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Subject: Request to recover deleted fileHello Figma Support Team,I accidentally deleted a file and would like to request recovery.Here are the details: File name: BAS Approximate deletion date: 21/4/2569 Account email: (redacted by the moderator due to PII)    This file is very important to my work.Could you please help check if it can be restored?Thank you very much.

When I click on the prototype button, two windows open. The first window remains blank, and the second window always starts at the beginning of the flow. Previously, it was possible to start from a specific screen within the flow. The loading time also seems slower. 

Nested variant property reverts to default in consuming file (library component) Bug type: Feature not functioning as expected Environment: Figma desktop app on macOS Library file URL: https://www.figma.com/design/4hRzDLwr2YIeNgxIiNWBH1/My-Account?node-id=1-40&t=b7pqGU2GtRsvgjYe-1 Consuming file URL: https://www.figma.com/design/XlA6pOMDy6iFXaEK92yCj3/Somerford-Park?node-id=15335-87147&t=uoIVKL7XdNHeAcc7-1 Parent component set: My Account – My Orders Nested component set: Partial – My Orders List Item Variant property that reverts: Type Expected result: A

How can I fully remove myself from an inactive Figma team project? The project owner is not active, and I need assistance from the Figma support team to completely take it off my profile.

There has to be a better customer support system for paying customers. I opened a ticket on April 8 (1851470) simply asking that the account I pay for have the email updated as I lost access to the email domain used when I set up the account on SSO. Due to technical error, I was asked to recreate/open another ticket (1838459). In both tickets, I have provided ALL PROOF of account ownership (invoices, business license, credit card used, file names, seats I pay for, etc.). My issue has been open for nearly 14 DAYS and has been passed to 3 different people asking for identical info that is already attached to both of the tickets! I am a freelancer, so in the meantime all of my other client projects aren't accessible to me at this time. It is crippling my project deadl

I uploaded exactly same document as other students in the same Class. They all passed and get the status verified except me. I try everything but just get rejected

Recently I was unable to upload or add any images or file within my system to the figma make (Add images or files) option for further processing. If anyone knows any solution for this then please help me out! 

Hello,I’m having an issue with Dev Mode not working, even though I’m on a Professional plan and all settings, permissions, and seat assumptions appear to be correct.I already contacted Figma Support 3 times directly through Figma. After a few hours, I only received an automated email, but no ticket number. I replied to that email and have still received no response.Because I was unsure whether a seat had actually been assigned, I briefly tested with my second private email address to see whether I could assign a seat there if none was active. Instead of solving the problem, Figma immediately created a second license/seat, while Dev Mode still does not work.So at the moment I have: a Professional plan Dev Mode still unavailable

Hi everyone, I’m running into an issue and could use some help.I have a config code, but when I try to check out, I get a message saying the code has reached its usage limit—even though it hasn’t been used yet.Has anyone experienced this before or knows what might be causing it? Any advice would be appreciated. Thanks!

Hello Figma Support,My name is Hứa Văn Bây, and my account email is (redacted by the moderator due to PII). I am writing to follow up on my previous request regarding a subscription charge.On April 13, 2026, I was charged $15 USD for the renewal of the Professional team (monthly) subscription. The invoice ID is in_1TKFpYIvcqWR3dFDNYWtqvBA, and the team name is “Bảy Hứa Văn's team.” However, I did not intend to continue with the paid plan and have not used the service after the renewal period.I kindly request a refund for this charge. Please let me know if you need any additional information or documentation from me to process this request.Thank you very much for your assistance.Best regards,  Hứa Văn Bây

Hi, I’ve been reaching out as I’m trying to upgrade our account from professional to Organization but need the annual fee submitted to us as an invoice instead of an online credit card payment. I haven’t had any luck hearing back from anyone from the Figma support team in months nor recently in this most recent support request.  If someone could please email me back. Thanks!

Hello,I’m having trouble logging into my Figma account.After entering my email and password, I’m redirected to the verification page, but I do not receive any email with the login code or link.I have already tried:checking spam/junk folders requesting the code multiple times waiting for some time trying different browsers/devicesBut the email still does not arrive.My account email: (redacted by the moderator due to PII)Could you please help me resolve this issue?Thank you.

There used to be hovers in the variables window where you could check if the sematic you used is correct. For instance: is [scale100] 4px or 8px?But now there is no more hover in the variables window, where did it go? It wasn’t perfect but better than having to switch to the primitives set every time you’re not sure which token to use...

I’m having some problems with Figma slots as it seems to not fully support nested component Boolean properties.The situation is that I have componentA with slot and componentB with slot, then nest componentA instance inside componentB’s slot. The issues happen when I try to work with the elements inside the slot of componentA instance. The layer panel looks like below.  Here are the issues:Boolean property doesn’t support all elements inside instance slots. Only the component instances support it, the texts & frame don’t. Value of boolean properties doesn’t effect the elements. E.g. when the value is false, the element is not hidden. Also, detaching property from the elements doesn’t work. Boolean properties are listed for Compon

Hi! I’m having an issue where when I select multiple separate frames at the same time and export them together (not grouped, each frame has clip content selected) some of the frames will be missing content that is inside of them. For example the first frame will be fine, but the second frame will be missing one image even though it is inside the frame layer I exported. If I export each frame one at a time, this is not happening. I’m not sure what my issue is and have reinstalled figma. I do this many times a day for work and it has just become a problem for me. It is happening in the desktop app and browser.

Every nodes are malfunctionning and unable to connect or be connected to. I’m a mac user, it seems to be working find on PCs One of my workflow that used to work perfectly  

we have 13000 people coming tomorrow… figma.. pay for what? make a quick demo? then !?!?!?in sted of using you guys we are going to pay a lawyer to sue … worst ai i have seen..since 2006… fakk offf.. worst i ever seen 

We definitely need rollover on credits, because what if we keep on paying for the month and not use equal to 50% due to other commitments? It just disappears.. I think it’ll be fair if unused credits roll over .. Way way better

I rely heavily on shortcuts for everything in Figma, but I’ve noticed a recurring issue. When I accidentally press Cmd + B（or cmd + I, cmd + U） while a Frame or Section is selected, it triggers bulk-formatting that turns all nested text bold.Unfortunately, this can't be reversed by pressing the shortcut again (except for cmd + U). If the mistake isn't caught immediately, undoing it with Cmd + Z becomes difficult after further edits.  Is it a bug? or some logic behind it that I don’t know.

Hello Figma Support Team,I am experiencing a serious issue with my Figma account and would greatly appreciate your assistance.Last night, without making any changes or taking any actions, 5–6 of my project files suddenly disappeared from my account. I am currently on the free plan. My email address has not been changed, and no one else has access to my account. There has been no suspicious activity to my knowledge.It appears as if these projects were never created, as they are no longer visible anywhere in my drafts, teams, or recent files. These files are very important to me, and I am concerned about potential data loss.Could you please investigate this issue and let me know if there is any way to recover the missing files? I would appreciate it if you could check your system logs or backups associated with my account.Thank you in advance for your help. I look forward to your response.Best regards

The policy of using FIGMA MAKE AI's paid credit is very wrong.It's very good when it works well, so I've already recharged the credits several times and used them for a fee. However, credit consumption is so fast that it's almost mostly used for reworking due to a simple pygma system error.Even if AI does not understand, give the desired answer, or provide a low-quality processing result, we are aware of the stability of AI platforms, so we are using it well. However, it is very wrong to continue using paid credits for system errors, which are problems with simple text processing, and the parts that are now faulty are returned to the previous version, apart from AI.Even AI, which is causing this problem, answered that such credit consumption is unfair. Currently, you pay over $200 to use, and 50% of them consume unacceptable paid credits.It's easy to solve these problems. You need to get a proper understanding and refund the credits th

Hi -I ordered a full seat Professional plan and when I try to upload MP4 files into the Add Images and Files into the prompt, I get the Open window with Custom Files as the file type. This does not show the MP4s I have on my machine. When I change to All Files and then click on the MP4 to open, I get an error “Can’t upload some file types.” The Learn More button is not helpful. The video size is way under the 200MB limit and I can verify that this works (the exact same video files) for another connected account using the organization plan. So, I know that this is a problem with the Professional account. I have verified this on two separate Professional accounts. This functionality was promised in Professional mode and it is COMPLETELY blocking a project. 

Hello, I need a remote collaborator.If you have any idea, just contact me on tel. ToBeRich666

After updating Claude Desktop to the latest version (April 14, 2026), the Figma MCP extension (v1.0.4) starts successfully but never responds to tool calls. The server initializes, lists tools, and then times out on every subsequent request. The root cause, identified in the MCP logs, is a protocol version mismatch: Claude Desktop now negotiates 2025-11-25, while the Figma extension responds with 2025-06-18.MCP server logs✓ Server started and connected successfully✓ Client → initialize { protocolVersion: "2025-11-25" } ← Claude Desktop✓ Server → initialize { protocolVersion: "2025-06-18" } ← Figma extension✓ tools/list → OK (get_design_context, get_metadata, etc.)✗ Any tool call → no response / timeout after 4 min✗ Client transport closed (intentional shutdown)The pattern repeats on every session restart, reinstall of the extension, and reboot of Claude Desktop. Protocol negotiation succeeds but tool execution never reaches

Dear Figma Support Team,I’m reaching out to request assistance in recovering a couple of Figma files that were accidentally deleted from my account. These files are important to my ongoing work, and I would greatly appreciate your help in restoring them if possible.The file names are as follows:Misaal Annotation Dashboard USPS Tracking Dashboard - USPSCould you please check if these files can be retrieved from your backups or version history?Thank you for your support, and I look forward to your response.