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Question

Make crashes, input lost but AI balance points still deducted

  • December 17, 2025
  • 1 reply
  • 42 views

Kimmy ZHANG

I’ve been running into an issue when using Make to generate prototypes. During generation, Figma often crashes or freezes. After refreshing the page,the prompt I just entered is lost and the prototype generation does not complete. However, AI balance points are still deducted, even though no result is returned 😐.

From a user perspective, this feels unexpected: if there’s no successful output, points probably shouldn’t be charged.

Has anyone else experienced similar behavior with Make? Any comments from the Figma team would be appreciated.

1 reply

Gayani_S
Figmate
  • Community Support
  • December 18, 2025

Hey ​@Kimmy ZHANG, thanks for flagging this! This isn’t the experience we want you to have.

I’ve gone ahead and created a support ticket on your behalf so the team can look into this more closely. Your ticket number is #1648067 for reference. Someone from our support team will reach out to you soon to help investigate what caused this.

Thanks so much for your patience in the meantime!