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Hello,We are currently using Jira with the address krafton.atlassian.net/jira, but a custom domain cloud.jira.krafton.com is applied in our environment.It seems that the Figma Jira plugin only accepts domains in the xxxx.atlassian.net format. As a result, the plugin incorrectly rejects cloud.jira.krafton.com as an invalid URL, preventing proper Jira issue insertion.Flow:Actions > Insert Jira > Import an issue or project > Paste a Jira project or issue link​​​​ Details: Environment: Figma + Jira plugin Actual Jira address: krafton.atlassian.net/jira Configured custom domain: cloud.jira.krafton.com Issue: The plugin does not recognize cloud.jira.krafton.com, so Jira issues cannot be inserted. Request:We kindly request support so that the Figma Jira plugin can properly recognize our custom domain (cloud.jira.krafton.com).If needed, we can provide additional technical reference from our System Team (Yoonhwan Jeong).Thank you.--------안녕하세요.저희는 Jira를 krafton.atlassian.net/jira

I verified student status but still in starter plan, and cannot edit my class project.  

Hello, the while hovering button does not work. I made this component a week ago, the button worked. Now it does not. And when I delete previous slides/options and make it again, the same button is also not there. I tried to open it in the web version, it did not help.

Hello, I need a HELP!!  I’ve been using Figma for 2 years and recently lost an ability to move the layers. I’ve tried all possible solutions and also tested creating a new file. I can rename / delete / duplicate but simply, I don’t see the option to move the layer (I can’t grab ). So far, I ask my college to move the layers but need to fix this Asap.  

Hi team, I have a personal account with professional subscription where I maxed out my tokes/credits for figma make. But then I also have a Figma professional account on the business account - my work account. Which I have never used to prompt before or anything. When I tried today to use figma make on my work business account it said that I have also maxed my credits out - which I have NOT. I have never used it. So how is that possible? Just because I use the same system? But those are 2 different paid accounts with 2 different emails. 

Figma, whyyyyyyy did you remove the ability to “paste to replace” an image inside a component instance? This was one of the most handy features that existed. Now that it’s gone my workflow is significantly impaired and slowed.

Hello,We created a new style guide, published it and linked it to our files. We detached our old style guide from our files, but the old style guide is still showing up as “Used in this file” and all the components are using all the old styling. The new e.g. text styles show up though when I click on a text. One needs to manually apply each text style to the components instead of them automatically adopting the new text styles. Does anyone know why?Thank you!

Hello everyone,I’ve run into an issue in Figma prototypes: whenever a component has a Background Blur effect, Smart Animate stops working correctly. I’m looking for any known workarounds or explanations.  Scenario A Frame/Component includes: A semi-transparent fill (e.g. white at 20% opacity) Background Blur effect (Radius: 20px) I use Smart Animate to transition this component between different states (variants, interactive component states, or separate frames). Observed Behavior Without blur (same component with only an opaque fill and no blur), all Smart Animate transitions run smoothly. With blur applied, Smart Animate transitions: Jump instantly without interpolation, Or fail to animate entirely. Questions Are there any known Figma limitations or bugs when using Smart Animate on layers with Background Blur? How can I achieve smooth Smart Animate transitions on blurred components without relying on masks or overlays? Could there be a prototype setting or c

About three weeks ago some of my PNG images suddenly appear grey in Figma, where there is semi transparency, and around the edges of illustrations. These are images I have exported correctly before. Now if they’re exported the grey shows in the exports as well. I have no clue as to why, is this a bug, some new setting I’ve missed or accidentally activated? Tearing my hear out over this, would be super grateful for help! :´DTop: screenshot from Figma, grey splashes should be white! Bottom: for comparison, as it should be, white semi transparent splashes. 

Hi, I’m having an issue right now—I can’t upload an XLSX file in figma buzz bulk create. I’ve double-checked everything, and it’s still not working. I’m just wondering if there’s a bug at the moment. I used the same file to test it last Friday, and it worked, but surprisingly it’s not working today. I also tried creating another file, but it’s still not working. 

I am facing issues on Figma. For example, I have a circle with dimensions 400x400 in Figma and when exported in my Mac folder, it shows 401x401px. Which is not compatible with the device interface I’m working on… Of course, a possible solution could be to scale the original component in Figma to 399x399, but should we cheat like this? Is this sustainable? Any advice?

Every time I export a raster image (png or jpeg), some of my shapes will get jumped pixels around the flat edges of the shape. It’s seemingly totally random, and the shapes are not on fractional pixels. This will happen to me on my PC but not my Mac, and does not seem to happen to coworkers exporting the same piece of artwork. I’ve tried uninstalling and reinstalling the app, changing all my export settings, resizing… not sure what’s going on here. Anyone else encountered this? 

I am trying to update a product name in the Value field in the interactions panel, and when I hold Shift down to capitalize the name, the entire panel hides while the shift key is held down. The panel comes right back when shift is released, but it prevents me from adjusting my value.

Hello,I' ve received invoice with from FIGMA with EU vat (EU372054390) but there is no country prefix. Does anyone know how to check VIES VAT number validation? FIGMA provide VAT number on invoices  with an EU prefix, meaning it likely has a number assigned in some European country. To settle the import of services from the EU we neeed to use the country prefix, as an intra-EU service purchase, or should remove the EU from the invoice and settle the VAT on services from outside the EU.

Clicking on “Rename layers” feature in a figma file causes that file to freeze for over 5 minutes. It’s not a computer problem as I have tried this on different computers. This would happen whether I select 1 layer or multiple. Same freeze and it wastes too much time.

As of Monday (so perhaps a release) cell padding guides / desktop have appeared on ALL of my figma files.  I don’t want them.  I also don’t want to have to do shift+g every time I open a file.  I also don’t want to have to remove 100+ guides on all my files.   How do you get rid of them and stop them from coming back

After removing bold/underline styles in our design system (due to the text style override update), we’ve noticed an issue: In a main component with a non-bold text style: Apply bold formatting and a text property. Create an instance. Changing text via the property panel resets bold formatting. However, editing text on the canvas preserves the bold weight. Is this bug being tracked or expected?

Hi everyone,I’m using a Figma Educational account, but I’m not able to access any of the AI features. I’ve already tried updating the app, restarting it, and logging in/out, but the AI options still don’t show up for me.Is there something specific I need to enable for educational accounts, or are these AI features still being rolled out gradually?Would really appreciate any guidance or insights from the community!Thanks in advance 🙂

我已经购买了$20一个月的完整版，但是还是提示我次数用尽！figma makeYou've reached your current limit. Your credits willreset on October 9, 2025.

Hey,I’m based in Europe and I want to upgrade to professional plan, but I keep getting an error message to use the payment metod that supports payments in dollars. Please help.Thanks!

Hey, So I use a Figma edu pro account and have been using it for last 4 years of my undergrad, naturally I have a lot of files here. Well now recently I graduated and changed schools to join a grad school, I want to shift all my files from one edu pro account to another. Does anyone know how I can do this?Team transfer I am told doesn’t work with edu accounts, not sure though!

I’m unable to activate or access the AI features. I’ve checked for updates and tried basic troubleshooting steps, but the feature still doesn’t appear to be available for me.Could you please help me resolve this issue or let me know if there are any requirements I might be missing? Thank you in advance for your support!

I’ve been trying for the past 3 hours to edit the domain of a published website, but with no success. No metter the name I try, I always get the same error “invalid domain”.   

Figma app (on Windows PC) is switched and is not being used.I am a project manager and I use figma app on my pc and sometimes the web browser but i have seen this issue more on the app, if i am looking at a page at certain design and i switch to some other application and come back to it lets say after 10 minutes, it will load with new changes and it would switch to another page, can you please help me as in how to stop this from happening.I dont use the browser that much so not sure about it, but it is definitely happening in the app.

Hi. I had a file on my deleted drafts. I decided that I wanted it back and clicked on “Move file”. I moved it to one of my drafts on another Team workspace I have.After doing that, the file just dissapeared, as if it was deleted. I want to get it back since I didn’t want it deleted. Would love some help from Figma team on this. The file’s name was “Intangible” (I have another one called “Intangible Admin”, it’s not that one).