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I wanted to change my org e-mail, but even though I clicked on the confirmation button on my new e-mail within minutes it keeps telling me the link has either expired or malformed. Would appreciate the help!

Hi — I’m hoping someone can help point me in the right direction.I’m being charged $21.49 monthly by Figma, but I can’t locate an active subscription on any Figma account I’m currently able to access. I’ve checked the accounts/emails I’m aware of and don’t see any billing information or active plans.At this point, I’m not sure which account or email address the charge is associated with, and I don’t have a way to identify it on my end. I’m trying to figure out how to: Identify the billing account associated with this charge, and Cancel the subscription, since I’m no longer using it. I’d also appreciate guidance on whether any recent charges might be eligible for a refund.Thanks in advance — any help or direction would be appreciated.

Hello Figma Support Team,I am facing an urgent issue with my account.Since yesterday, I am continuously getting this error while trying to create a new file:“XHR for '/api/files/create' failed with status 429”Because of this, I am completely unable to create any new files in Figma (including Drafts). I have already tried: Logging out and logging in again Clearing browser cache Trying without plugins The issue still persists, and it is blocking my work urgently.Could you please check if my account is under any rate limit or restriction and help resolve this as soon as possible?This is time-critical for my work, so I would really appreciate a quick resolution.

Hey there… I just encountered the issue with glass effect. I made a navigation bar with frame tool and added glass effect; while I design it has glass effect, but when I go to preview it just disappears. When I copy and paste the same frame onto design file instead of website it works how it should. Is it me ? Am I going crazy or its just Figma?work on design tabtotally disappears on preview

Hi Figma team, I need to gain access to my old projects from my previous job. Ive tried logging in with my old email address [redacted by moderator to remove personal information] but only some of my projects are showing. They were saved in another team either titled L33 or by my name but these options do not show when i log in. Please could someone advise on how to retrieve them as I am trying to make a portfolio and im very worried that ive lost my last 8 years of work!

My game is not loading and it is saying "A little help? I couldn't solve this one. Ask Figma to fix it, adjust the prompt, or restore an older system in chat." I don't have any "A.I. Tokens" though. Any thoughts?

Hi there,I have been working on a program draft for the past two years. It contains one page with the semester schedule since August 2024 and about 45 pages with the detailed daily lesson plans as a small Landingpage per each day.  Additionally, all my class grades are listed on one separate page, showing the grades since the start of school in 2024.I am now quite concerned, because this file is no longer visible in my Figma account. This is a serious issue for me, as it represents many hours of work that would be almost impossible to recreate.Could you please advise me on what I can do? I am confident that the design file was not deleted, as I accessed it almost every 10 days/two weeks and always kept a close overview.Who could assist me with recovering this file?Thank you very much for your help, and best regards,Melanei

I’m sure that the page is extended to include the entire design content of my pages, but when I publish, some of them are fully viewable and others I can’t scroll to the bottom of them! Sometimes it’s just a little bit, and other times it’s a good 200px worth of content. I’ve tried different browsers and it’s consistent across them.

I can’t publish or update the components

downloaded font not working and can’t edit 

I successfully added a library to Figjam and was able to create a sticker out of my component but check I click on the variants icon I’m seeing blank boxes rather than previewing my various variants. I tried refreshing the cache on my desktop but no luck.   

Hey, I lost access to my university email account, which was connected to my Figma. I’ve been already chatting with some AI support and doing my verification, but haven’t received any news since a week. I provided an email address where I should be contacted. Can you help me? 

please help I can’t access my figma account and have a new account to post this. our domain was stolen and we had to change all our accounts but the figma accounts email was not changed. I come back from winter break and cannot access the account anymore please help. -Evan

Dear Figma Support Team,I hope you are doing well.My Figma account associated with the email [redacted by moderator to remove personal information] has been suspended, and I am unable to access my design file I would appreciate clarification on the reason and guidance on how to resolve this.Thank you for your help. Best regards,Uroš

Hello,i am waiting already over a week for my SSL verification on my website. Can someone maybe help me there?  

Hi Figma Support Team,I am writing to request manual verification for an Education plan. I am an educator and am currently logged in with my official school email address.My school does not currently appear in your dropdown database, which has caused my automated verification attempts to fail. To help expedite the process, I have attached the following documentation: A screenshot of my faculty portal/dashboard showing my name and current employment status. A link to the school’s official website showing our faculty directory (if applicable). A copy of my course syllabus or school ID. I am eager to get my students onboarded for the upcoming term. Could you please advise on the timeline for manual reviews, or if there is anything else I can provide to verify my status today?Thank you for your help!Best regards,Alessandro Pappalardo

Hi ​@Junko3 , I have paid for professional plan of figma make, yet if I want to add a custom domain to my published site, it still shows me that am using the starter plan, and as such I cannot add a custom domain. Please help me and check this.

I am currently using the Professional plan from March 19, 2025 to March 19, 2026.Earlier today, I accidentally added one extra annual full seat, thinking that it could be canceled immediately. Unfortunately, the invoice was finalized right away, and an additional charge of $37.87 is now scheduled for January 19, prorated for the remaining period.I do not intend to use this extra seat, and I would like to undo this action.Is it possible for the Figma support or backend/billing team to remove the added seat and prevent the upcoming charge from being processed?Please let me know if any additional information (workspace name, invoice ID, etc.) is required from my side.

Hello Figma Support Team, I am experiencing an issue where Figma crashes unexpectedly while I am working. At random moments, the app shows an error message saying “Something went wrong” with the reason listed as “crashed” (see screenshot). This happens during normal usage, without any specific action triggering it. Reloading sometimes helps, but the problem keeps occurring, which interrupts my work. Could you please help me understand why this is happening and how I can fix it?If needed, I can provide additional details such as my operating system, browser/app version, or logs. Thank you for your time and support.  

I am the original creator and former admin of this file.After an Education plan issue, I lost admin rights and now see “admin approval required.”I can access the file but cannot edit it.Please restore my admin access or transfer ownership back to my account.[redacted by forum moderator to remove PII]

Why am I charged an extra $20 in one-time charges and credits on my bill? I only have two editorial desks; I should only be charged $40.  

Issues with Figma adding pixels to all sides or just some sides when an image is exported. This happens when exported as all file types, with the exception of SVG files. This issue creates a lot of unnecessary editing to the final product, especially when dealing with time sensitive projects.

I had a Figma account under [redacted by forum admin/moderator to remove PII] and I know the password, but I cannot enter an access code because since then Cornell University has deleted that email address due to storage issues. It would be great if I could migrate all the artifacts to another email I own, [redacted by forum admin/moderator to remove PII] .

Hi, I signed up with my university email when I was a student. I’ve since graduated and no longer have access to my school email. I cannot access mail forwarding services so I absolutely cannot access my account from my desktop now (it’s asking for email verification which I cannot provide).  There are some files I’d like to retain so this is very important to me.

Hi! I’m seeing a consistent layout behavior that looks like a bug/limitation in Figma’s Grid + nested layout sizing.ProblemWhen a frame uses Grid layout, and a Grid row/cell contains a nested Auto Layout or another Grid, resizing the parent frame causes children inside that nested container to automatically switch from Width: Fill container to Fixed width. Figma shows a toast like: “Width set to Fixed for [Component A] and [Component B]”.