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Kubilay Orman
Kubilay Orman
New Member
September 12, 2026
Solved

URGENT! Invoice despite being on free tier and no one answering support tickets!!

  • September 12, 2026
  • 2 replies
  • 35 views

i am on a free plan yet Figma has invoiced me for this month! i want IMMEDIATE REFUND and my accounts cancelled with Figma. 

 

i have 2 support tickets which have been open for 4 days and no one is answering. 

 

Anyone reading this - FIGMA IS A SCAM DO NOT TRY THEIR PAID MONTHLY SUBSCRIPTIONS BECAUSE YOU WILL NOT BE ABLE TO CANCEL, THEY KEEP INVOICING EVEN THOUGH YOU CANCEL IN TIME !!

    Best answer by adamsmasher

    Hi, ​@Kubilay Orman - thanks for your post. Sounds like you’re having a frustrating time getting resolution to your billing request.

     

    It sounds like you converted from a view seat to a different seat type. You can read more about how that works in our guide to billing at Figma. Since we can’t directly assist with billing and account issues here in the forum, I found your requests and flagged those to the team - you should hear back soon. Thank you for your patience! In the meantime, let me know if you have any questions.

    2 replies

    Kubilay Orman
    Kubilay OrmanAuthor
    New Member
    September 12, 2026

    i have the same issue - i am on a free plan yet you are invoicing me!! FIGMA IS A SCAM

     

    I WANT THIS FIXED IMMEDIATELY. No one is getting back to my supprt tickets

    adamsmasher
    Figmate
    adamsmasherAnswer
    Figmate
    September 12, 2026

    Hi, ​@Kubilay Orman - thanks for your post. Sounds like you’re having a frustrating time getting resolution to your billing request.

     

    It sounds like you converted from a view seat to a different seat type. You can read more about how that works in our guide to billing at Figma. Since we can’t directly assist with billing and account issues here in the forum, I found your requests and flagged those to the team - you should hear back soon. Thank you for your patience! In the meantime, let me know if you have any questions.

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