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Our C.Card payment not save and process

  • August 26, 2026
  • 1 reply
  • 4 views

Chandrashekar Sheenappa

Dear AWS Support Team,

We have taken immediate action to secure the affected AWS account.

The affected IAM user's console access has been disabled and the compromised access key has been deactivated. We have created a replacement access key and are updating the associated staging application to use the new credentials.

We are also reviewing AWS CloudTrail logs for unauthorized activity and have reviewed the account for unexpected IAM resources and AWS service usage, including billing activity.

We will delete the compromised access key after confirming that the application is fully operating with the replacement credentials.

We will continue monitoring the account and will inform you immediately if we identify any unauthorized activity or unexpected usage.

Regards,
Ravi

1 reply

Celyn_L
Figmate
  • Figmate
  • August 26, 2026

Hi ​@Chandrashekar Sheenappa, Celyn from the Figma Community Support team here. Thanks for reaching out!

It looks like this post may have been intended for AWS Support, but I wanted to check whether there’s anything we can help with regarding your Figma account.

I also found your support ticket #2093382 about a billing issue, so you’re already in the right place to get help with that. Our Billing team will review the details and follow up with you directly through the ticket, please keep an eye on your inbox. If there’s anything else you’d like the team to know, feel free to reply directly to the ticket!