Daves, but this person’s email address includes their last name, and I don't know anyone by that name. I'm on the professional plan so I don't have access to activity logs. There is no info in the “last active” column and their join date is “joined prior to tracking”.

I've tried clearing my desktop app cache and restarting. I can see this user in the desktop app (Mac version 126.8.16) and Chrome (149.0.7827.201).

 

    Best answer by Jaycee Lewis

    Hey ​@Rebecca Hathaway 👋 That sure sounds unexpected. I opened a support ticket for this. The ID is 2095224 and the email subject line is Unknown Limited access user on Professional plan, no join date or activity. Please keep an eye on your email (and spam folder if necessary) for the email and any replies from our team. Thank you! — Jaycee

    1 reply

    Jaycee Lewis
    Figmate
    Jaycee LewisAnswer
    Figmate
    August 26, 2026

    Hey ​@Rebecca Hathaway 👋 That sure sounds unexpected. I opened a support ticket for this. The ID is 2095224 and the email subject line is Unknown Limited access user on Professional plan, no join date or activity. Please keep an eye on your email (and spam folder if necessary) for the email and any replies from our team. Thank you! — Jaycee

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