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hhop
hhop
New Member
July 27, 2026
Solved

Figma make page not loading, not loading on published either

  • July 27, 2026
  • 6 replies
  • 103 views
Figma Make page not loading

 

This topic has been closed for replies.
Best answer by Owais Hasan

Hi Celine, thanks for your reply. The issue was resolved yesterday after disruption of about 30 minutes. I am now able to load and update the diagrams.

 

Regards,

Owais

6 replies

Owais Hasan
New Member
July 27, 2026

I am facing same issue. i have tried multiple browsers, cleared cache but still issue is not resolved.

Celine_
Figmate
Celine_
Community Support
July 28, 2026

Hey ​@hhop and ​@Owais Hasan , Celine from the Community Support team at Figma here. Sorry to hear you're both running into this!

​@Owais Hasan , thanks for confirming you've already tried multiple browsers and clearing your cache.

Since this looks like it will require a closer investigation, I've gone ahead and created a support ticket for each of you so our Technical Quality team can take a closer look.

You'll each receive an email shortly with instructions on how to reply, please check directly your inbox. To help us investigate, please share the details indicated in your support case. Our team will review the details and follow up with each of you directly.

For reference, ​@hhop. your support case is 2036687 sent to your email address hxxxn@oxxxxa.xxg and, ​@Owais Hasan, your support case is 2036696 to your email address oxxxa.hxxxn@sxx.xxg.xk. Thanks for your patience!

Owais HasanAnswer
New Member
July 28, 2026

Hi Celine, thanks for your reply. The issue was resolved yesterday after disruption of about 30 minutes. I am now able to load and update the diagrams.

 

Regards,

Owais

Celine_
Figmate
Celine_
Community Support
July 28, 2026

Glad to hear, it’s been resolved yesterday, ​@Owais Hasan ! Thanks for letting me know. I’ve gone ahead and closed the support ticket on my end for the support team. 

Mohammad Illiyas
Mohammad Illiyas
New Member
September 1, 2026

Support ID: srid_YKEJX9T9RS04R23Y3YTYJ8CJ6
 

it continuedly loading not showing page after loading it shows network issue

Celine_
Figmate
Celine_
Community Support
September 1, 2026

Hey there! Celine from the Community Support team at Figma here, thanks for flagging this. This may related to a network connectivity issue affecting Figma Make previews. It can happen when a security proxy, firewall, or DNS setting blocks the connection to Figma Make's preview domains.

Please check your network settings here: Adjust your network settings. If you're on a work network, trying on a different network (e.g. personal hotspot) can also help confirm whether this is network-related.

Since I'd like our team to take a closer look at your specific case, I've gone ahead and created a support ticket on your behalf. For reference, your case number is #2105908. To help them investigate, please reply to your case directly with:

Thanks for your patience while our support team reviews it!

Update: Glad to see in the backend that your issue has been resolved!

For others who may encounter similar issues, here the issues was the domain *.makeproxy-c.figma.site not accessible from their device, in order for their file to load correctly, what we'll need you to do is reach out to your IT team to make sure this domain and all the others listed on this page are allowlisted - https://help.figma.com/hc/en-us/articles/19424714305943-Adjust-your-network-settings. I’ll go ahead and close the topic here as all the requests have been addressed.
 

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