Figma Verification Emails No Longer Arriving in My Mail (August OK, September Failing)

Question

Hi team,I can't complete login to my Figma account because the verification email never arrives. My email/password are accepted, then the code email just doesn't show up — while the same thing worked normally for me throughout August.I've already checked spam/junk folders, whitelisted figma.com, re-requested codes (with long waits), and tried different browsers and devices. No luck at all.Account email: [Redacted by moderator - 2026/09/12]Could you confirm on your end whether the verification emails are being sent to this address, and whether they're being filtered or blocked? A manual verification or a resend from your side would help a lot.Thank you,August email[Redacted by moderator - 2026/09/12]

adamsmasher · Accepted Answer

Hi, ​@wangyeye. Thanks for your post! Sounds like you’re having a frustrating time, especially since you’re waiting a bit after each attempt.It seems like this was an issue for you before, wasn’t it? I found an older thread from earlier in the year where you had a similar issue:In that thread, you mentioned that it was an issue with the mail server for your email. Did you make changes yourself, or just find out after-the-fact? It seems likely to me that it’s the same problem. You may want to contact your mail provider, especially if you had to do that last time.

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