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I’m on the annual plan, but I noticed several unexpected Collab seats being used. It seems someone invited others without my knowledge. Although I removed the seats as soon as I found out, I was still charged for them. To clarify the situation and prevent this from happening again, I’d like to know who added the seats and which accounts were using them. Is there any way to check this?

When present mode, glass effect appears and is visible, but when prototype mode, glass effect disappears and only drop shadow is visible.Header glass effect in present modeDetail in present modeJust Drop Shadow in prototype mode 

Hi,This is worrying to say the least. Components started vanshing while I was working. So all the items inside the component are gone, the main component doesn’t exist any more, and when I click the instance of the non-existing component, it doesn’t have a name. I tried bringing it back from previous versions, it’s gone in there as well.  

After pressing the copy command (on my iOS, e.g. cmd + c, having Figma open in Firefox) while having marked some specific part in the code view css text box, the clipboard remains empty or rather *is emptied*, if before there was something in it. The quick-copy buttons work as expected, but not always do I want to copy the whole code, but only certain values or texts. e.g. I would only mark “var(--Typography-Bold, 600)” in the following text and press CMD + C, but it won’t copy. I always have to use the quick-copy buttons and paste it somewhere, then cut out the not needed rest.overflow: hidden;color: var(--Font, #ffffff);text-overflow: ellipsis;font-style: normal;font-weight: var(--Typography-Bold, 600);line-height: var(--Typography-Line-Height, 16px); 

Hello Figma Support,I am reaching out regarding my student verification. I had previously been approved for the Figma Education plan, but I accidentally deleted my account. After restoring it, I am now being asked to verify again, even though my verification is still valid.Here are the details provided by SheerID:• Verified email: [redacted by moderator to remove personal information]• Verification ID: [redacted by moderator to remove personal information]• Date Verified: [redacted by moderator to remove personal information]Since SheerID confirmed that my verification is valid, could you please help manually re-apply my student verification to my restored account?Thank you so much for your help!Best regards,[redacted by moderator to remove personal information]

I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.send mail shared id, but not return.+ verificate my figma edu paln , so i upload my university official Certificate doc, student id card, and timespread.but my file is not pass. again,again. than, over verification limit. i so tired.please check my Student Verification step. and limit overmy university Certificate is official, now. sep.22i dont understand why my  Certificate, student id card, timespread not passplease check.  [redacted by moderator to remove personal information]

I can’t see the interface. I tried refreshing, a private window, etc. MacBook Pro, Safari Version 26.0.1 (21622.1.22.11.15) 

There is a bug on the contrast checker and I'll try to describe the bug here with some visuals.Imagine you have a fixed frame with a list of items that overflows that fixed frame, and those list items are for example a rectangular frame with a text inside it. The hierarchy would look like this:The first two items correctly show the white foreground color within the contrast checker and also the correct background color (red)but on the third item only the foreground color (white text) is correctly shown, the background color is shown as my canvas background color (303030), which is technically a background, but the wrong one. It should still be the red background of the frameThe color contrast checker should default back to the nearest hierarchy and take that element as the background. Right now it feels like it’s checking within the canvas what the background is and not within the hierarchy.

I’m reaching out because an important file has suddenly disappeared from my account. I’m the owner of the file, but when I click on its link, I get the following message:“This design file may be deleted, moved or made unavailable. Try reaching out to the file owner.”The problem is that I am the owner of this file, and it doesn’t appear anywhere. Not in “Drafts to Move”, not in “Trash”, and not in any of my team projects. I’ve also confirmed that I’m logged into the correct account.This file is extremely important for my work, and I need to recover it urgently. Could you please help me restore or locate it?[redacted by moderator to remove personal information]

I have deactivated my domain with address assigned to my Figma account account and I haven't changed it to a new one. Now I need to assign a new email so I can access my Figma account. How can I do that? I am not longer able to access my old domain. I paid for upgraded version of Figma and I have bank account receipts to prove I am the owner.Can you help me please?

I canceled my Figma subscription a week ago, and my account is currently showing as on the free Starter plan. Despite this, I was charged for the Professional team subscription for the period from September 3 to October 3, 2025.This situation raises serious concerns about potential system failures or even misleading practices. I expected my cancellation to be processed correctly, yet I find myself facing an unexpected charge. Has anyone else encountered this issue? It's crucial to resolve this matter quickly, as it feels like a breach of trust. Any advice on how to escalate this situation would be greatly appreciated!

Hello Figma Support Team,I am the owner of a Figma team that was previously deleted and then restored. After the recovery, one of my admins [redacted] reported that some of their draft files are missing. These files are not visible in their Drafts or in the Trash.Details: I am the team owner. Admin account: [redacted] The team was deleted and then restored. After recovery, several important draft files belonging to this admin are missing. Could you please help us check if these missing draft files can be restored from your server backups? These files are very important to our ongoing work.Thank you for your assistance.

I’m working on a presentation that contains several prototypes. I’ve set specific widths and heights for the prototypes so that I can scroll inside them.However, when I click on a prototype in the editor, the specified height is randomly removed, and the prototype expands to its full height. This happens even if the aspect ratio is locked.I’ve tried closing and reopening the files, but the bug persists

I am experiencing an issue with verifying my student account on Figma. Unfortunately, I have reached the verification attempt limit, and I am unable to proceed further.I contacted education@figma.com regarding this matter 7 days ago, but I have not received any response. I have also mailed sheer ID support but no response from their side either.Could someone from the Figma team please assist me in resolving this issue or advise on the next steps?

Problem description:Hi Figma team,Since the last update, I can no longer see the distance between elements when I select one and hold down the Option key (on Mac) while hovering over another. I’ve tried everything suggested:Using Option or Alt + hover over another element. Switching from Draw to Design mode in the bottom right of the interface. Restarting Figma, opening new files, updating the app, clearing the cache, trying the web version, and even disabling plugins.Nothing has worked and the problem persists, even though I used to see the measurements with no problem before.I would really appreciate some help, since this tool is essential in my workflow and it’s causing me a lot of issues.Thank you!

When using annotations, there’s a recurring bug where some annotations are visible while others are not.The issue occurs when annotations are inside a Section. If I remove the Section, the annotations immediately appear.

hey i don,t have my last name but the submission form of figma for education required the last name what should i do? 

The problem occurs in both the desktop app and the web versionMy friend has the exact same issueI have already disabled all GPU overlaysWindows 11 pro

Gemini 2.5 (Nano Banana) is temporarily unavailable. What is the reason and how soon will it work, any news?

Weird alignment UII thought it’s a new feature for text when I first saw it, but it changes to a normal alignment UI once I click anything. Is it a bug, or I’m missing something here? :)

I was trying to renew my Figma Professional plan for a single user since last 5 days, but when I am trying to pay $23 through Indian debit card which I used previously to purchase the subscription, the amount is showing $0 before the final payment and thus the transaction is not working. I would appreciate any help I can get regarding this.

Hello,  I am currently working on a Figma Make and I am consistently getting this error “Try attaching fewer or smaller parts” and no matter what I entered in the prompt, I am always getting this error. I already tried duplicating the project but the error still persist there.  

Hello Figma Team,I've found a bug in the 'Share file' modal that makes it impossible to invite a large number of people at once.When I paste a list of more than 15-20 email addresses into the invitation field, the list overflows the visible area. However, no scrollbar appears, so I cannot scroll down to see all the emails or, more importantly, to click the 'Send invite' button.Steps to Reproduce: Open any Figma file. Click the 'Share' button in the top-right corner. In the email input field, paste a long list of comma-separated emails (e.g., 20 or more). Observe that the list of emails fills the modal. Try to scroll down within the email input area. Expected Behavior:A vertical scrollbar should appear, allowing me to scroll through all the added emails and access the 'Send invite' button located below the list.Actual Behavior:The email input area does not scroll. The list of emails is cut off, and the 'Send invite' button is pushed off-screen and becomes completely inaccessible

so I have modified and downloaded the files into my laptop and later I edited the app with the prompt in the Figma .so I want back the downloaded version of it .I have tried to give prompts to get back but not came fulls so help me with the karthiksirigupa@gamil.com

Hello Figma Support Team,I applied for the Figma Education Plan a few days ago but haven’t received any response yet. I would like to confirm that the student ID card I submitted is real and valid.I kindly ask you to review my application as soon as possible, especially since there are only a few days left before the deadline.Please let me know if any additional documents or steps are required from my side.Thank you for your support.Best regards,Ahmed Elshahawy