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I’m experiencing a recurring issue in a Figma Make project after extensive usage within a single project file.In this project, I have run over 1000 prompts+. However, when attempting to run the next prompt, the execution repeatedly fails. Each retry shows the following error message:“Couldn’t connect, check your internet and try again”(A new Request ID is generated each time.)This issue occurs consistently, even after multiple retries, and does not appear to be related to my local internet connection.I have checked my connection settings, and everything appears to be working correctly (based on support replies in https://forum.figma.com/ask-the-community-7/figma-make-ai-couldnt-connect-check-your-internet-and-try-again-argh-52365 I duplicated the project file to test prompts and troubleshoot the error, but the same issue persists. In the project file, I noticed that under /supabase/functions/server/index.tsx displays a warning:“This file is large and may cause errors.”. I attempted to

We are able to Prompt. We are able to see code. Can you help us troubleshoot?

 Hello there, I’m facing issues with loading the preview of my Figma Make files eventhough I’ve done the Adjust your network settings steps by doing the proxy bypass step, but it still doesn’t work. Any other advice please?  

Dear Figma Support Team,I hope you are doing well.I recently noticed a charge of $115 on my account, and I wanted to reach out because I believe I misunderstood how collaborator billing works.I am new to Figma and have only recently started using it as a freelancer. While working on my projects, I shared access with a few people so they could view or collaborate when needed. I genuinely did not realize that adding users in this way could result in additional charges, nor did I notice any warning that these collaborators would increase my subscription cost.This was an honest mistake on my part, and the billing came as a complete surprise. As someone who has just started freelancing, this unexpected expense is quite difficult for me to manage.I completely understand that billing policies exist, and I take responsibility for not fully understanding the pricing model. However, I would be very grateful if you could review my account and let me know if there is any possibility of a goodwill

방금 실수로 팀 내 5명의 권한을 Full에서 Dev로 변경 후, 다시 Full로 변경했는데, 그 때문에 비용이 과하게 청구되었습니다. 이 추가 요금을 취소하고 싶습니다. (Billing adjustments을 취소하고 싶습니다.)즉시 권한을 Full로 수정했습니다.최종적으로 제가 이용하고 싶은 좌석은 Full 5명, Dev 1명입니다. 

Dear Figma Team Today I ran into a problem with my Figma design file. I’ve been working on my icon kit for several months, and today I noticed that major changes I made about two months ago had disappeared from the file.For example, I had a entire block of arrow icons, and I remember that a month ago it was there and had been saved. But now it’s just gone, asas if they had never existed. It looks like file had partially reverted to an earlier version, but I don’t know the real reason why.I definitely didn’t delete these changes, but they’re gone. Can you please help me figure this out? Thank you!

Message to Figma July 30, 2026My Figma site Sullivan Skateboards seemed to have  been tampered with by an outside source in which my design files became locked and unable to move. It’s exactly the kind of things in which were happening at companies I was working at. I was having issue with people from Publics Health in New York and people from DDB Health. Can you track by URL who may have entered my Figma and sabotaged my files? 

When i’m trying to add new shader effects/fill nothing is happening. The effect appears in effects panel, but nothing changes on the canvas. It doesn’t depends on what effect or preferences i use — it just doesnt work! I’m sure (and i’ve checked) that my laptop supports such technologies. Web version doesnt work too. Maybe i’m wrong with something or it’s a bug?… What can I do to fix the problem? 

My other account doesn't respond at all when I click "Continue as XXX" during login. I've already tried switching browsers and even using a different computer, but it still doesn't work.

Hello, I accidentally made a payment for my Figma subscription. Could you please cancel the subscription and issue a refund for the recent charge?Account email: [redacted by the moderator due to PII]Payment date: [July 22, 2026]Amount charged: [$211.20]Thank you.

I get to create an design file and i am thrown a pop up that the seat will be converted to full seat, then when i try to manage the seats im now unable to remove the seat which i desperately wanted to creating a design file, triggers an invoice, and im not supposed to immediately revert the seat conversion?The next invoice is to be at 30 days from now, i need to get this sorted, i am not supposed to pay for the UI trapsFigma team please make a note of this, I am cancelling,  the prorated whatever rates should not be deducted as i am unable to prevent that from happening NOR you have  a SIMPLE UI to let us know these, i have seats and im just the only one who has to use it- I wontit says that if i dont assign any i wont be charged, but i didnt even consent to have it in the first place, i just created a design file in my collab seat- that’s the crime! Regards,Vasanth​​​​​​

Hi,I had cancelled my subscription but see there was a charge on my account today. I love Figma and will definitely need to use it in future but I don’t need it now and would appreciate it if you could reverse the charge to my account. Thank you kindly,Jenny

Hi Figma Team, I am a Figma admin for our organization and we need to adjust our seats before the annual renewal. We are on the Organization plan which is scheduled to renew on September 12, 2026. We need to remove one full seat and remove four collab seats. However we can only review our renewal details in Figma and cannot edit the seat counts so it sounds like we need a new order form.I have tried reaching out to our account rep and also filed a support request last week (#2030235) but have yet to receive a response from either, which surprises me. Can someone help me to get in touch with the right person to help me get a new order form in place before the renewal period ends? Thank you!

Hi Figma Community team, I submitted a refund request 6 days ago for an accidental $15.00 USD subscription charge (Invoice ID: in_1TwWYTlvcqWR3dFDD99CFGcZ). I replied to the automated support email with all the requested details regarding my team name and admin rights, but my support ticket #2031159 has been pending without any updates for 6 days. Could someone from the support team please take a look at this ticket when possible? Thank you!

I want to book a demo and have a coiversation about Figma for Goverments, but no response! 

Can someone please assist us with reducing seats before our renewal on 8/11?  We’ve been trying to communicate with a human for a few weeks now.  Here is a recent ticket number: 2038107 

I had a Figma account till last month, however the email ID which had been used as username for the Figma account is not active now. How can I activate the account or move those files to a new Figma account?

My account shows Education verified, but I still cannot access Figma Make.  My friend under the same university can use it, though  I am a higher education student (currently in college), what do I need to do?

Hi!I have a problem with my very important project.P.S:This actions didn’t helpClear the cache and restart from inside the app: click the toggle arrow in the top toolbar, then go to Help > Troubleshooting > Clear Cache and Restart. This resolves it in most cases. Steps here: https://help.figma.com/hc/en-us/articles/22380853110551 Make sure the desktop app is on the latest version, and if it still fails, reinstall it. Try a different network, such as a mobile hotspot, in case a firewall, VPN, or antivirus is interfering. As a quick test, open the same file in a browser. If it works there, that points to something specific to the desktop app on your machine rather than the file itself.

Hi, my research participants are seeing an old version of a Figma prototype, and not the most updated version. This is really causing issues in my research sessions and blocking me from launching unmoderated tests. When I try to complete the prototype on the unmoderated test, it tries to pull the old version of the Figma prototype, and says this link is no longer available. Can someone please help? I already tried to look at past posts but couldn’t really find an answer, thank you.

I opened a support ticket numbered #2033954 on Figma 3 days ago, but I haven’t received a response from anyone yet. Is there any way to get a reply from the support team?

Hi, Since 27 July, users no longer receive the automatic 3-day temporary Full seat after requesting edit access. Previously, requesting edit access immediately granted temporary editing access and AI credits while the admin reviewed the request. Now, even after the admin approves the request, users remain on "Request sent" and their seat stays as View. This affects both Figma Design and Figma Make files and reproduces with new files and new users. Does anyone have any idea on this. Please help.

I need help with a billing issue. I was previously an admin on the team Tatia & Faith, but I no longer have access and I am still being charged for 1 Professional Full seat (monthly) on invoice [redacted by moderator to remove personal information] dated June 22, 2026. My open ticket is 2000557. I need help stopping future charges tied to this team.

Dear Figma Support Team,I would like to request your assistance in recovering two Figma design files that have gone missing from my account.These files were not deleted from my end, and no one else had access to them as they were created and managed under my account only. I last accessed these files approximately 2-3 days ago. I tried to open the link I shared with my mate (only view access); it displayed the message "Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable."The details are as follows:Number of missing files: 1 Known file name: MediPort or MediPort hi-fi Plan: Edu Owner: Same account Last accessed: Approximately 2-3 days agoSince these files contain important project work, I kindly request you to check if they can be restored from your end or if there is any way to recover them.Please let me know if you require any additional information to assist with the investigation.Thank you for your time and support. I look forward to you

I published a plugin and it is still marked In review. I received a follow-up question during review and replied by email. I accidentally marked the related support request as Solved, and now I cannot add more information on the requests page. It has been two weeks with no update, and I would like someone to check whether the review is still progressing. If needed, I can share the plugin name and the request number there.