Hey ​@tobseyy, thanks for reaching out! Can you please confirm you've completed these initial troubleshooting steps?:

• DNS Propagation Delays: Sometimes, DNS changes can take a while to update across the internet. If you've recently made changes, and usually can take around 24 hours.

• Incorrect Record Types or Values: Double-check that the DNS records you entered match exactly what Figma requires. Even a small typo can cause issues. Figma will show an error icon if the records can't be verified.

• Conflicting DNS Settings: Look for any duplicate or conflicting entries in your DNS settings, such as multiple CNAME records for the same subdomain.

• SSL Certificates: Figma automatically provides SSL certificates for custom domains, but it can sometimes take longer than expected to issue these certificates.

Thank you, 

Gayani 

Hello ​@Gayani_S, yes I already did that. I am already waiting for over 7 days for the certificate. The records should be right.

Thanks

Thank you for sharing those details. I completely understand how frustrating it must be to wait over a week for your SSL to verify. I’ve gone ahead and created a support ticket so our team can take a closer look and figure out what might be causing the delay. Your ticket number is #1477607, and someone from our team will reach out to you shortly with an update. Really appreciate your patience while we get this sorted for you.