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Question

Make crashes, input lost but AI balance points still deducted

  • December 17, 2025
  • 1 reply
  • 60 views
Kimmy ZHANG

Iā€™ve been running into an issue when using Make to generate prototypes. During generation, Figma often crashes or freezes. After refreshing the pageļ¼Œthe prompt I just entered is lost andĀ the prototype generation does not complete. However,Ā AI balance points are still deducted, even though no result is returnedĀ šŸ˜.

From a user perspective, this feels unexpected: if thereā€™s no successful output, points probably shouldnā€™t be charged.

Has anyone else experienced similar behavior with Make? Any comments from the Figma team would be appreciated.

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1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • December 18, 2025

Hey ā€‹@Kimmy ZHANG, thanks for flagging this! This isnā€™t the experience we want you to have.

Iā€™ve gone ahead and created a support ticket on your behalf so the team can look into this more closely. Your ticket number is #1648067 for reference. Someone from our support team will reach out to you soon to help investigate what caused this.

Thanks so much for your patience in the meantime!Ā 

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