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Question

Refund

  • January 9, 2026
  • 1 reply
  • 40 views
EYL
One user wasn’t removed from our account before billing, and the charge has already gone through. The user is now removed
Is a refund possible in this case?

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • January 9, 2026

Hey ​@EYL , thanks for reaching out! Refunds and billing adjustments need to be reviewed on a case-by-case basis by our support team, and we’re not able to handle those directly from the Forum.

I’ve followed up directly via DM with some next steps so the team can review your account securely and confirm whether a refund is possible based on when the user was removed. Please check your inbox when you can, thanks!

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