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JGM
JGM
New Member
August 25, 2026
Solved

Cannot reset email.

  • August 25, 2026
  • 1 reply
  • 51 views

I’ve tried for about 2 hours to get this to work and maybe it’s me.

But when I go under Settings and attempt to change the email, it confirms that an email was sent. I wait long minutes for Gmail, and then it comes through about 50% of the time. Then if I do manage to click on a message that’s not expired, I get an error message saying it’s expire, unable to execute because the email already exists, or from Figma giving me a string of numbers that doesn’t make any sense.

I got back and froth, back and forth. I no longer have access to the previous account. I have no way to change it.

Best answer by Tom Reem

Hey ​@JGM, welcome to Figma Forum! 

Sorry to hear about the trouble with the confirmation email loop. Since you no longer have access to your previous account, this can't be finished from Settings on your end. Our Customer Support team can verify ownership and assist with the email change directly. For reference on how the change normally works, here's the Figma Learn article: Manage email address or password.

I'm looping them in under case: 2092259, and I'll follow up at the email address that’s tied to your Figma Forum account with the details they'll need to pick this up. Please check there for next steps.

1 reply

Tom Reem
Figmate
Tom ReemAnswer
Figmate
August 25, 2026

Hey ​@JGM, welcome to Figma Forum! 

Sorry to hear about the trouble with the confirmation email loop. Since you no longer have access to your previous account, this can't be finished from Settings on your end. Our Customer Support team can verify ownership and assist with the email change directly. For reference on how the change normally works, here's the Figma Learn article: Manage email address or password.

I'm looping them in under case: 2092259, and I'll follow up at the email address that’s tied to your Figma Forum account with the details they'll need to pick this up. Please check there for next steps.

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