Hey ​@Kristina Anfalova , sorry to hear you are having issue with the Figma Education verification! Figma is working with SheerID to reset your verification attempts.

If you’re still running into issues with your application, I’d recommend reaching out directly to SheerID for support as they manage the full verification process. Our team isn’t able to manually review documents or verify Higher Education users.

You can reach out to them with this Contact Form.

Hope this helps!

​@Celine_ I have the same problem. Can you help me fix it? I need to use it for school, but I can’t right now. Please help me

Hello!

I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.

Then it started showing Verification limit exceeded.

So I contacted sheerID via mail, they responded with:

I mail them again and again still got no solution.. 

Please provide the solution for this issue otherwise I won't be able to re verify student plan.

I have also attached the image for better clarification.

 

Hi, thanks for your reply!

I already opened a ticket with SheerID, but unfortunately they closed it without resetting my attempts. The form has been blocked with the “Verification Limit Exceeded” error for several days now, so I can’t even re-submit new documents. Their last response was a generic closure, and they didn’t provide any option to continue.

At this point I’m stuck — the form doesn’t load, SheerID won’t let me try again, and my Education verification is essentially blocked.

Thank you!

— Kristina

 

Thanks for the details Kristina! Yes, for the next step, I’d recommend reaching out directly to our Education team by sending an email to education@figma.com. The team will investigate it, thanks!

Hi, I’m also having the same issue, and I’ve reached out to SheerID several times with no success. I was wondering if I could also get some help with this as well? I really need my student status verified for a class I’m taking :(

Hey ​@Grace Yang , sorry to hear you are also having issues to get your Education verification! Please follow the steps mentioned directly in my best answer under this thread for help. Thank you!

Hello, 

I’ve been trying for two weeks to reverify my student status. 
At first, I received the error that writes, 'We are unable to verify you at this time. If you believe you received this in error, please contact SheerID support.'

I contacted SheerID, but they only emailed that they were unable to process my verification request. They didn’t provide any solution. 
 

I retried verification on Figma, and received this error: 

Verification Limit Exceeded

We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

Could you please resolve this or reset my verification limit? 
Apparently, my friends and many others on this forum had the same issue, and had to individually submit this request. 
Thank you! 

I havent been able to verify my account.I attempted to re-verify my Figma student account, but the system is now showing “Verification limit exceeded.” and it’s auto-rejecting my Id everytime I upload.

No contact has been made from SheerId side for manual verification. I have a college bonafide that proves I am a student. I dont know what else to do since only 1 days are left. No help has been provided from SheerId’s side since the very beginning. They just conveniently keep closing the tickets permanently.

Please look into this and do the needful.

This is quite frustrating as a user.
And contacting SheerId directly is leading to absolutely nothing. I have been trying this since the last 15 days and only 1 day is left now. I don’t know what to do.

Please help with resolving this before 29 September 2025

Hey Sayani Das, please check my reply under this thread:

Hi! As previous writers; I’ve been having issues with verifying my Edu plan, getting the “verification limit” error. I’ve reached out to SheerID and they replied that my verification was approved on the 4th of September so they imply that they can’t do more to help, but I still can’t redeem the edu plan.

I’ve emailed education@figma.com with no sucess, and i’m stressing out since I have the majority of all my schoolwork and group works in Figma, which I can’t use.

Please help me resolve this as quick as possible!

Hey ​@Anna Viklund , thanks for flagging this, and I’m sorry for the trouble with your verification. I was able to escalate your support ticket, and it looks like something went wrong during the verification process. The Figma Education team worked with the appropriate team to resolve it, and you should now have an email confirming your access.
For reference, your case number is #1590745.

If you have any other questions, feel free to reply directly to your support case so the team can assist you further.

Since the cases mentioned here have now been resolved, I’ve  gone ahead and close the thread here.
For anyone else still running into issues (and if the steps shared in this thread don’t help), please feel free to open a new thread. Thank you!

Hello Figma Community,

I’m currently a design student and I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would be

Verification Limit Exceeded

We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

I don’t know if my re-verification went through because before it would say “we’re having troubles please verify later” so I tried it a couple of days later and got the “verification limit exceeded” screen.

If anyone knows a solution that would be amazing! Thanks!

[This post was merged from the original thread titled “Unable to re-verify my student account” into “Blocked by ‘Verification Limit Exceeded’ on SheerID (Figma Education)” by a moderator on 22-Nov-2025.]

Hey ​@Prasanth s — welcome to Figma Forum, I’m glad we got in touch. Sorry to hear you’re running into trouble with your verification.

A few other students have reported the same issue recently, so I’ve merged your post into this thread to keep everything in one place. Take a look at the reply marked as the best answer from ​@Celine_ — it outlines the current guidance and next steps with SheerID.

I hope this helps get things moving in the right direction. If anything else comes up, just let us know!

Hi everyone,
I’m having a persistent issue with verifying my Figma student account and I’m hoping someone here has experienced something similar or can point me in the right direction.

After two verification limit resets by Figma Support and three emails to SheerID, I’m still unable to complete the verification process. I reach the very last step where SheerID sends a verification link to my email, but when I click the link, I only get an error page.

To help the verification process, I’ve already sent SheerID:

• My student ID
• My class schedule
• Emails sent from my official university account (ending with “.edu”)

Despite this, SheerID keeps sending generic, automated responses with no explanation of why my verification fails or what I should do differently.

Has anyone faced something similar? Is there any workaround or a more effective way to get help from SheerID? At this point I’m stuck in a loop and can’t access the student benefits at all. Figma support says they cannot verify my student status and can only reset verification limit and SheerID support sends automatic responses with no details. 

Thanks in advance for any advice!

Hello! 

I had reached out via email about my own student account not having the education status even though I had verified already once the new education system was implemented. I had been prompted to re-verify which then lead to this screen.

Of course with this screen I thought that SheerID was the issue so I reached out to their contact email addressing my issue. They got back to me saying that within their system, I had verified my status as a student and that no issues with verification stood on their end of the verification process and that I had to reach out to Figma itself in order to solve my problem. 

It was over a month ago at this point that I reached out to Figma Education to get my education status back to this account and they still have not gotten back to me. My account has not been updated to reflect my education status and I need it as this program is a necessity for me to complete school work. 

At the bottom of the email is a quick snippet of what Figma looks for me right now. I cannot access my team files which I absolutely need access to. 

Any help regaining my status as a student is greatly appreciated.

Hi Figma team,

I’m reaching out because I’ve been stuck with a student verification issue for over a month. I’ve contacted SheerID several times, but unfortunately the replies haven’t resolved the problem. I’m still seeing “verification limit exceeded.”

At this point, I can’t edit my files anymore, which has been really frustrating and is now affecting my school work and deadlines.

I’ve tried to follow every step and have been patient throughout this process, but I’m still unable to move forward. I would truly appreciate help from the Figma team to reset or resolve this issue so I can regain access.

Thank you for your time and support.