Hello, I have seen this issue quite a few times in the forum (locked out of Figma account that is tied to school email that can no longer be accessed) and was unable to get a response after I opened a support ticket, so here I am seeking help for this issue.
The workaround that is suggested by Support staff on this forum (email forwarding) is not an option for me unfortunately.
Thank you!
Hi
I took a look at your case history with support on the backend, and it seems like you never received our original reply to your support ticket #1219712 back in January.
In our reply, we shared that if your emails are not forwarded, what we can do is start the process to manually update your Figma account email address. We’ve resent the information asked on a new ticket #1268307. Please check your inbox and provide the necessary information to confirm your identity, and support will continue helping you out directly.
I am facing the same problem. I have no longer access to my student gmail account and suddenly I also lost access to my figma account. But there so many important files that I need.
Hi
I replied to your other topic as well as to your private message. Please send over your student gmail email address in a private message, so I can look into this for you.
Hi I’m facing the same issue. Could you please help me with it.
Hi
We aren’t able to help with Account management here on the forum, so if you haven’t already, please reach out to the support team directly here: https://help.figma.com/hc/en-us/requests/new
You’ll want to provide the EDU email address that you no longer have access to as well as your current email address to start the process to manually update your Figma account email address.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.