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Question

Request for refund for Figma Pro subscription charged today

  • December 19, 2025
  • 1 reply
  • 49 views

Євгенія Мілько

Hello Figma Support Team,

I am writing to request a refund for the Figma Pro subscription that was charged to my account today.

When I upgraded to the Pro version, I did not see an option in my subscriptions to cancel automatic renewal. Because of this, I believed the payment was a one-time charge for one month of usage, not a recurring subscription.

At this moment, I no longer need the Pro plan. The charge was made today, and I have not used Figma Pro features since the payment was processed.

I kindly ask you to review my case and issue a refund for the recent charge if possible.

Thank you very much for your understanding and assistance.
I will appreciate your support.

1 reply

Celine_
Figmate
  • Community Support
  • December 19, 2025

Hey there! Thanks for reaching out to the Figma Forum and explaining the situation. I understand how confusing this can be, especially if you weren’t expecting the subscription to renew.

Refunds and billing details need to be reviewed securely on our end. (We can’t handle billing issues in the Forum due to security and privacy reasons). I’ll send you a DM so we can gather a bit more information and have the support team take a closer look at your account. Thank you!