Hey,
I lost access to my university email account, which was connected to my Figma. I’ve been already chatting with some AI support and doing my verification, but haven’t received any news since a week. I provided an email address where I should be contacted. Can you help me?
Hey
If emails from your former university account are still being forwarded to a new address, the quickest path is to use that forwarding to reset your Figma password, sign in, and then update the email on your account.
If those emails are not being forwarded, no worries, our Product Support team can help manually update the email after verifying account ownership. I’ve gone ahead and opened a request to get that process started. Please check your inbox for an email from me with next steps and your case number: 1672753.
Thanks for your patience while we work through this with you — we’ll help get you back into your account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.