Report a Problem

Title: Unexpected charge — support ticket marked "Solved" but never received any replyI opened a support ticket regarding an unexpected charge on my account. Despite submitting the inquiry multiple times, I have not received a proper response.I tried every available channel — Contact Support, Contact Sales, and others — but have never gotten a reply through any of them.On top of that, the ticket status was changed to "Solved." It is not solved. My issue remains unresolved.Could someone please respond? I just need an actual reply on this charge.Thank you.

下記メンバーにフルの月間シートが付与されていたのですが、原因はどこにありますでしょうか。 ・管理者権限付与済み・年間の「フルシート」権限を→「閲覧」のみに戻した 以下のいずれかかなと思っております。①個別のデザインデータで編集権限の依頼が来ていたのを「承認」したことがあるため（年間のフルシートを付与したあとに）、「閲覧」ユーザーに戻しても自動的に「フル」に課金された・・？②管理者権限のメンバーは、「閲覧」のみになっていても、編集したかったら、編集できる（自動的にフルシートが課金される）仕様・・？  

Hi Figma support team,I recently subscribed to the Figma Professional plan and was charged $20. After testing the features, I found that the plan does not meet my expectations and needs for my current workflow, so I decided to cancel my subscription.Since I will not be using the paid features, I would like to kindly request a refund for the $20 charge. I noticed that similar refund requests for professional plans have been resolved positively in this community, and I hope my case can be reviewed as well.My account email: [redacted by moderator to remove personal information]Thank you for your understanding.Best regards,FELIPE INACIO

We have purchased 7 professional seat of Figma on monthly plan and on 12th June I Requested to switch monthly to annual plan but still charged monthly in June 2026 invoice. Looking for earliest reply.

We switched away from Entra ID as our SSO / SCIM Provider A handful of User accounts where left over but still say SCIM Managed. They have no option to remove them.  How can I delete these users now? 

The user accidentally purchased a Figma plan and is requesting to cancel the subscription and receive a refund. They acknowledged Figma's non-refundable policy and asked to be connected with a team member to review their case.

Hi Figma Support and Community Team,Our team is completely locked out of Figma and unable to work due to an automated account suspension.The Issue:We recently had an old corporate card tied to an ex-employee expire, which triggered accidental chargebacks. We updated our billing system with a brand-new, valid corporate card last week under the name Robert Benton Jr., but it appears the previous chargebacks still triggered an automated security suspension.Why we need manual intervention:Suspended Admin Email: accounts@opsignal.ai The Problem: Because our primary admin account is completely suspended, we cannot log in to the Figma Help Center to check the status, respond to messages, or view our active support ticket. Our Goal: We are ready to immediately clear any outstanding balances, settle the chargeback fees, and confirm our new card details. We just need a billing agent to review our ticket and provide a secure link or invoice so we can pay and restore our access.Could a moderator p

Después de pedirle algunos ajustes a la IA predeterminada de Figma Make, el chat me arroja un mensaje indicando que "Se produjo un error"y me solicita intentarlo de nuevo, así lo hago y me devuelve exactamente lo mismo, otro error y pide intentarlo de nuevo.Mi problema es que, aún cuando no se resuelven los ajustes que solicito, mis créditos se van descontando en cada solicitud que no se completa porque se genera este error.De este modo fue que, sin darme cuenta, se consumieron mis créditos y a fin de cuentas, no obtuve el resultado que necesito.Solicito la revisión de mis créditos cuyo resultado no fue exitoso y, restaurar los créditos que no me entregaron un resultado por la aparición de este error.

For the past few days, scrollable pages in the Figma preview haven't been displaying correctly. They either appear blank or show only a solid block of color. The preview displays correctly in Firefox and Chrome.If I disable scrolling, the page appears again, but—naturally—without the scrolling functionality.Frames and layers are all positioned correctly. Reset already performed.

The owner of figma has left the company and we are trying to get our IT admin to take ownership of the owner admin account to add remove people to figma. But when they go to reset the password/forgot password they do not receive an email to owners email.  

We use Figma slides for our presentations, sometimes we don’t have internet connection as we present. The option to “Make available offline” works fine, UNTIL there are prototypes in the presentation. This doesn’t work anymore, prototypes don’t load. Tried to open the said prototype and also make it available offline, still doesn’t work.We absolutely need this to work, we cannot arrive at a presentation with stuff not showing.So I kindly ask if it would be possible to fix this issue please. 

When I try to log in to Figma’s config page, it shows an incorrect password message. I have already tried resetting the password, and the error continues, like my pro account never registered even if I’ve already done it, or something is wrong with your database.

If my cursor is hovered over any Figma canvas, it just pans constantly to the left.I’m on Windows 11 on the most up-to-date Figma desktop version, and it just started today with no issues previously.Besides the usual restarting/resetting both Figma and my machine, I have also tried:Two different keyboards Both a mouse and Wacom tablet Desktop and browser version (in Chrome) Being logged in/not logged inNo matter what I do, there is no change. Here’s what it looks like: https://sarijones.tinytake.com/msc/MTE4MTEyNDBfMjU1NjkzNDA Any help would be appreciated, Figma is entirely unusable right now.

I have a virtual ticket to view the livestreams for Config 2026 but I was never given a way to join. I tried to talk to Fig the AI chatbot but it said that I should have already recieved an email about it. I checked my junk and spam folders and there is nothing there. I have recieved the confirmation and event start emails but I’ve heard nothing about a way to watch the speakers. Even while logged in, there is nothing on the homepage of the Config website to indicate a way to join despite the event being currently ongoing. What’s the point of signing up for a virtual conference if there is no way to view it and no customer support to call? I have a request placed with support but I haven’t heard anything back from them yet either. If anyone can tell me how to proceed, I’d appreciate it!

Figma Make Kit is transferring variables and tokens to CSS styles file that is full of syntax generic syntax errors like "\ /" and not adding units to variable values such as spacing, font sizing, and other. Therefore no style and tokens are applied using this kit and it is generating problems that needs to be fixed while consuming a lot of Make tokens(credits) while it is a CLEAR BUG.

We recently hired a third party to create a design system for us. They handed it over to us and the only change we have made was updating the typography variables so it used our licensed fonts. We published with the new fonts.Since the handover we have had various changes appearing in the publish modal. At one point it was up to 79 changes after no actual changes from anyone working on the system — we have a small team of 2 designers and no other stakeholders accessing it so this was easy to verify. After publishing the 79 changes we noticed no visual differences but another 6 changes appeared again.We have tried opening every page and ensuring it all loaded before publishing but still after visiting all pages again another 2 changes appeared.Can someone please help us understand why this is happening and how to stop it?

I received my Confirmation number and an email on May 28th telling me to stay tuned for updates. I never received any further emails. How the heck do I login as a virtual guest? This sucks! 

I’m attempting to use underline in my headings for my hover state, but discovered that when applying it, all heading styles are changed to the same style.You can see in the video below first how it works fine without underline, but when underline is applied it all breaks, and suddenly has a different behavior.https://streamable.com/m11p3b

I never authorized this and I would like my money back immediately. 

Hello everyone,I’m experiencing a strange issue with one of my Figma projects.The project itself is still there, but all of the Instagram posts/designs that I created inside it seem to have disappeared.I can confirm that everything was still present on May 27, 2026. When I opened the project later, the posts were gone, even though the project itself still exists.I did not intentionally delete anything, and I’m not aware of any changes that would explain this.Has anyone experienced something similar?Is there a way to check whether pages, frames, or designs were accidentally deleted? Does Figma keep a history of deleted content within a project? Is there any way to recover missing designs from an earlier version?Any advice would be greatly appreciated.Thank you!

Hello, We currently have an Organisation subscription and I would like to reduce the number of FULL licences before it is renewed.I would like to highlight two issues here:Tickets opened via the chatbot never appear in the ticket list on the https://help.figma.com/hc/fr/requests page and have not been replied to Tickets opened via the Request interface do appear, but they also remain unanswered.My subscription is due to renew in 2 days, and despite all the requests I’ve made in good time, I haven’t received any response from Figma!!How can I get an urgent response?Thank youCamille

Hello I'm writing to request a plan downgrade and a refund for some unexpected charges. I (email redacted by forum moderator to remove PII) have been on the Professional plan since April 2026, but I never intentionally upgraded and haven't been using any Professional features. I only noticed the charges yesterday. I'd appreciate your help with:1. Downgrading the plan to Starter2. Refunding the charges from April, May, and June 2026 ($20/month) I completely understand if there are limitations on what can be refunded, but I'd be grateful for whatever you're able to do I wrote my first request using the AI assistant on June 21, but for some reason nothing happened—the request wasn't generated. My new request didn't show up today either. It seems there's a problem with the AI assistant Thank you

Hi Figma Team,I’ve had a file disappear completely from my account. I have not moved the project or sent it to trash.I have checked through all folders including trash and had no luck. Please can you offer help in getting this recovered as soon as possible. A lot of hours went into this. These are the only links I have:[file link redacted by forum moderator to remove PII] Not sure if this is due to my membership changing to basic since.Thanks in advance Danny

Hello,I am writing regarding the subscription and seat charges for my Personal Team, which is currently subscribed to the Pro plan.During the process of changing seat types, I changed my seat in the following order:Collab → Pro → DevHowever, each change appears to have created an additional seat instead of replacing the previous one. As a result, although I am currently using only one Dev seat, it appears that I may be charged for all three seat types:Collab seat Pro seat Dev seatMy intention was only to use a single Dev seat, and I do not need the Collab or Pro seats.Team/Organization Name: Personal TeamAccount Role: I am the owner and administrator of this account.In addition, I have submitted several inquiries through Figma Learn and the support channels regarding this issue. However, it seems that my requests may have been closed or marked as resolved before the situation was fully reviewed.This has been quite frustrating because the billing issue remains unresolved, and I am conce

My story is similar to many others’ stories here on the Figma Forum. I shared links from my personal account with 1 other person.  That other person was added as a professional seat on my account for $20 dollars without my consent and without even informing me of the additional charges. I also added 2,500 AI credits last month for my personal account as I ran out of AI credits, but I found out that the charge was not a 1 time charge but a recurring monthly charge. I did not consent to this recurring monthly AI credit charge and was not informed of this additional charge. Not only did I get an additional AI credit charge, but the extra seat (which I did not consent to) was also given an additional AI credit charge (which I did not consent to).I only want 1 professional seat for myself with no recurring AI charges going forward.  The total charge should be $20 a month for this 1 seat. My bill last week was for $172.90 for 2 seats and 2 2,500 AI credit charges.  I would like a 1 time refu