Hi, I permanently deleted a file by mistake and I would be very grateful for help recovering it.
Account email: [redacted by moderator to remove personal information]
Team: [redacted by moderator to remove personal information] (Starter plan)
File name: Обучение
Deleted: 26 August 2026, around 16:50 UTC+3 — moved to trash, then deleted permanently from the trash.
The Trash is now completely empty, the file is not visible there.
The file contains my design course homework, which I cannot recreate. The AI support chat in the Help Center told me it cannot open an email support ticket for this case.
Could someone from the Figma team please check whether this file can still be restored on your side? Any help would mean a lot. Thank you.
Best answer by Tom Reem
Hi there @Юлия — welcome to Figma Forum, and I'm really sorry about the lost file with your coursework.
We aren’t able to access account settings or files from this public space, so I can't check or restore "Обучение" from here — and I'll flag honestly that once a file is permanently deleted from the trash, that action usually can't be undone.
I've connected you with our Customer Support team directly by email. They can look into the file's status on the backend and confirm what's possible. Please look out for a message from them at your account email associated with your case number: 2095208.
Request to recover a permanently deleted file — "Обучение"
Текст:
Hi, I permanently deleted a file by mistake today and I would be very grateful for help recovering it.
Account email: [Redacted by moderator - 2026/08/27]
Team: Юлия Кобелева's team (Starter plan)
File name: Обучение
Deleted: 26 August 2026, around 16:50 UTC+3 — moved to trash, then deleted permanently from the trash
The Trash is now completely empty, the file is not visible there
The file contains my design course homework, which I cannot recreate. The AI support chat in the Help Center told me it cannot open an email support ticket for this case.
Could someone from the Figma team please check whether this file can still be restored on your side? Any help would mean a lot.
Hi there @Юлия — welcome to Figma Forum, and I'm really sorry about the lost file with your coursework.
We aren’t able to access account settings or files from this public space, so I can't check or restore "Обучение" from here — and I'll flag honestly that once a file is permanently deleted from the trash, that action usually can't be undone.
I've connected you with our Customer Support team directly by email. They can look into the file's status on the backend and confirm what's possible. Please look out for a message from them at your account email associated with your case number: 2095208.
