Hello Figma Support,
Our Professional plan is intended to have only one paid Full seat. All other members should remain on free View seats.
However, invoice 8B400D55-0050, issued on August 22, 2026, includes a charge of $26.97 USD for two prorated Professional Full seats for the period from August 3 to August 22, 2026. We did not intend to add these paid monthly seats.
Could you please confirm the following?
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Which user accounts or email addresses were assigned the two billed monthly Full seats?
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When and how was each seat assigned or approved—for example, through an admin action, a user request, or automatic seat approval?
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Did either account actually use any paid Full seat features during the billed period? If so, please provide the relevant usage dates or activity details.
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If neither account used the paid features, could you please refund the full $26.97 charge to the original payment method?
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If only one of the two seats was used, could you please refund the unused portion?
Our current Billing page shows one annual seat, zero monthly seats, and a next monthly invoice amount of $0.00. Please also confirm that no additional monthly paid seats remain active.
The invoice and a screenshot of our current Billing page are attached for reference.
Thank you.
Best regards,
Hwan Ham
Cloudike Marketing
(redacted by the moderator due to PII)