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Kimmy ZHANG
Kimmy ZHANG
New Member
December 17, 2025
Question

Make crashes, input lost but AI balance points still deducted

  • December 17, 2025
  • 1 reply
  • 79 views

I’ve been running into an issue when using Make to generate prototypes. During generation, Figma often crashes or freezes. After refreshing the page，the prompt I just entered is lost and the prototype generation does not complete. However, AI balance points are still deducted, even though no result is returned 😐.

From a user perspective, this feels unexpected: if there’s no successful output, points probably shouldn’t be charged.

Has anyone else experienced similar behavior with Make? Any comments from the Figma team would be appreciated.

This topic has been closed for replies.

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
December 18, 2025

Hey ​@Kimmy ZHANG, thanks for flagging this! This isn’t the experience we want you to have.

I’ve gone ahead and created a support ticket on your behalf so the team can look into this more closely. Your ticket number is #1648067 for reference. Someone from our support team will reach out to you soon to help investigate what caused this.

Thanks so much for your patience in the meantime! 

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