I discontinued my Figma Pro subscription on 24-Aug-2026, but a renewal charge of $20.56 USD was applied on 26-Aug-2026. My workspace is now on the Starter plan. I would like help reviewing why this renewal charge was processed after discontinuation and what options are available and process refund.
Please process the refund of this payment at the earliest.
Hey
Regarding refunds, payments are generally non-refundable under Figma's Terms of Service, but our support team can review the specific circumstances of your case. I've gone ahead and created a support ticket on your behalf with this context, and the team will follow up with you directly through your existing case. For reference, your support case is #2105570 sent to your email address: axxxv.pxxx0@gxxl.xxm. Thanks for your patience while our support team reviews your case!
Update: I see in the backend that the support agent replied to you. It seems that later $20.56 charge was a catch-up invoice, not a renewal for another month of service. If you have any further questions or concerns, please continue the conversation directly via your support case as my team cannot handle billing issue in the Forum. I’ll go ahead and close the topic here, thanks!
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