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Report a Problem

Experiencing issues? Report them.

  • 3,043 Topics
  • 7,983 Replies
3043 Topics
Rene_Beekman
Rene_BeekmanNew Member
asked in Report a Problem
Figma embeds don't load when 3rd-party cookies are now allowed in the browser

Do not allow third-party cookies is the standard in browsers by now.I find that I need to specifically disable this protection to have Figma embeds load in Confluence.

30
Rene_Beekman
Doug6
Doug6New Member
asked in Report a Problem
[Figma Buzz] - Zoom to 100% and Zoom to Fit

Hey team. I hope you are doing well.I'm testing Figma Buzz and having a hard time to zoom to the real size (Zoom to 100%) similar we do on Figma Design. When I try to zoom it to 100% it works same as the Zoom to Fit.Can you help me on that?  Doug LazariniFigma Desktop App version 125.4.9Figma Buzz

131
y_toku
Figmate
Apoorva
ApoorvaNew Member
asked in Report a Problem
Prototype Linkage not working

I have a prototype of about 50 pages and the back and next button does not seem to work in some of these button. Is it a recent figma bug?

222
J
Figmate
bea.mazzorana
bea.mazzoranaNew Member
asked in Report a Problem
STOP FIXING EVERY AUTOLAYOUT FOR GOD SAKES!

STOOOOOOOOOOPPPP fixing every f*cking autolayout that I have in my project!!! It's being the worst exeperience of my routine to deal with Figma everyday! It's disgusting to deal with so many bugs, wrong things, things that you didn't ask to edit but even so Figma goes there and BAAAAMM changes. I HATE FIGMA SO BAD! I hope some good soul appears soon to create a better competitor.

190
bea.mazzorana
Cedric Van Laere
Cedric Van LaereNew Member
asked in Report a Problem
Prototype not 'remembering' changes made to a component instance

I’m not getting the desired interaction in Figma prototype.I have an accordion component that includes 4 document items and an "add document" button by default. For the prototype, I want to show variations—like only 2 documents and no button—so I hide certain layers within the instance.But when I preview the prototype, it resets to the default component state and ignores the changes I made (like hidden layers).I've made a video to illustrate the issueAnyone know why this is happening or how to work around it?

351
Tom Reem
Figmate
SivaUX
SivaUXNew Member
asked in Report a Problem
Non-Team Member Appears in @Mention List in Figma Comments

Issue: When I try to tag @siva in a Figma file, two users show up in the list: One is the real member of the project and organization (me). The second one is not part of this project or organization, but still appears in the mention list. I want to remove or stop seeing the second user. Steps to Reproduce:Open Figma Web/Desktop App. Navigate to a specific Figma file within your project. Click the comment button. Type eg, @siva in the comment box. You’ll see two users show up in the list. One is part of the project. The other one is not. Expected Result:Only project or organization members should appear when I type @siva. Actual Result:Two user suggestions appear, but one of them is not even part of the team. Device & Environment Details:Device: MacBook M1, 2020 OS: macOS (or your OS) Browser or App: Chrome / Figma Desktop App Figma Version: Figma Desktop App version 125.5.6 Account Type: Professional Team User Role: Admin (mention your role in the project) Additional Notes:The seco

312
djv
Figmate
Marcus Ventura
Marcus VenturaNew Member
asked in Report a Problem
Unable to renew Education plan

It's been over a year since I signed up for the Education plan and I'm still a student. I want to renew (or upgrade) my student status, but the message keeps saying I'm verified and I can't access the Professional features (which are free for educators). Please, I need to upgrade and renew my Education plan.

231
djv
Figmate
gravitypanda
gravitypandaNew Member
asked in Report a Problem
Can't collapse entire frame

Before you used to be able to command click on an entire frame and it would collapse all groups inside the frame and the frame itself. Now if I have a frame that has 100s of layers and layer groups and I am trying to find a specific layer, I can’t collapse all folders easily to find the correct layer group.

192
Rob_Marquardt
Aimee2
Aimee2New Member
asked in Report a Problem
Random grid lines when exporting image

When I export a screen as a PNG or JPG, there will be random faded grid lines on some parts of the image. The filter icon in this example also doesn’t have a box around it in Figma.  I’ve tried exporting with different settings and always get the same result. There’s no grid on the screen in Figma - it looks completely normal there. When my coworker exports the same screen, it’s normal for her. Any idea why this is happening and what I can do to fix it?

793
Nellya
Cristian_Banu
Cristian_BanuActive Member
asked in Report a Problem
Copy paste acts weird

Hi guys,If I try to copy an element from a frame, far away from that frame on the main canvas, that element is still gonna get copied inside that parent frame. What’s the point? If I drag the page miles away from the parent frame, my intention is probably copying that element somewhere else, not in the same frame, no? edit: I can’t tell you how annoying and illogical this is. Is it a bug? It didn’t work like that in the past, I know for sure. Or is it by design for some weird messed up reason?

201
Gayani_S
Figmate
charmainekmw
charmainekmwNew Member
posted in Report a Problem
Figma getting increasingly buggy

A couple of bugs that have been annoying me lately:Unable to click “+” for strokes and fill and effects. I am able to apply variables, but whenever I click “+”, it would not respond. Unable to remove strokes, fill and effects. Once I apply them, I cannot click remove. If I do it on a browser though, it works Left click not working on elements sometimes. I have tried restarting the application over and over again but these bugs keep consistently appearing

411
Gayani_S
Figmate
JayWilliams
JayWilliamsNew Member
asked in Report a Problem
Unable to access past invoices after switching to a free plan

Hi,I was previously on a paid plan however after switching to a free plan I now have lost access to the billing section within figma. I still need to access past invoices for this account. Is that something that you might be able to help me with?  Regards,Jay

201
Celine_
Figmate
Mario gg
Mario ggNew Member
asked in Report a Problem
Issue Accessing Figma AI First Draft Despite Being Enabled

Hello,I’m currently using the Figma for Education plan, and I would like to use the AI First Draft feature to assist in my academic projects. I’ve checked my settings, and the feature appears to be enabled, but for some reason, I still can’t access or use it.I’m not sure why this is happening, and I would appreciate any help in resolving this issue. Is there any limitation with the Education plan regarding this feature? Or is there something else I should configure?Thank you in advance for your support.Best regards,Mario

601
Celine_
Figmate
Edward Pakpahan
Edward PakpahanNew Member
asked in Report a Problem
[Urgent] Can't proceed with payment for professional plan

Hi there, I’ve moved from Berlin to London. I cancelled my subs for awhile and today I wanted to renew the Professional Plan and it kept throwing me this error.I’ve tried to change the card to my German account, and change the currency everything. Pls help.  

241
Celine_
Figmate
alanylwan
alanylwanNew Member
asked in Report a Problem
How Can I change arrow type in new version？

it was so hard to find compairing with the older version...This is BAD as this function is a frequently used function!

393
Manuel Reimann
Rinata Berdnyk
Rinata BerdnykNew Member
asked in Report a Problem
Why are my URL links for Figma Slides so long now?

Around 2–3 months ago, Figma links to slides and frames used to be shorter and cleaner. Now, when you copy a link to a slide, frame, or object, the URL is significantly longer and more complex.🔍 Example: Before: https://www.figma.com/file/abc123/My-Project Now:https://www.figma.com/file/abc123/My-Project?type=design&node-id=44%3A2920&t=abcd1234&page-id=44%3A2919&mode=designCan I copy the shorter link?

433
Gayani_S
Figmate
Cammy Hogg
Cammy HoggNew Participant
posted in Report a Problem
Can't hold arrow keys to quickly move image within crop boundary

When cropping an image, it’s not always possible to hold down the arrow keys to reposition the image within the crop boundary. Sometimes it doesn’t move more than one step. It’s a little frustrating and inconsistent.It seems to have something to do with what’s in focus - when I click the image and it becomes focussed in the Properties panel (under Fill), then holding the arrow keys works. When it’s not focussed in the Properties panel (but still selected on the canvas) it doesn’t allow you to hold the arrow keys, yet you can still move one step at a time.I’ve only noticed this behaviour happening recently.Of course, you can drag to quickly move the image within the cropped area, but this doesn’t snap to the pixel grid (even when snap to pixel grid is turned on) - but this is besides the point.

211
J
Figmate
Alexander Giese
Alexander GieseNew Member
asked in Report a Problem
Mouse Icon for the tool is not updated on hovering over different elements

On the canvas, the mouse arrow is always replaced by that tool, that is currently selected. But on hovering over e.g. the edge of a section, over elements with comment tool active etc., the mouse stays the same and onl shows a mouse arrow, instead or the resizing icon, or the comment icon etc. Mouse Arrow does not change on hovering over elements, so that its unclear wich tool is being used or is availablePlease make repair the mouse to change to the right tool on hovering on different contexts again. It really makes working harder, because you are not sure which tool is currently selected.Thank you!

212
Alexander Giese
jony1999brya
jony1999bryaNew Member
asked in Report a Problem
application type in figma

Good day. I am attaching a photo. 1. I created an ellipse 2. I blurred it using blur 3. I am trying to change the overlay type. It does not change.

71
djv
Figmate
Genrole_Caspe
Genrole_CaspeNew Member
asked in Report a Problem
Font variable doesn't visually update across pages unless text is interacted with

DescriptionWhen I update a font family variable in my design system (e.g., changing FontPrimary in the brand collection), the text on some pages doesn't visually reflect the new font. The change does apply, but the new font only renders after I double click or otherwise interact with the text. Until then, the old font appears on canvas.This issue seems to affect styles that use font variables indirectly through alias collections and text styles.Steps to Reproduce Create a font family variable in a brand collection (e.g., FontPrimary = DM Sans). Reference this font variable in an alias collection that defines type scales. Apply those variables via Text Styles across multiple pages in the file. Change the value of FontPrimary to a different font (e.g., Inter). Observe: some pages update correctly, but others still show the old font. Double click on text on the affected pages — it instantly updates to the correct new font. Expected BehaviorAll text styles using the updated varia

361
Tom Reem
Figmate
shreya.bardia
shreya.bardiaNew Member
asked in Report a Problem
Why is my dev mode not working in student id?

My dev mode is not starting even if ive verified my student account.

161
Nellya
Miriam B. Deutsch
Miriam B. DeutschNew Member
asked in Report a Problem
Why are links shared with viewers now static so viewers can't see updates made?

When sharing a link to a page in Figma to a viewer, we have recently experienced that the viewer can not see the updates made by the designer when the reviewer is revisiting the page via the link the day after?It’s creating a lot of frustrations when you think the viewer is seeing the same thing as the designer is, but they can’t see the updates that have been made since last.We have not noticed this earlier. Is there a fix for it?We have also experienced that the updates made by one designer (in the most recent case a new page added in a file) was not visible to another designer until the other designer reopened the file. This causing great frustrations when designers working together online on the same project.

373
djv
Figmate
Meg24
Meg24New Member
asked in Report a Problem
Missing font punctuation

I have a brand font installed but it’s not rendering any punctuation correctly e.g. “ ? ! & all become generic and off-brand. They’re very distinctive and look obviously wrong but the font is fine in Adobe. How can I continue to use Figma for design and solve this issue, I don’t want to move into Adobe, it’s going to slow my process down SO much and I’ve invested so much time into building out my design system.Thanks!

121
Celine_
Figmate
Maurizio_Vaggi
Maurizio_VaggiNew Member
asked in Report a Problem
Education plan expiring, multiple teams

Ciao a tutti!I have a question about the Education plan.I am part of three different “edu” teams under the same account, and I received a message stating that my Education access is expiring in 2 weeks. However, the message doesn’t specify which team.From what I understand, the plan applies per team, not per account.Has anyone run into the same situation? How do you check which team is affected? Thanks,Maurizio

503
Celine_
Figmate
ProfessionalFrog
ProfessionalFrogNew Member
asked in Report a Problem
Downloading code produces blank zip file

Download code button in figma make is giving a blank zip file, title of project is “project” and has no slashes or periods.

1086
Celine_
Figmate
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