i have another figma acount : (redacted by the moderator due to PII) which i know the figma password, but im unale to log in as that email adress is no longer in use, therefore i cant get the authentication code figma asks for.
please contact me through (redacted by the moderator due to PII) on how i can resolve this
Best answer by Celine_
Hi there, thanks for reaching out and sharing the details.
I’ve gone ahead and created a support ticket on your behalf so our team can take a closer look at this securely. For reference, your case number is: 1677729.
Please check your inbox (ahxxxxxon@gxxxxl.xxm) and feel free to add any additional context or details by replying directly to that case. (I’ve gone ahead and removed your personal information in your post here for security and privacy reasons).
Someone from the support team will follow up with you there as soon as possible. Thanks for your patience in the meantime!
Hi there, thanks for reaching out and sharing the details.
I’ve gone ahead and created a support ticket on your behalf so our team can take a closer look at this securely. For reference, your case number is: 1677729.
Please check your inbox (ahxxxxxon@gxxxxl.xxm) and feel free to add any additional context or details by replying directly to that case. (I’ve gone ahead and removed your personal information in your post here for security and privacy reasons).
Someone from the support team will follow up with you there as soon as possible. Thanks for your patience in the meantime!
I still havent received a response. My old figma I still havent been able to login too
Hey
Update: The support team sent you an email on 9 January, please check your inbox when you can. They are waiting for your response to investigate it further. I’ve gone ahead and closed the topic here. Please continue the conversation directly with the agent, thank you!
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