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Report a Problem

Experiencing issues? Report them.

  • 2,215 Topics
  • 6,024 Replies
2214 Topics
Darya Mikhalenia
Darya MikhaleniaNew Member
asked in Report a Problem
Nexa font is not added to styles, it gives an error that my plan is limited although I am in a group with a paid plan. What to do?

Nexa font is not added to styles, it gives an error that my plan is limited although I am in a group with a paid plan. What to do?

351
ksn
Figmate
Fionlovesdesign
FionlovesdesignNew Member
asked in Report a Problem
Glitch in publishing single design component

As a freelancer, I created a small library for my clients' projects that required several components. Some are ready, while others aren't. I attempted to publish just a single date-picker component from the design panel, but, for some inexplicable reason, the entire design library was published instead. I do wonder if anyone else in the community has had a similar experience? It's rather frustrating, though I suppose I was fortunate to notice it in time. By the way, my current work location is in Newcastle, England—though I’m not sure if the IP is relevant. Cheers..

281
Gayani_S
Figmate
Abdul_Waheed_Khan1
Abdul_Waheed_Khan1New Member
posted in Report a Problem
Fix Cursor Visibility Issue During Prototype Playback

I am experiencing an issue where the cursor disappears during prototype playback, even while actively moving it. This issue makes it challenging to record or demonstrate interactions in a prototype, as the cursor intermittently disappears when moving it or when it leaves the screen. This behavior looks unprofessional and makes it difficult to create smooth demo videos or presentations. It would be greatly appreciated if there could be an option to keep the cursor visible at all times during prototype interactions, or a fix to prevent the cursor from disappearing while moving or leaving the screen. This functionality would be especially beneficial for users creating demo videos or for those who need the cursor to remain visible throughout the prototype experience. Thank you for your consideration of this request. I look forward to hearing if this feature can be addressed in a future update.

452
Abdul_Waheed_Khan1
Joanna Starostecka
Joanna StarosteckaNew Member
asked in Report a Problem
Why can't I see photos in files uploaded as a local copy from a single user?

I have a problem with photos in files received from a single user. (files sent as a local copy) I can't see a preview of photos in files from this user. They are also not visible after exporting the document in PDF. Photos are not heavy. Images of this size are usually visible without problems. I checked with 5 Figma users. For one of these users, the photos are visible. However, I want to point out the problem to the person sending the file.

01
J
Figmate
Jim_Knox
Jim_KnoxActive Member
asked in Report a Problem
New aspect ratio button is missing from the UI

The new aspect ratio button is missing from the UI, it should have replaced the constraint button according to image sin the help docs. tested on both new and old UI’s, tested on both browser and app versions.

913
Jim_Knox
Varya_sid
Varya_sidNew Member
asked in Report a Problem
How to get my "account" back

Hello. All my projects, settings, styles and templates disappeared. As if I am a new user. I can no longer see my work area. I did not change the account. I have already reinstalled the application, but nothing helps

282
Varya_sid
Nicolle
NicolleNew Member
asked in Report a Problem
Transfering a community figma handle

How can I transfer a community figma handle to another user? Can a person have multiple?How do orgs manage this?

50
Nicolle
Damaris_Alfonso
Damaris_AlfonsoNew Member
asked in Report a Problem
Figma Slides: Issue with layers locking; dots where padlocks would be

Has anyone else noticed an issue (glitch?) where layers are locking on their own, with an unremovable dot where the padlock icon appears when layers are locked? Clicking it just adds a padlock. A coworker and I are working on a deck together and just encountered this and don’t know how to resolve it so that it’s editable again. It’s the child-layer-locked-icon. We thought maybe it was a font issue but it’s happening on non font layers as well. Duplicating the content into a new slide is removing them, but it’s a long doc and we want to avoid this in the future. I did try to google for it/search for it here, and see some people who may be having the same issue, but no resolution.

941
Damaris_Alfonso
Gunawan
GunawanNew Member
asked in Report a Problem
Navbar not working

I just update my figma. And my navbar not showing. I can’t use multi tab and resizing the window.

814
Celine_
Figmate
Viktorija_Zajcic
Viktorija_ZajcicNew Member
asked in Report a Problem
"Hide when publishing" doesn't work

Yesterday I noticed the “Hide when publishing” option no longer works properly. In my main component library, I have a component that is intended to be used locally for documentation and it used to be unpublished. Now, it is visible in other files, and when I find that component in the Assets panel and right-click it, it only shows “Show when publishing” even though it is clearly published. Clicking this option does nothing and on the next right-click it still says “Show when publishing”. Has anyone else run into this, and can you help me resolve it? Edit: this issue is present on the native app on both MacOS and Windows.

361
Celine_
Figmate
Astghik Vermishyan
Astghik VermishyanNew Member
asked in Report a Problem
Images disappear after moving them to another Figma file

Hello. I am having this issue for a long time now. When I move the design into my clients Figma file almost all images disappear and I get this message “ Invalid image was removed”. And I am downloading images separately to place them in clients design file every time.

532
Astghik Vermishyan
Hay Abados
Hay AbadosNew Member
asked in Report a Problem
Trouble Resizing Child Rectangle in a Nested Auto Layout from a Plugin

I’m working on a Figma plugin that creates a chart component, clones an instance, and then programmatically resizes a “bar” RectangleNode. However, the bar’s height changes never visually appear, even though I’m calling bar.resize(...) or bar.height = x in code. After digging in, I realized the top-level structure is heavily nested with auto-layout frames, and something is preventing my manual resize from sticking. Here’s the hierarchy of my cloned “Generated Chart”: and now with the relevant prop: I traced down to the innermost barFrame and tried to disable its auto-layout in my plugin: But I still see in the logs or in Figma UI that the parent “Bar with space” might have layoutMode = "VERTICAL", which could be forcing children to “fill” or “hug” in ways that override my manual resize. Below is the relevant portion of your code loop, showing that the color update on the rectangle is working (you see the fill color change), but the height change (the bar.resize(...) call) is not taking

241
tank666
Harsha_Hassan_Ravindra
Harsha_Hassan_RavindraNew Member
asked in Report a Problem
Unable to update variable description - REST Api

Hi Everyone, I am using Figma Rest API to update the variables on Figma File... I came across a situation where I am unable to update the variable-description through the API.... For example, consider someone has edited the description on Figma file.. I want to keep the description as it is defined in tokens( I am using styled-dictionary), if I run the figma-api script, was expected to update the description as it is in tokens, but it is not working.. It is working w.r.t tokens values, but not the description..

602
Celine_
Figmate
WyL
WyLNew Member
asked in Report a Problem
Please Refund my inovce.

Hi, I cancelled my professional plan last year, so invoice was not charged after that time. But, this month invoice was charged suddenly. Please check this issue. Thank you inadvance.

151
J
Figmate
The
TheNew Participant
asked in Report a Problem
Eternal loading in Figma Beta (not only files, but also the main screen)

Figma version 125.1.1. (that is the actual Figma Beta) on windows does not load anything, not even the home screen. This started since Feb 2nd. I have reinstalled, uninstalled and installed, switched to different wi-fi, but nothing has changed. Meanwhile, the stable version of Figma 125.0.7 loads fine (as does Figma in the browser). Eternal Loading Also, you can see that information about files and their status is coming to the application, but everything else is not loaded. This means that it has access to the internet Please check what is the problem? As I understand it, it's not a problem on my side, but a problem on the windows app side

794
J
Figmate
Sebastian24
Sebastian24New Member
asked in Report a Problem
Assumption: The combination of nested colors and components is misinterpreted

Hi Figma Team and Community, My Goal: I want to create a master layout file that can later be modified exclusively via variables for each customer. This works mostly well... My Problem: I’ve encountered a behavior that I can’t seem to resolve: I created a component called "Icon." This component allows me to select the icon and adjust the stroke weight (three options). To control the icon color for each customer, I exposed the icon color as a variable. This works perfectly fine. Next, I embedded this "Icon" component into a new "Link" component, together with some text. Within this new component, I overwrote the original icon color using a new Link-Color-Variable because the icon needs to have a different color in the context of the link compared to when it’s used standalone. This also works without any issues. To make the "Link" component even more flexible, I want to not only control the color but also the icon itself for each customer. I know that I could expose the icon selection th

1062
y_toku
Figmate
rytinsley
rytinsleyNew Member
asked in Report a Problem
Slide reference links in Figma slides do not update when slides are moved around

I’m creating a deck where we are using links on text to navigate to other pages throughout the deck. I’d expect these reference links to the slide to automatically update if I move a slide to a different location in the deck, but it looks like it’s stuck on the exact slide number no matter what. So if I have a text link on a page that is meant to go to “slide 53” and add 2 slides between 50 and 53, the original slide 53 is now 56. However, the link on the text is now going to the new slide on 53 vs the original which is now 56… So if we move pages, or add pages throughout the deck, all of the reference links are broken and we need to manually adjust them to the new slide numbers, which is pretty frustrating.

310
rytinsley
Zohra_Jayaraman1
Zohra_Jayaraman1New Participant
asked in Report a Problem
When AI sorting stickies by topic, many stickies get removed or modified.

The issue: When AI sorting stickies by topic, many stickies are removed or modified. Any “stickies” which are for example oval shaped are also removed, even though they are included in the initial selection. Perhaps shapes are not included in the selection. (Sometimes there are not enough sticky colors for the use case so shapes must be used to differentiate, so I think they should be included in the selection. The UI also implies it is included.) Sorting also changes sticky colors, which can be an issue when things are color-coded. I think this is a huge issue because it can cause a huge loss of work if someone does not notice missing stickies in a sea of stickies. In my attached video you may notice that there were a lot more stickies before sorting than after. Before Sorting Sort Stickies Button After Sorting

526
Chris_Bevan
Figmate
Mark Kanning
Mark KanningNew Member
asked in Report a Problem
How to disable pointer events on hidden objects

How do you disable the pointer events for elements (buttons, links, inputs, etc.) that are being obscured by modals, dropdowns, or anything else? The giant gray block shown below is the overlay container for a future megamenu, but the underlying, clickable elements are obviously still available to the mouse. That’s not ideal. A dropdown exposed by clicking on a hidden button...which isn’t good.

180
Mark Kanning
Leo_Vogel2
Leo_Vogel2New Participant
asked in Report a Problem
Can't dismiss Component Search modal with [ESC] after going to component

Steps to reproduce Type Shift+I to open Component search Search for a component Type Command+Enter to go to that component Type [ESC] to dismiss Component search Error: Component search will not dismiss

30
Leo_Vogel2
xyt
xytNew Member
asked in Report a Problem
Transparent background suddenly appearing black

My my screens with transparent clippings on them suddenly appear black. However, when I preview / play the screen the background goes back to normal again. See images for the edit vs presentation mode.

462
Gayani_S
Figmate
Ajay_Khadka2
Ajay_Khadka2New Member
asked in Report a Problem
Removed from team and project folder deleted anonymously

Today, my team and I were removed from the team, and all project folders created by individual team members were lost. This isn’t the first time we’ve faced this issue—similar incidents have occurred previously, and support tickets were raised. However, the files were not recovered. Now, we are experiencing the same issue again. Neither the owner nor the admin removed us, and none of the files were deleted by us.

502
Celine_
Figmate
Netanel_Malachi
Netanel_MalachiNew Member
asked in Report a Problem
desktop app master controllers not showing

This issue appeared today when I updated the desktop app on windows 10: The option to close, minimize and drag the app on the screen is not working. I tried restarting the app and opening the app as admin, but the issue still exist. I cannot drag the software across The X icon not showing The minimize option not showing When I open a project, it is not showing as a tab

273
Gayani_S
Figmate
iSpartakos
iSpartakosNew Member
asked in Report a Problem
Setting Billing Contact Email

I read Figma Staff is working on sending invoice attached via email in this another topic, which is just fine and cool, but we’re facing issues with email notification about monthly invoices. Let me get this straight: the email we specify within the Alert in Setting>Billing>BillingContact is useless (see image attached), coz Figma is actually not sending reminders to that specific email I want to be notified. Instead, I’m the one receiving a reminder about invoice via email, which in turn makes me (every once in a month) to manually download the invoice, write and send an email to the person in charge of this matter (and i underline is not me) with invoice attached. This is monkey business time, guys. We’re tired of doing this over and over. Am I missing som’ or what’s still cooking in the Figma kitchen?

190
iSpartakos
Kharis Nasibullin
Kharis NasibullinNew Member
asked in Report a Problem
Не работает interactions

При наведении на компонент под ним должен появляться плюсик. Но он не появляется. Как исправить? Может, есть какое-то сочетание клавиш?

241
Kharis Nasibullin

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