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Please Help me my figma web app not working the screen is completely Blackout it showing some WebGL related Issue. 

The desktop app is very slow and lags. How can I fix this?

My website (myhyroxplan.com), built with Figma Make, is not being indexed on Google because the sitemap ( https://myhyroxplan.com/sitemap.xml ) returns a 404 error. In my project, I have both a valid  sitemap.xml  file and a  robots.txt  file placed under the  /public  directory, correctly referencing the sitemap. However, this structure does not expose the sitemap to the public internet at the root URL, so Google Search Console cannot read it.Please advise how I can serve my  /public/sitemap.xml  file directly at  https://myhyroxplan.com/sitemap.xml  for proper indexing.Is there a supported method or workaround to enable static file hosting at the root, or is this a current limitation of Figma Make for custom domains? Thank you in advance for your support

And yes I am yelling!Right in the middle of working, the variables collection menu went crazy.The collections are not collapsible. The entire left column is not collapsible!I had to go full screen just to see the groups in my collections and they are not collapsible. Basically it is a nightmare trying to even find things to make a selection, let alone work on thousands of variables!Clearing cache is of no use. All the basic troubleshooting is of no use. And I have work to do! I normally don;t get bent...but...I. Have. Work. To. Do.Figma what did you do?!I figure we can tack this on to yesterday’s ticket of…  And NO Figma Support...I will not upload a video! 

I accidentally purchased a one-year subscription instead of a one-month subscription. Is it possible to get a refund?

Hi,I have a figma EDU plan that I believe might have momentarily lapsed earlier this year. I just noticed on my credit card statements that I’ve been charged $20/month by Figma Inc since June 2025, but I’ve received no billing statement info at all via email, and I can’t seem to find a way to cancel or view my billing statements anywhere in Figma. I’ve tried contacting support but AI chatbot won’t let me talk to a real person since I have an EDU account. Can someone help me figure out how to cancel these charges? I’m out over $100 for something I never signed up and was never notified about.Thanks

I imported variables from one design file to another and remapped the variables. For some reason none of the ‘text styles’ show up when I select any text, as if they do not exist in the local variable collection even though they do. I do have the font installed on my local computer, so why would this be happening?I am encountering this problem on both the Figma app and browser versions. Also, the Figma app is the latest version.  

I’m having an issue where my prototype layout looks completely fine on most devices (multiple laptops, VMs, and colleagues’ computers), but on a few specific systems the design appears squished — text lines overlap, spacing collapses, and some buttons even disappear or get pushed out of the frame.All screens are using the same Figma link.Has anyone else experienced this or found a reliable way to make prototypes render consistently across different screen resolutions? I really need to use these prototypes for user testing, for god’s sake! 😩 

すでに数カ月前にプランを解約済みのです。法人の決算にあたって、経理作業が必要なのですが、過去の請求履歴を見ることができないアプリケーションに初めて遭遇して困惑しています。一度解約すると、もう請求書は二度と手に入らないのでしょうか？

Hello. I am working with gif banners in figma and use Gif Export plugin, today this plugin stopped working and i can't finish my work. Why Figma can't export gif files? Do we have any other chances to export gif from figma?

I have designed a website using Figma sites. The alignment is perfect in the preview mode. However the published site looks distorted. Common problems like center aligned objects moving to the left (I saw other users mention the same concern) Kindly help me fix this at the earliest.

I noticed that Figma became slow after updating my M3 MB Air to Tahoe. It’s very laggy and noticeable when screen sharing during a Google Meet call.

Figma provides a URL https://desktop.figma.com/mac/version.txt which should have the current version string to help sysadmins with update automation. That URL seems to have stale information at the moment (125.9.10 instead of 125.10.5 as of this posting). Can someone at Figma please look into this?

The recently introduced fill patterns do not seem to be correctly saved in styles:They are not editable (cannot select a new pattern object, and the toolbar does not show the pattern tab) When exported from a library, using them in another file results in displaying dots (presumably the default pattern) 

I generated a figma make presentation and published it . Then I shared the published link to one of the persons within the organization. But the person cannot access it . Why ? 

My Figma shortcuts for last run plugin is not working. When I press Command + Option + P, it does not open my last run plugin.

Hi,Since the latest major update, we’ve been seeing a visual glitch with component instances in our Organization.Almost all instances initially render with the default state of the component (or nested instances), instead of showing the overridden values. The visual state only corrects itself after we interact with the instance — for example: Clicking into overridden text layers Toggling a variant/prop off and on again 📺 YOUTUBE VIDEO OF THE ISSUE IN ACTION: https://youtu.be/GOBF6B7vaO8---This is particularly problematic with our icon components, which use a scale vector. We have to swap between styles (e.g. filled/outline variant) on the inner vector before it displays at the correct size.In the attached video, you can see that our documentation header com

Hello,My Figma Education plan expired and I’ve been unable to re-verify my student status since September 2025.I’m currently an active college student enrolled in a graduate microprogram (Education) at a French-language CEGEP in Québec, Canada.Please find attached my valid student ID as proof of enrollment.Could you please review my case and restore access to my Education plan?My Figma account is registered under this email address.Thank you for your time and assistance,[redacted by forum moderator to remove PII]Cégep de Sainte-Foy (French-language college)Québec, Canada

Hi, i am a new student who is supposed to get the education plan with Figma through my university, but everytime i log in it says i have to verify (even though i already have set it up), and now it says i’ve exceeded the verification limit. What should i do? I have a very important exam and presentation that i need to use figma for. Everyone else in my group is able to use the education plan, and i feel behind.

Dear Figma Support Team,I am a student at BHARTI VIDYAPEETH SCHOOL OF ONLINE EDUCATION PUNE, (expected graduation:  2027). I urgently need access to Figma's education plan for coursework, but I’ve been completely blocked by the SheerID verification process.Here’s what has happened so far: I used Figma's education plan for a year and when it was time to reverify I submitted the verification form, but when I submitted my documents, there was an error. I tried it two more times and it gave an error. When I made another try, it said "verification limit exceeded". The issue was not resolved by SheerID and I am still getting the "verification limit exceeded" when I try to re-verify. I got the mail from the sheer id support team to try it with my verified college id but i do no a email id provided by college also cc figma ive also mailed the documents but theres no response from sheer id and it a week no

Hi! I’m testing a site built with the new Figma Sites feature. I’ve set the top navigation bar as a sticky element and made sure it’s positioned at the very top of the layer tree. In the Layout panel, canvas stacking is set to “First on top.”Canvas stakcking settingsIt looks fine on Figma and Chrome(desktop & laptop)On Safari and mobile browsers, the sticky navigation bar appears underneath the hero section content, even though it’s set to be the topmost layer in the design.

I have a company account where we have a paid professional plan, but when i tried creating a mock on AI backed feature, it is throwing a message that I am out of free AI credits. I don't know why it is still showing as free even after having a paid account   

Dear Figma Support Team,I hope you are doing well.My Figma account associated with the email [redacted by moderator to remove personal information] has been suspended, and I am unable to access my design files.I kindly request your assistance in reviewing my account and restoring access if possible. I believe this suspension might have been an error, as I always aim to follow Figma’s community guidelines and terms of service.If any additional information or verification is required from my side, please let me know, and I’ll be happy to provide it promptly.Thank you for your time and support. I truly appreciate your help in resolving this matter.Warm regards,Muaz MuhammadEmail: [redacted by moderator to remove personal information]

I had this issue since yesterday where my figma make files specifically doesn't seem to be able to load. This happened to all my figma make files and it's been around 24 hours and nothin has changed. Figma support mentioned it could be due to network issue but the same error occurs on other networks and also to those who have view access to the files. 

Hello Figma Support Team, I hope you're doing well. I'm reaching out because my Figma Education Plan still hasn't been activated, even though SheerlD has already confirmed that my verification for the Education offer was successfully approved. At the moment, my Figma account still shows the "Starter" plan, and I continue receiving "Upgrade" prompts. When I try to re-apply, I also get a "Verification Limit Exceeded" message. I am still an active student and need access to the Education Plan for my coursework and design projects. Could you please help activate my Education status or guide me on what to do next? Thank you very much for your assistance and support. Best regards,Mervil