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Paula Lecaros
Paula Lecaros
New Member
September 11, 2026
Question

No response to Ticket #2124861 – No active admin on our team, subscription will auto-renew

  • September 11, 2026
  • 1 reply
  • 5 views

Hi, I'm reaching out because I haven't received any response on ticket #2124861, opened 3 days ago.

 

Our situation: the person who was the only admin/owner of our Figma team (Professional plan) left the company, and their email account was deleted. We have no admin left on the team, so no one can manage members, seats, or billing. I currently only have View/guest access with a pending Full seat request that no one can approve.

 

This is urgent for two reasons: Figma is my main work tool and I'm essentially locked out of editing, and without an active admin the subscription will keep auto-renewing indefinitely with no way for us to manage or cancel it ourselves.

 

I have the billing details needed to verify the account (card info and last payment info) ready to share through the proper channel. Could someone from the support team please follow up on ticket #2124861 as soon as possible?

 

Thank you.

1 reply

djv
Figmate
djv
Community Support
September 11, 2026

Hi ​@Paula Lecaros, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to help with Account Management, but I understand the urgency here. I can confirm that the support team received your request on ticket #2124861 yesterday. They will review your account and be in touch as soon as they’re available. 

We appreciate your patience and understanding. 

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