Hey ​@Kristina Anfalova , sorry to hear you are having issue with the Figma Education verification! Figma is working with SheerID to reset your verification attempts.

If you’re still running into issues with your application, I’d recommend reaching out directly to SheerID for support as they manage the full verification process. Our team isn’t able to manually review documents or verify Higher Education users.

You can reach out to them with this Contact Form.

Hope this helps!

​@Celine_ I have the same problem. Can you help me fix it? I need to use it for school, but I can’t right now. Please help me

Hello!

I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.

Then it started showing Verification limit exceeded.

So I contacted sheerID via mail, they responded with:

I mail them again and again still got no solution.. 

Please provide the solution for this issue otherwise I won't be able to re verify student plan.

I have also attached the image for better clarification.

 

Hi everyone, thanks for the details, and sorry to hear your are running into this!
As our team isn’t able to manually review documents or verify Higher Education users, the best next step is to wait for SheerID’s response, as they handle the entire verification process.

Also, If you’ve already contacted SheerID and haven’t received a reply within 6 business days, we recommend reaching out to education@figma.com for further investigation.

You can also check for more context in this similar thread: 

Thank you!

Hi, thanks for your reply!

I already opened a ticket with SheerID, but unfortunately they closed it without resetting my attempts. The form has been blocked with the “Verification Limit Exceeded” error for several days now, so I can’t even re-submit new documents. Their last response was a generic closure, and they didn’t provide any option to continue.

At this point I’m stuck — the form doesn’t load, SheerID won’t let me try again, and my Education verification is essentially blocked.

Thank you!

— Kristina

 

Thanks for the details Kristina! Yes, for the next step, I’d recommend reaching out directly to our Education team by sending an email to education@figma.com. The team will investigate it, thanks!

Hi, I’m also having the same issue, and I’ve reached out to SheerID several times with no success. I was wondering if I could also get some help with this as well? I really need my student status verified for a class I’m taking :(

Hey ​@Grace Yang , sorry to hear you are also having issues to get your Education verification! Please follow the steps mentioned directly in my best answer under this thread for help. Thank you!

I havent been able to verify my account.I attempted to re-verify my Figma student account, but the system is now showing “Verification limit exceeded.” and it’s auto-rejecting my Id everytime I upload.

No contact has been made from SheerId side for manual verification. I have a college bonafide that proves I am a student. I dont know what else to do since only 1 days are left. No help has been provided from SheerId’s side since the very beginning. They just conveniently keep closing the tickets permanently.

Please look into this and do the needful.

This is quite frustrating as a user.
And contacting SheerId directly is leading to absolutely nothing. I have been trying this since the last 15 days and only 1 day is left now. I don’t know what to do.

Please help with resolving this before 29 September 2025

Hey Sayani Das, please check my reply under this thread: