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Question

Help - we lost access to our organisation

  • December 19, 2025
  • 1 reply
  • 26 views
Adminv2

Hello,
I am the director and CEO of our company.
Could you please help. We have lost access to our account due to bill unpaid. I have been trying to reach out to you but wasn’t successful to get a reply. Can you please contact me and let me know how to resolve the issue.
Cheers

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • December 19, 2025

    Hi ​@Adminv2 ,

     

    I understand that you’re experiencing account access issues due to an unpaid bill.

     

    I checked on our end, and it appears that your Organization has been suspended, as you mentioned.

    Unfortunately, we’re not able to handle this type of issue here in the Forum due to security and privacy reasons. That said, I’ll go ahead and create a support ticket(#1648857) on your behalf.

    One of our specialists will contact you directly through the ticket email as soon as they’re ready and will assist you further.

     

    Thanks,

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