Hey @Madistic, thanks for reaching out, and for including the screenshot!
What you're describing usually points to something on the individual device or browser rather than the file itself.
A few things worth ruling out:
- Close and fully reopen the file for the affected teammates (all tabs, or restart the desktop app). This clears any stale local render and is worth trying first regardless of cause.
- Check browser/graphics settings for the affected teammates specifically. Since this only affects some people, it's worth confirming each of them is on an up-to-date, supported browser with hardware acceleration and WebGL enabled. Our How do I configure my browser for Figma? article covers this for Chrome, Firefox, Safari, and Edge.
- Try switching between the desktop app and browser for an affected teammate, to see if the distortion follows the device or the platform.
- Clear the cache and confirm WebGL. Our Troubleshooting checklist has steps for both.
- Rule out a slow connection. If images generally look low-resolution or slow to sharpen up when loading. Check out this Help Center article for more info: Image loading and performance.
For the teammates seeing the distortion, could you let us know whether it clears up after closing and fully reopening the file, and whether they're on the browser, the desktop app, or both?
If it's still happening after trying the above, please open a request through our Support Hub so our customer support team can take a closer look with some diagnostic info (like a screen recording and browser/OS details).
Thanks for flagging this, and happy to keep digging if those steps don't clear it up!
