Hey @hhop and @Owais Hasan , Celine from the Community Support team at Figma here. Sorry to hear you're both running into this!
@Owais Hasan , thanks for confirming you've already tried multiple browsers and clearing your cache.
Since this looks like it will require a closer investigation, I've gone ahead and created a support ticket for each of you so our Technical Quality team can take a closer look.
You'll each receive an email shortly with instructions on how to reply, please check directly your inbox. To help us investigate, please share the details indicated in your support case. Our team will review the details and follow up with each of you directly.
For reference, @hhop. your support case is 2036687 sent to your email address hxxxn@oxxxxa.xxg and, @Owais Hasan, your support case is 2036696 to your email address oxxxa.hxxxn@sxx.xxg.xk. Thanks for your patience!
Hi Celine, thanks for your reply. The issue was resolved yesterday after disruption of about 30 minutes. I am now able to load and update the diagrams.
Glad to hear, it’s been resolved yesterday, @Owais Hasan ! Thanks for letting me know. I’ve gone ahead and closed the support ticket on my end for the support team.