I recently submitted a question / request for some support regarding plans and billing changes, and the contact form on the main figma page doesn’t provide any confirmation if form submission has be succesful / failed - all things considered I’d expect Figma to have pretty good UX, but this doesn’t work for me…
Same on multiple browsers/devices.
Best answer by Celine_
Hey Robby, Celine from Figma here! Thanks for reaching out and sharing this feedback. I’m sorry for the confusion around the form submission experience.
I’ve gone ahead and created a support ticket on your behalf, so you don’t need to resubmit the form. One of our support agents will follow up with you directly by email soon. For reference, your case number is #1677619, sent via your email address: roxxxxse@inxxxxec.xxm.
Please feel free to ask any questions or share additional context by replying within that support case. The team will be happy to help and will get back to you as quickly as possible!
Update: The agent replied to you and is waiting for your response to assist your further. Please continue the conversation via your support ticket. I’ve gone ahead and closed the topic here, thank you!
Hey Robby, Celine from Figma here! Thanks for reaching out and sharing this feedback. I’m sorry for the confusion around the form submission experience.
I’ve gone ahead and created a support ticket on your behalf, so you don’t need to resubmit the form. One of our support agents will follow up with you directly by email soon. For reference, your case number is #1677619, sent via your email address: roxxxxse@inxxxxec.xxm.
Please feel free to ask any questions or share additional context by replying within that support case. The team will be happy to help and will get back to you as quickly as possible!
Update: The agent replied to you and is waiting for your response to assist your further. Please continue the conversation via your support ticket. I’ve gone ahead and closed the topic here, thank you!
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