Hello, I have seen this issue quite a few times in the forum (locked out of Figma account that is tied to school email that can no longer be accessed) and was unable to get a response after I opened a support ticket, so here I am seeking help for this issue.
The workaround that is suggested by Support staff on this forum (email forwarding) is not an option for me unfortunately.
Thank you!
Hi
I took a look at your case history with support on the backend, and it seems like you never received our original reply to your support ticket #1219712 back in January.
In our reply, we shared that if your emails are not forwarded, what we can do is start the process to manually update your Figma account email address. We’ve resent the information asked on a new ticket #1268307. Please check your inbox and provide the necessary information to confirm your identity, and support will continue helping you out directly.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.