Report a Problem

I’m getting the following error- We can't open this file because we're having trouble with WebGL. Please try restarting the desktop app.If this problem persists, your graphics card or driver may not be supported. This happened after updating Figma. It works perfectly on different browsers but the desktop app isn’t working. Are there any fixes for this?

Hi there, thanks in advance for any help.I have seen this issue in the community a few times, but solution was to open a support ticket. Hoping there is a quicker fix. Late on handover and I can’t share work with a client.I am from the UK, with a UK card, but I am not there. The payment upgrade screen only has Euro and USD in the drop down. If I try to pay Euro, which is fine on my card everywhere else. It just comes back saying my card isn't from a country that can pay in Euro (whatever logic that is) and to try a different card. I’ve tried clearing browser and using a UK VPN location. No joy.Thanks,

Dear Figma Support Team,I hope this message finds you well.I’m writing to request your kind assistance in restoring one of my project files that was deleted after my Figma Education Plan expired. I was the owner of the file, and I wasn’t aware it would be removed once the plan ended.Here’s the file link for your reference:👉 https://www.figma.com/design/TpKv2SkFfCEtjkIJWtclvH/HYPELIFY-For-Dev?node-id=1237-5572&t=ZL5TRrZoFpRFritK-4This file is very important for my ongoing work, and I would be truly grateful if you could help me recover it or provide any possible way to retrieve its content.Thank you very much for your time, understanding, and support.I really appreciate your help and quick response on this matter.Warm regards

Hello,I am teaching Figma with Educational account in Borgarholtsskoli Collage.I have one student that does not get verified. All the other students are in the team and verified. This one student has done the same as the other students many times without success. And now he gets an error message when trying to verify again.I have chatted with the AI help and gone through all the problem solving suggestions. I also contacted Sales/ tech support and was advised to write here for help. I have also written to SheerID and am waiting for their response.Its difficult to teach the class when one student can’t participate so I need to get this fixed asap, therefore I write here also while waiting for SheerID.can you help me? 

Hi, I’m facing a problem about the education plan. Basically I had to create another account with my colleges email, and I did, but this didn’t solve anything, I tried to verify and nothing, it gave me an error page, redirecting me to another site so I can contact the team support. It’s been a while since this, when I logged in to try again, couldn’t even find an option to the education plan just the professional one. Anyways, I’m still a student, I tried everything I could :/  Also I’m from Brazil, I don’t know if that has to do with anything but I’d like to mention just in case 

Hi there!I have issues with the prototype of my button animation. It jumps up and right for about a 1px and returns back. I’ve created a Button component with several states and been testing Default and Hover. The variants are completely the same but the color. I’ve created a frame with an instance of the Button to check the the animation in the prototype. When I turn off the box shadow the animation looks better but anyway the jumps take place. If there is a box shadow the animation looks sadly (I’ve attached gifs to show the behaviour).I’ve searched for such issues in the internet, talked to ai, played with the styles in Figma, but nothing helped. It seems that it’s a bug but can’t be 100% sure. What should I do? Is there a thing I do wrong or it’s a Figma bug should’ve been fixed?Thanks in advance!  

There was a payment error. I paid $60 for my Figma Pro plan, which was only for my account. For some reason, the plan was activated for three accounts within a month. Can I verify that no one else in the project used Figma Pro, so will the $40 be transferred to my plan for future months?

Hi,I have configured the figma mcp remote server with my vscode and trying to convert one figma design to code from my copilot chat. But everytime it throws the error Sorry, your request failed. Please try again. Request id: b703713c-0f36-456b-9f6c-d72be1255e11Reason: Request Failed: 400 {"error":{"message":"missing required Copilot-Vision-Request header for vision requests","code":""}} This happens after the AI model has run the get_screenshot command. I have not created a local server setup and I am using client figma so I have set up the remote server. is this related to any settings in the copilot chat or I need to configure something regarding the mcp?Any help will be appreciated

When trying to open a Figma file, which is my portfolio, I'm getting a message: You can’t access this resourceContact the owner, an admin, or support for assistance.Can you help me gain access back to my file?

I subscribed to Collab Seat on September 24, 2025, for $5.I canceled the subscription on October 22, 2025, but Figma is trying to charge me $15 on October 24, 2025. Because there aren't enough funds on my card, Figma is trying to charge me again today, October 27, 2025.How can this happen if I canceled the subscription before it was renewed?

Hello Figma Support Team,I am experiencing a severe display bug with the Auto Layout feature in the Figma Desktop App on Windows 11.The Problem: After recently updating to Windows 11, the Auto Layout configuration panel (Direction, Spacing, Padding, etc.) does not appear in the right-hand Design panel, even when a correctly set-up Auto Layout frame is selected.Key Details: The file is definitely using Auto Layout; the internal elements resize according to the existing rules when the frame is adjusted. The Auto Layout settings appear and work perfectly when the same file is opened in the web browser version of Figma. I have already tried the following troubleshooting steps without success:Restarting the app and the computer.Completely uninstalling and reinstalling the Figma Desktop App.This issue seems to be a display bug specific to the Desktop App on my Windows 11 environment.Could you please look into this bug and advise on a fix or include it in a future update? Please help me fix t

I want to keep the variants and icons name same because it is coming from other component set. Their names are already defined for easy access when we try to find that element.

When exporting lots of different sized creative assets, Figma occasionally adds an additional 1px horizontal white line below and to the right of exported frames (JPEG) This occurs even if the artwork is on whole pixel x and y co-ordinates?Our team corrects this issue by scaling down the assets by -0.01 pixels on both dimensions and exports again, but it appears there is a miscalculation occurring on export, and the frames are being exported incorrectly and at a larger size (Additional pixel on both edge)?  Any help on this would be greatly appreciated.   

I have followed all the steps to verify my institutional email address and received a satisfactory response, but at first I thought the account would be created at the end of the process, but that was not the case. I created an account with my institutional email address, but I cannot see the educational plan; I am still on the standard plan.

Hello,I am facing a problem with my Figma prototype project, which I have embedded on Behance.The issue is that none of the links for external web pages are working on Behance. When I click on a link, it's as if I clicked on plain text. I have checked the links in the Figma prototype, and they are working perfectly there.I have already checked my links—they are accurate—and I have looked for solutions online but haven't found anything helpful.I have read online that the embedding code might be the source of the problem, but I am unable to verify this. I have also checked the sharing settings. One more thing to note: in the edit mode on Behance, the links are working.If anyone knows anything that could help, I am willing to provide the embedding code if that would assist in troubleshooting.Thank you!

I have registered with the wrong email and kept on requesting school plan , now I gett the notification “Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.” please tell me what I can do Thank you ! 

Hi Figma Team,I recently upgraded my team to a Professional plan and successfully paid for the first month. When I was about to renew the subscription for the next month, I noticed that a viewer account in my team had automatically been assigned a Dev Mode seat, even though they only had viewing access. I immediately removed that seat, but the billing page still shows a charge for that user (along with my own seat and another one). I don’t want to pay for those extra seats since they were never intended to have Dev Mode access. Could you please help me remove these unexpected charges and ensure only my main seat remains active for renewal? Thanks in advance for your help! 🙏

My education verification for the Figma Student Plan failed with the message “Verification Exceeded Limit for Student Plan.”I think it happened because I tried to submit the verification form several times when it didn’t go through before.Could someone help reset the verification limit or review my request manually?

Dear Figma team! Please improve component finding during the replacement. It would be great if you could provide the ability to group, search, and filter a large number of component groups.If anybody has some experience in storing the big component collections, please share.  

Hi Figma Support team,I hope you’re doing well.It seems that my Education Plan has been verified for the wrong Figma account.Here are the details: Correct account that should be verified: (redacted by the moderator due to PII) Account that was mistakenly verified: (redacted by the moderator due to PII) Could you please help me transfer or correct the Education Plan verification to the correct account (redacted by the moderator due to PII)?Thank you so much for your help!Best regards,

Hi everyone,I’m having a strange issue with one component in my design system.Here’s the full context and timeline of what’s happening: I noticed that a Button component is missing from the Assets panel in other linked files. I checked the design system file and the component exists and looks fine. The library is linked correctly to my working file, and all other components appear as expected. I even tried re-publishing the entire design system, but nothing changed. I tried inserting a new instance of the button manually from the design system file. It shows as linked to the main component, but it still doesn’t appear in the Assets panel. When I modify the main Button component and publish updates, the instances in my file don’t update, while all the other components in the system do. If I right-click the Button component and choose “Publish selected component”, it appears under the “Invalid components” section, with the note “unused properties.” Everything else in the library

  We operate as a lead agency with multiple clients and have introduced Figma to many of them.With the introduction of Connected Projects, however, we’re running into challenges — the model no longer reflects how we actually work.Our clients are effectively being forced into this setup, which creates friction and confusion on both sides,and we’re finding that we have to reorganize our entire file ecosystem in each case.Our main concern is the limitation to a single external team per Connected Project.At most o our clients, several service providers are involved — each working on different apps and campaigns — so this restriction makes practical collaboration difficult.A few specific questions: Who was the intended target audience or collaboration model when designing Connected Projects? What would you consider the “ideal” or most common use case for this setup? How should external partners (e.g., UX designers, copywriters) best be integrated? If they join as Editors under their own

I have a issue with my viewer seats. Mainly in my company people that are not designers or devs have viewer seats. In the past, when I gave someone a viewer seat they could view all the files, but now if I share the file link, they have to request access and I have to approve it. It is very annoying having to do all that process.

Hi,I recently ran into a bug with the Wacom tablet while using Figma since the last update. On the video below you can see the issue:When I select the square with my trackpad, only the object is selected.When I select it with a pen, it acts as a 'double-click'', entering anchor edit mode.Is anyone experiencing the same issue?I tried solving this with forcing a custom 'right-click’ binding for a single click in the Wacom Centre, but was unsuccessful.Other software behaves normally. Running on Windows with a Wacom One.  

Hi , since 2 days now my figma make AI is completly bug , when i ask him to do something he keep going back to something i asked him  hours before and before solving the problem i ask him to solve he keep answering to another prompt and get stuck on it , he don’t want to do another thing even if he show that he is answering to the new prompt , at the end it show the file that have been modified but its the wrong one its show me the modification on the prompt he is stuck on it.I don’t know what to do im completly stuck i build my company website on it and now i can’t do anything im working 12 hours a day on it and im at the 800+th version of it