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Hi, I found no way to unlink the linked Figma design from Jira. When I tried unlinking it from Figma, it was removed from the Figma plugin, but the link still remains in Jira.I searched for this issue and saw that some users reported it as fixed, but I am still encountering it.Thank you. 

I HAVE NO IDEA HOW TO CONTINUE WITH MY DESIGN WORK AS A STUDENT. I HAD TO GO DRIVE OVER THE ROAD  2 MONTHS LAST YEAR AND THE TIME LIMIT FOR ME TO VERIFY MY STUDENT STATUS PASSED DURING THAT TIME. I HAVE TRIED TO GET VERIFIED WITH THE RESOURCES GOOGLE COURSERA ( UX DESIGN  PRO CERTIFICATE) CAN PROVIDE FOR ME TO CONFIRM I AM STILL STUDYING , AND IT IS NOT WORKING, NOT WORKING.. IM A SOLO  STUDENT, DID NOT WANT TO SHARE MY DESIGN WORL,  lifeinpurple.com WITH ANYBODY BEFORE GETTING PROPERTY RIGHTS. PLEASE UNLOCK MY FILES 

This the email I sent to SheerID support team,Elvis Zak MasembeJan 20, 2026, 07:28 PSTProgram ID: 689a62a06d6a3a59de4fbcb8Verification ID: 696f8e1eb36ddf71ef012d20External User ID Not PresentHi Figma Support Team,I’m reaching out because I attempted the account verification process twice and, despite submitting all required documents, my account still wasn’t verified. When I tried submitting a third time, I received the message: “Verification Limit Exceeded.”Could you please help me with one of the following:Review my previous submissions and let me know what is missing or why they were not approved, and/orReset the verification attempt limit so I can resubmit, and/orEscalate this for a manual verification review.Details (if helpful):Figma account email/username: (redacted by the moderator due to PII)Country/region: CanadaDate of

I am a single user (not a team) and I paid for a personal Figma subscription.However, my account is currently showing as Starter, even though my paid period has not ended.There is no Admin or Billing section since this is not a team account.Please check which account my subscription is attached to and restore my paid plan.Account email: [redacted by forum moderator to remove PII]Payment date: every 26thThank you.

My student hasn’t been able to validate her account to an Education/Student Plan even though she’s a valid college student in my design class using her college issued email. She tried to validate her account for Student Plan numerous times but it kept saying an error had occurred and then said Verification Exceeded Limit for Student Plan. She then got removed from her Student Plan and now is stuck with the limited Free Plan. She’s now unable to do what other students in my class are doing. Please help.

Hello,I am experiencing a login issue that started 4 days ago. Although my email and password are correct, and I receive a toast message stating that I am authenticated (e.g., "Authenticated to [redacted by moderator to remove personal information]"), I am repeatedly redirected to the login page and cannot access my account.Here are the details: Email: [redacted by moderator to remove personal information] Browser / App: [e.g., Chrome / Figma Desktop App] Steps taken so far: Cleared browser cache and cookies Tried incognito mode and another browser Restarted the Figma desktop app Response received: HTTP 200 on login, but session does not persist Additional information: I can log in with other accounts without issue. I tried the “reset password” option, but

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back. I was charge last 20th of January, even tho I already canceled my plan and was in starter at that time.

Hello,On 26.12.2025 I purchased 5 USD a month plan from Figma and before the 30 days was up I had reverted back to the free plan. However today on 26.01.2026 I received a bill for 18 USD on my card. Please help me get a refund since the articles on your site or the support email did not help me at all. Thanks in advance. 

Hi! We frequently use number emojis in our designs, but they seem to have stopped rendering correctly in Figma (Design). I’ve tried restarting Figma, but the problem persists.Any suggestions?Non-numerical emojis render correctly. 

I worked on a project for weeks last year and the file just disappeared. I've looked in the deleted files, inside projects and I can't find it aniwhere. I had it open in a tab group in my browser and when I clicked on the tab, this message appeared:I think this is the file link: [redacted by forum moderator to remove PII] I found it in my browser history. Can anything be done about it? I really don't want to lose what i've already done.

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan.When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”I don´t understand what’s wrong with my documents given that some of my classmates uploaded the same ones and got their plan verified

Hi, I have a problem with export. I usually use function “export frames to PDF”, because my drafts is a presentations (always). But some time ago, this feature disappeared, and the usual export remained, which does not suit me (it exports frames one at a time to different PDFs, and I need to export ALL the frames to one multi-page pdf file). plz help, i am so tired for this. I add a picture, how it was before, and what it is now. I've already done "reset figma and restart", it didn't help. 

Dear Support Team,I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid.My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message stating, “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” I am unable to submit my request again.Figma is saying to connect with SheerID, but SheerID is not responding.Thank you 

Already 5 senior designers have been trying to fix this issue, and we believe it doesn’t come from our end. When running a prototype, the bottom bar is supposed to be fixed but its position keeps changing. There is no logic : it can be ok or not on 2 same devices, and it can be ok or not depending on the moment you launch it. Plus, it affects prototypes that were working perfectly fine one week ago. → Hence we feel the problem comes from Figma. One thing to add : this affect only the visual layer, because the interaction cues are in the exact position. 

Hi there, I'm currently using the Educational plan on Figma and working on projects with Figma Make and Sites. I'm trying to connect an external domain to my site, but I haven't been able to do so successfully.Is domain connection supported under the Educational plan? If so, could you please guide me through the correct steps or let me know what might be causing the issue?Thanks in advance! 

Hello Figma support, In dev mode, if I choose language - Android - XML, the color value display format shows as HEXA but actually it is AHEX, is that a bug?  

I’m experiencing an issue where the Figma Desktop App shows a black screen. I have tried uninstalling, clearing all related files in the file manager, and reinstalling, but the app still doesn’t open.I’m running the latest version of Figma Desktop App. My device’s operating system and graphics drivers are fully up to date. The issue does not occur in the web version of Figma, which works fine. The desktop app fails to open any files, even when trying to access them directly via a file URL.Steps I have already tried:Clearing Figma cache Running Figma with GPU acceleration disabled Updating graphics drivers Resetting and reinstalling with full cleanupPlease help me resolve this issue! 

Hi Figma Team,I am experiencing a critical issue where all my Figma Make files have suddenly stopped working. The preview crashes immediately upon loading with a white screen or error message.This seems to be a deployment regression on your end, as it affects multiple files that were working perfectly before.The Error: The console throws a React Router v6 error stemming from makeproxy-c.figma.site. It seems an undefined component is being passed to your router configuration.Stack Trace:Error: [undefined] is not a <Route> component. All component children of <Routes> must be a <Route> or <React.Fragment> at invariant (react-router-dom.js) at createRoutesFromChildren (react-router-dom.js) at Routes (react-router-dom.js) ... Source: https://app-7rewowbl35pf7ves4z6mxxdyr7d3zoduh36vgxqfkug7i6yt7ncq.makeprox

Around 6 days ago, designs are longer working in Microsoft edge. The desktop application and chome are working as normal. However, only specific users have Chrome installed on our organisation’s workplace laptops. On agttempting to load, you see the following error. Reloading takes you to a dashboard.I’ve noticed a number of resources fail to load in the console. Related?  

The “assets” referred to by Claude were a series of five pngs placed into individual files, autoframe assigned and converted to components. Each were added to the Figma Make Claude through the “+” UI. Two worked. Three were lost.Directly quoting Claude within Figma Make:Perfect! I've identified the issue - the Figma asset images for Round, Flat, and Socket Cap are not available in the asset system (the figma:asset imports are failing to resolve).I've created placeholder graphics using CSS gradients and SVG for these three missing screw types:Round: Purple gradient with a circular design Flat: Pink/red gradient with a flat-head screw design Socket Cap: Blue gradient with a hexagonal socket designAll five screw types should now be visible in both the test rows and the wheel picker. Once the actual Figma assets become

I can’t publish my library or find the “Add library to Make” option. I’m on a Professional plan, and all files are within the same project folder, yet the option is not available.

I’m noticing with Figma Make I’m almost always having to issue multiple requests for the same action - very often it will confirm a change which has simply not occurred. This is on both design and function, across multiple properties. Example - the header copy on a landing page, getting it to left-align with the other content. The issue is two fold - one, it says the changes are made, but they are not. Two, I end up having to issue the same request repeatedly showing it that its change is not having the intended outcome. I’ve tried restarting the MacOS app, I’ve tried resetting the cache, running clean-ups of the code, just doesn’t seem to be helping much. Repeated action commands for the same thing are really slowing down my workflow productivity. Additionally, I’ve noticed Figma Make just stops mid-update. I have to prompt it to continue or it will just not do so. Not sure how to solve these

I tried verifying my account and it wouldn’t work. it gave me the message“Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer”. I read the other “solutions” to this issue, they didn’t seem to help. This assignment is due today so I need to verify my account. 

I have payed one month for figma 20 dollars in the past, then deactivated the automatic repay, and downgraded my account to free. But I was charged today again another 20 dollars for I don't know what. I want a refund of my money.

I’m writing to ask for help with my Figma education account. I verified my account on November 23, 2025, and Sheer ID said it was verified. But I can’t access the professional features even though I got a confirmation email from Figma support.The Figma app says my education status is expired and I need to re-verify. But whenever I try to re-verify, I get an error message saying I’ve already reached the verification limit.I’ve talked to Sheer ID support a bunch of times, and they always say my account is verified, but the app keeps saying I need to re-verify. They also say the verification limit is exceeded.I really need this account for my university project. Can you help me fix this?