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안녕하세요, Figma 지원팀.최근 결제된 **8월 구독료($48.40)**에 대해 환불을 요청드리고자 합니다.저는 6월과 7월 동안만 일시적으로 Figma를 사용할 계획이었으며, 해당 기간의 결제는 모두 정상적으로 이용한 비용이기 때문에 이의가 없습니다.6월: $22.00 7월: $66.88하지만 8월에는 Figma를 사용할 계획이 없었고, 실제로 결제 이후 서비스를 전혀 이용하지 않았음에도 $48.40가 자동 결제되었습니다.또한 구독을 해지하려고 했지만, 구독 취소 메뉴를 찾는 과정이 매우 어렵고 직관적이지 않아 해지를 제때 하지 못했습니다. 예상하지 못한 자동 결제로 적지 않은 금액이 청구되어 당황스러웠습니다.저는 이미 6월과 7월 사용에 대한 비용은 모두 정상적으로 지불했으며, 8월 결제분은 전혀 사용하지 않은 상태입니다.따라서 이번 한 번만 예외적으로 8월 구독료($48.40)에 대한 환불을 검토해 주시면 정말 감사하겠습니다.현재는 동일한 상황이 발생하지 않도록 구독도 취소한 상태입니다.바쁘시겠지만 긍정적으로 검토해 주시면 진심으로 감사드리겠습니다.

Subject: Refund request for accidental extra seats (Invoice RTRXNLFG-0006)Message: Hi Figma Support,I recently received a charge of $77.72 USD ($1,355.66 MXN) on my bank account on July 31, 2026, for the invoice RTRXNLFG-0006 (issued on July 14, 2026).I just realized I was being charged for 2 Full seats and prorated upgrades. This was completely accidental; I did not intend to add extra paid seats or upgrade my team, as I only meant to use the Free/Starter plan. We haven't used the paid features.Could you please help me process a full refund for this invoice and downgrade my workspace to the Free plan?Account & Invoice Details: Figma Account Email: [Redacted by moderator - 2026/08.02] Bank Charge Date: July 31, 2026 Invoice Number: RTRXNLFG-0006 Total: $77.72 USD I have attached screenshots of the invoice and the bank charge. Thank you very much for your understanding and help!

Hi, I'm having a problem with my Figma files—I keep getting a memory error. I even created a new file to split the content up, but when I start working on it, I still get the same error, even though the file itself is empty. What's going on? 

자동결제 건이 있습니다 사용하지도 않았고 앞으로 사용하지 않습니다 자동결제 취소 해주고 결제 된건을 환불해주세요 

I want to remove the Edu plan of my account so that my friends (which aren’t students) can access the figma file :( I dont know how to send a ticket so I come here for help :(( 

I rely heavily on shortcuts for everything in Figma, but I’ve noticed a recurring issue. When I accidentally press Cmd + B（or cmd + I, cmd + U） while a Frame or Section is selected, it triggers bulk-formatting that turns all nested text bold.Unfortunately, this can't be reversed by pressing the shortcut again (except for cmd + U). If the mistake isn't caught immediately, undoing it with Cmd + Z becomes difficult after further edits.  Is it a bug? or some logic behind it that I don’t know.

i need a refund,because this purchase cannot satisfied me，i am using codex with figma plugin,but the mcp server is so unstable。thanks

I deleted a section on a Figma board and the version history isn’t working!!!

I’m having a bit of trouble with the ‘Manage libraries’ modal since I updated to Tahoe on Mac, and the latest Figma update. What used to happen: On the ‘Manage libraries’ modal there’s a list of components that can be updated. You would click on one of the rows and the modal content would change to ‘Review updates’ for that component. The back button would change the modal content back to ‘Manage libraries’.What happens now: When you click on one of the rows on the ‘Manage libraries’ modal, the ‘Review updates’ opens in a modal behind it. This seems like a bug as it is hidden by the ‘Manage libraries’ modal which stays open. If you click a different component to update, another ‘Review updates’ modal opens. The result is multiple ‘Manage libraries’ and ‘Review updates’ windows, it feels like a bit of a mess. Anyone else have this issue?

EnvironmentFigma Desktop App version 126.6.14 macOS Tahoe 26.5.2 (25F84)SummaryWhen a text layer uses two colour variables (one bound to the text fill, one bound to the underline colour via Type Settings), clicking the underline colour in the Selection colors panel opens the variable picker with an incomplete list. Variables that should be valid options are missing. The same underline colour can be swapped correctly when accessed directly through Type Settings, so the problem appears to be in how Selection colors resolves the list of swappable variables for an underline binding.Steps to reproduceCreate two colour variables that are scoped to allow use on text. Create a text layer and bind the text fill to the first variable. In Type Settings, apply an underline and bind the underline colour to the second variable. Select the text layer. Both variables appear in the Selection colors section at the bottom of the right panel. Click the underline colour variable in Selection colors to swap

Hi, I don't know why, but I can't use the "Fixed (stay in place)" option. It doesn't work with anything, whether it's components, images, frames, or text. I've tried looking for a solution, but I couldn't find anything. In the tutorials I've watched on how to use this option, it was always available. I don't know what I might be doing wrong, so I came here to ask for help. Does anyone know what I can do? 

EnvironmentFigma Desktop App version 126.7.10 macOS 26.5.2 (25F84)SummaryWhen a component set has multiple variants whose text layers reference the same component TEXT property ("content data point"), applying a different text style to the text layer in one variant also changes the text style of the text layer in other variants that reference the same property — even when those variants previously had different, independently-set text styles. This was first observed after the file had been edited via the Figma MCP (plugin API); the affected variants had not previously shown this behaviour. On a previous occasion, the issue was no longer present the following day without any deliberate fix being applied.Steps to reproduceCreate a component set with at least two variants. In each variant, add a text layer and connect it to the same component TEXT property (so all variants share one editable content field). Using the Figma MCP, update variable bindings (e.g. colour variables) on the compo

Hi, I’ve been trying to solve an issue with a font for a few days now and I’m out of ideas to try...In our company design system we use a custom variable font (Aspekta, loaded as "Aspekta Variable") previously worked correctly on my machine — I used it directly while building out our design system's typography, with full access to its weight axis. It has since stopped working with no changes on my end: Figma now shows only a single static "Regular" instance for it, with no weight axis slider or numeric control. Binding a numeric value to fontWeight via a Figma Variable is accepted without error, but has no visible effect on rendering.EnvironmentFigma desktop, latest version (confirmed same version as coworkers who don't see this issue) Also reproduced in browser (Chrome) — same result macOS Tahoe v26.3.1Steps to reproduceInstall AspektaVF.ttf (a variable font with a working weight axis, 300–900) locally Open a Figma file with text set to "Aspekta Variable" Open the Typography panel for

While I was working suddenly frames disappeared,when I try to reach certain restore point before that they are there,but when you restore to that point,frames are not visible and it doesnt recognize that I rolled back anything.

We have an image container component that we use on many pages, which utilizes a slot. It had been functioning perfectly for a while but recently team members have noticed that the contents of the slots reposition themselves outside of the frame of the component at random. Today I observed this happening when I clicked the lock icon to lock the slot layer- no other actions were taken and the contents of the slot moved themselves to the upper left of the frame, outside of view and the actual component frame. The ‘undo’ action does not undo the repositioning.  This is severely impacting our workflow as the images will reset themselves multiple times a day. 

When attempting to move screens from one page to another in the same file, it caused all existing screens to disappear from the page

The title is basically it. All participants of the site are on the education plan, which has the same image limit as the professional plan  -- per Attach files to a prompt in the Figma agent and Figma Make – Figma Learn - Help Center. 

I’m experiencing a recurring issue in a Figma Make project after extensive usage within a single project file.In this project, I have run over 1000 prompts+. However, when attempting to run the next prompt, the execution repeatedly fails. Each retry shows the following error message:“Couldn’t connect, check your internet and try again”(A new Request ID is generated each time.)This issue occurs consistently, even after multiple retries, and does not appear to be related to my local internet connection.I have checked my connection settings, and everything appears to be working correctly (based on support replies in https://forum.figma.com/ask-the-community-7/figma-make-ai-couldnt-connect-check-your-internet-and-try-again-argh-52365 I duplicated the project file to test prompts and troubleshoot the error, but the same issue persists. In the project file, I noticed that under /supabase/functions/server/index.tsx displays a warning:“This file is large and may cause errors.”. I attempted to

We are able to Prompt. We are able to see code. Can you help us troubleshoot?

 Hello there, I’m facing issues with loading the preview of my Figma Make files eventhough I’ve done the Adjust your network settings steps by doing the proxy bypass step, but it still doesn’t work. Any other advice please?  

Dear Figma Support Team,I hope you are doing well.I recently noticed a charge of $115 on my account, and I wanted to reach out because I believe I misunderstood how collaborator billing works.I am new to Figma and have only recently started using it as a freelancer. While working on my projects, I shared access with a few people so they could view or collaborate when needed. I genuinely did not realize that adding users in this way could result in additional charges, nor did I notice any warning that these collaborators would increase my subscription cost.This was an honest mistake on my part, and the billing came as a complete surprise. As someone who has just started freelancing, this unexpected expense is quite difficult for me to manage.I completely understand that billing policies exist, and I take responsibility for not fully understanding the pricing model. However, I would be very grateful if you could review my account and let me know if there is any possibility of a goodwill

방금 실수로 팀 내 5명의 권한을 Full에서 Dev로 변경 후, 다시 Full로 변경했는데, 그 때문에 비용이 과하게 청구되었습니다. 이 추가 요금을 취소하고 싶습니다. (Billing adjustments을 취소하고 싶습니다.)즉시 권한을 Full로 수정했습니다.최종적으로 제가 이용하고 싶은 좌석은 Full 5명, Dev 1명입니다. 

Dear Figma Team Today I ran into a problem with my Figma design file. I’ve been working on my icon kit for several months, and today I noticed that major changes I made about two months ago had disappeared from the file.For example, I had a entire block of arrow icons, and I remember that a month ago it was there and had been saved. But now it’s just gone, asas if they had never existed. It looks like file had partially reverted to an earlier version, but I don’t know the real reason why.I definitely didn’t delete these changes, but they’re gone. Can you please help me figure this out? Thank you!

Message to Figma July 30, 2026My Figma site Sullivan Skateboards seemed to have  been tampered with by an outside source in which my design files became locked and unable to move. It’s exactly the kind of things in which were happening at companies I was working at. I was having issue with people from Publics Health in New York and people from DDB Health. Can you track by URL who may have entered my Figma and sabotaged my files? 

When i’m trying to add new shader effects/fill nothing is happening. The effect appears in effects panel, but nothing changes on the canvas. It doesn’t depends on what effect or preferences i use — it just doesnt work! I’m sure (and i’ve checked) that my laptop supports such technologies. Web version doesnt work too. Maybe i’m wrong with something or it’s a bug?… What can I do to fix the problem?