Hello,
Although I have cancelled my subscription and I now have a starter plan and my workspace is listed as Free, I have been charged 12,40 € for the Professional Plan.
I have tried multiple times to reach out to support.
Please contact me through my email and refound it, as I do believe it was a mistake.
Best regards,
Federica
Best answer by Celine_
Hey
I was able to locate your ticket and I’ve escalated it internally. A support agent will follow up with you by email soon.
Please keep an eye on your inbox (and spam/junk), and continue the conversation there so we can review the charge and issue a refund if applicable.
Thanks for your patience while we get this sorted!
Update: The agent replied to you, please check your inbox when you have a moment. I’ve gone ahead and closed the thread here. Thank you!
Hey
I was able to locate your ticket and I’ve escalated it internally. A support agent will follow up with you by email soon.
Please keep an eye on your inbox (and spam/junk), and continue the conversation there so we can review the charge and issue a refund if applicable.
Thanks for your patience while we get this sorted!
Update: The agent replied to you, please check your inbox when you have a moment. I’ve gone ahead and closed the thread here. Thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.