Just got charged 232 euros for a plan I checked multiple times and was already canceled. As far as I understood for over 6 months, this plan was already inactive and no privileges were assigned to me. I checked and this was the case in my team. Yet, I am now charged 232 euros. I need to contact the relevant department to ensure today's payment is reverted and the plan, which I thought was successfully canceled (no one has used it for over a year) is properly canceled this time.
Question
Need a refund on erroneous yearly plan
Hey,
I can appreciate the confusion here with a plan you believed was cancelled and then getting an unexpected charge. Since we can’t assist with billing and account issues here in the forum, I just created a ticket for you with our support team so they can help you (#1906675). You should be getting an email notification of that shortly. Please reply to that with any additional details, and you should hear back soon from our support team. Thank you for your patience!
Let me know if you have any other questions! Happy to help.
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