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catoro
catoro
New Member
September 7, 2026
Question

Figma upgraded my seat from Collab to Full seat without consent

  • September 7, 2026
  • 4 replies
  • 59 views

Hi,

I am still a bit shocked after discovering that my subscription went from Collab to Full seat, with the click of button to open an icon plug-in. I did not understand that it would suddenly upgrade my account, and on top of tap, slap on a 156€ bill (on top of my already paid annual 45€ Collab seat). I find it extremely scary that a tool created for designers are this misleading towards designers themselves. I’ve already escalated the matter and have been assigned a ticket, but I feel like I need to vent, as it’s a lot of money for a solo designer that’s currently hunting for a job. I cannot afford this and I truly hope Figma can fix this, as I never approved any further upgrade!

 

It feels so weird to see the status: admin self-upgrade. Like I did not approve that, just by clicking ‘Continue’ on an icon plug-in, I landed myself a 156€ upgrade? Like it should not be that easy, obviously I am not the only one getting hit by this sneakiness.

 

4 replies

Luca Monno
Luca Monno
New Member
September 11, 2026

That just happened to me. It’s unbelievable. I was in the exact same situation. I simply opened a plugin in dsign draft mode, and suddenly I was charged €143 for a monthly plan linked to an annual "full seat" subscription. It’s crazy...
Did you manage to speak to anyone and ask for a refund?

djv
Figmate
djv
Community Support
September 11, 2026

Hi ​@Luca Monno, thanks for chiming in here! 

Support already helped out ​@catoro earlier this week. From what I can see, you already have an open ticket with support as well: 2126704. 

As I told catoro, my team here on the forum isn’t able to help with Billing issues, but you can continue to work with support directly via email. It looks like they replied to you about 20 minutes ago. Please check your email at your earliest convenience.

If you have any further questions or concerns, support can help you out directly via email. 

djv
Figmate
djv
Community Support
September 11, 2026

Hi ​@catoro, thanks for reaching out! 

I’m Denise from the Community team at Figma. I understand the urgency here, but my team here on the forum isn’t able to assist with Billing issues. It looks like you’ve already been helped on ticket #2117625 on Monday.

If you have any further questions or concerns, please reply to support directly via email. 

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