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ciro li
ciro li
New Member
September 2, 2026
Solved

API rate limit cooldown not lifted after upgrading to Professional plan

  • September 2, 2026
  • 1 reply
  • 19 views

Hi, I recently upgraded my account (redacted by the moderator due to PII) to a Professional plan with a Full seat. Before upgrading, I hit the API rate limit on the free Starter plan, and now I have a ~3.8 day cooldown on my account.

I've already sent an email to support@figma.com but wanted to also post here. Could someone from the Figma team help lift the cooldown early since I'm now a paying customer?

Thank you!

Best answer by Celyn_L

Hi ​@ciro li, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand that you recently upgraded from the Starter plan to a Professional plan with a Full seat after hitting the API rate limit, and you’re currently experiencing a ~3.8-day cooldown.

Rate limits depend on your plan, seat, and the location of the file or resource being accessed. If the affected resource is still located in your Starter plan, the Starter plan limits may continue to apply. In that case, you can try saving a local copy of the file and importing it into your Professional team so the applicable Professional plan limits can take effect.

You can find more information about rate limits here: What if I'm rate-limited?

Since you’ve already contacted our Support team, feel free to reply to your existing ticket (#2107207) with some additional details, including whether the affected file or resource is currently in a Starter or Professional team, and whether you’re encountering the rate limit through a third-party integration or your own API usage. This will help the team narrow things down further.

If you’re using a third-party app or integration, you can also check its Community listing for the developer’s support contact for any integration-specific guidance.

Someone from the team will follow up with you via your ticket, so please keep an eye on your inbox.

Thanks for your patience in the meantime!

1 reply

Celyn_L
Figmate
Celyn_LAnswer
Figmate
September 2, 2026

Hi ​@ciro li, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand that you recently upgraded from the Starter plan to a Professional plan with a Full seat after hitting the API rate limit, and you’re currently experiencing a ~3.8-day cooldown.

Rate limits depend on your plan, seat, and the location of the file or resource being accessed. If the affected resource is still located in your Starter plan, the Starter plan limits may continue to apply. In that case, you can try saving a local copy of the file and importing it into your Professional team so the applicable Professional plan limits can take effect.

You can find more information about rate limits here: What if I'm rate-limited?

Since you’ve already contacted our Support team, feel free to reply to your existing ticket (#2107207) with some additional details, including whether the affected file or resource is currently in a Starter or Professional team, and whether you’re encountering the rate limit through a third-party integration or your own API usage. This will help the team narrow things down further.

If you’re using a third-party app or integration, you can also check its Community listing for the developer’s support contact for any integration-specific guidance.

Someone from the team will follow up with you via your ticket, so please keep an eye on your inbox.

Thanks for your patience in the meantime!

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