Server error (500) on SOME files, not all

Question

This has been happening the past 4 days and this really affects my work. Does anyone else have ever experienced these kind of errors? These only affect specific files, not all. Some files still load just fine, but others either hit one of these 3 walls, or stuck in an infinite loading state. The white state only appears on Browser (Im on mac) and the other two error states happen when I use the mac app.

adamsmasher · Answer

Thanks for posting about this, ​@kevinkwok. I can appreciate how disruptive this is for your work.Does this happen consistently with these particular files?Our team is investigating an issue that looks similar to this one, so it’s possible you are being affected by that. I found the request that you have with our Technical Quality team and asked if the file you shared is related - I will let you know what I hear back!I also flagged your ticket itself as possibly related, so you should hear back soon on that request as well.In the meantime, if you duplicate a problematic file from the file browser, does the duplicate open successfully? For example, in the desktop app I can right-click a file and use the duplicate option there.

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